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Reviews of Hampton Inn & Suites Austin-Airport

2.5 out of 5
Hampton Inn & Suites Austin-Airport
7712 E Riverside Drive, Austin, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 565 out of 1001 reviews" "
Rating 8 - Good. 288 out of 1001 reviews" "
Rating 6 - Okay. 90 out of 1001 reviews" "
Rating 4 - Poor. 27 out of 1001 reviews" "
Rating 2 - Terrible. 31 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Angela

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Average location amenities could be better
Stayed 1 night in Apr 2024

4/10 Poor

Marilyn

Traveled with family
The room had a musty smell. There was also no bar or restaurant. We booked this hotel because they had an airport shuttle but when we arrived at the airport, I called the hotel and was told the shuttle only operated from 4PM tom1AM, so we had to take an Uber! Very disappointing! Then when we got to the hotel, they had lost our reservation! One problem after another!!
Stayed 1 night in Apr 2024

8/10 Good

Thomas

Reception was great, but our room was not ready, four hours after listed check-in time.
Stayed 1 night in Apr 2024

10/10 Excellent

Hillebrand

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Sharon, Honolulu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I had is listed as handicap accessible. I'm not sure exactly what that means. A wheelchair could enter into the room, but the toilet did not have handrails to assist transfer, nor did the tub have handrails to step into it. Also not sure if a bathtub is a handicap accessible item. So just surprised with the lower toilet and no handrails and the bath tub.l , no
Stayed 4 nights in Mar 2024

6/10 Okay

Stephen

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
electric points in the room were broken and the room, although clean was really showing signs of wear and tair.
Stayed 1 night in Mar 2024

2/10 Terrible

Frank

Disliked: Staff & service, property conditions & facilities
Rude front desk staff on Saturday. I will never stay there again
Stayed 1 night in Mar 2024

2/10 Terrible

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All above questions are irrelevant to this experience. Because of personal physical limitations, we had to cancel this stay.
Stayed 3 nights in Feb 2024

10/10 Excellent

Mark

8/10 Good

Raina

Stayed 1 night in Feb 2024

10/10 Excellent

Cheri

Traveled with group
Liked: Staff & service, property conditions & facilities
Shuttle
Stayed 1 night in Jan 2024

10/10 Excellent

Santhosh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and efficient check in, spacious room and good breakfast options for the price.
Stayed 1 night in Jan 2024

10/10 Excellent

Margaret

Stayed 4 nights in Jan 2024
Response from Lori G on Jan 17, 2024
Thanks for staying with us! We appreciate the feedback, and we love seeing that you enjoyed your stay.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay - everyone was nice and everything was clean - free shuttle to and from airport - great stay
Stayed 2 nights in Jan 2024
Response from Lori G on Jan 17, 2024
Thank you for choosing our Hampton for your stay in Austin. We appreciate you taking the time to leave us a great review. We are so glad the hotel and service met your needs. Please come back and see us the next time you are in the area.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lori G on Jan 17, 2024
Thank you for the great review! We are glad you enjoyed your stay.

10/10 Excellent

Sandra, Pass Christian

Stayed 1 night in Jan 2024
Response from Lori G on Jan 17, 2024
Thank you for taking the time to provide feedback regarding your stay! We hope you will come back and see us the next time your travels bring you to Austin.

8/10 Good

Micky

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
I liked the water always available in the lobby. Friendly staff and easy assesible parking. Close to airport. Bad thing was there is mold in the bathroom, mosts prominantly above the shower but a significant amount.
Stayed 1 night in Jan 2024
Response from Lori G on Jan 17, 2024
We appreciate you providing feedback regarding your stay. It's great to see you enjoyed your time with us. I do apologize for the issue with the mold. I will have my housekeeping staff address this immediately. Thanks for staying with us!

8/10 Good

Carlos, monterrey mexico

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice attention
Stayed 1 night in Jan 2024
Response from Lori G on Jan 17, 2024
Thank you for staying with us! We appreciate you taking the time to provide feedback regarding your stay.

10/10 Excellent

Lopez

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy the trip with my family
Stayed 1 night in Dec 2023
Response from Lori G on Jan 17, 2024
We are so happy you enjoyed your stay. Thanks for staying with us!

10/10 Excellent

Lois

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lori G on Jan 17, 2024
Thank you for choosing our Hampton for your stay in Austin! We appreciate you taking the time to leave a great review.

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lori G on Jan 17, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lori G on Jan 4, 2024
Thank you for staying with us! We appreciate your feedback. We hope you'll come see us again if your future travels bring you back to Austin.

6/10 Okay

James

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Good basic hotel, needs some upgrades. several items in the hotel were in need of repairs including 2 charging sockets that had USB plus 120AC outlets. Both of them were basically falling apart and unusable for USB and barely useable for AC power. Also the bathroom had only Large bath towels No wash clothes or hand towels. Wall lamps were loose and slightly tilted. Overall needs some work.
Stayed 1 night in Dec 2023
Response from Lori G on Jan 4, 2024
Thank you for your feedback. We appreciate you letting us know about the issues you encountered during your stay. We apologize for these inconveniences. I will share these items with my staff so that we may correct them so that you, as well as other future guests have the best stay possible. We hope you will consider staying with us again if your future travels bring you back to Austin.

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lori G on Jan 4, 2024
Thank you for staying with us. We appreciate the great review! We hope you will consider staying with us again if you are back in Austin.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lori G on Jan 4, 2024
Thank you for staying with us and leaving a great review! We appreciate your business and hope you will visit us again if you're future travels bring you back to Austin.

10/10 Excellent

QIULIAN

Liked: Cleanliness
Stayed 1 night in Dec 2023

2/10 Terrible

Edward

Disliked: Staff & service
LOCKED OUT
We arrived at 2:30 am. We had called ahead 3 times to tell them of our very late arrival & request late check out. Unfortunately when we arrived the doors were locked & no one answered the intercom, knocking or repeated phone calls. Our taxi driver helped us find another hotel. We called in the morning & were told we would not be charged.
Stayed 1 night in Dec 2023
Response from Lori G on Dec 22, 2023
Thank you for your feedback. I am terribly sorry that you had this experience when trying to check in to our hotel. This is definitely not the level of service we strive to provide for our guests. This shouldn't have happened, and I will address this with my night staff immediately. I am glad your driver was able to help you find another hotel.

8/10 Good

Carlos, monterrey mexico

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice service
Stayed 1 night in Dec 2023
Response from Lori G on Jan 17, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

JODY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is lovely.
Stayed 1 night in Dec 2023

10/10 Excellent

Polly, San Angelo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful
Stayed 1 night in Dec 2023

4/10 Poor

William

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
Expedia advertises a hot tub and they’ve never had one here. Very disappointing!
Stayed 1 night in Dec 2023

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We routinely stay at this location when in Austin & are usually quite satisfied with our stay. This was the first time we were told there were no wash cloths. And they ran out of the regular coffee packets for the rooms. The staff was pleasant but they can’t do their job effectively without the proper tools.
Stayed 4 nights in Nov 2023

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was water in the lobby. The front desk clerk gave us free milk for our baby. The beds were comfortable. The rooms were spacious. You really couldn’t ask for anything more in a hotel experience especially at that price point. Would absolutely book again!
Stayed 1 night in Nov 2023

10/10 Excellent

songyan

Stayed 1 night in Nov 2023

10/10 Excellent

jeanette

Traveled with group
Clean and comfortable.
It was very clean. Quiet Comfortable and very accessible to the airport.
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Place!!! Lying Thieves
Booked a room, but when I arrrived they told me there were no rooms available. So I had to find somewhere else to stay. They Charged me for a stay anyway…. Horrible service, thieves, and they over charged other people $900 for “incidental….
Stayed 4 nights in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in town for one night for a concert and the hotel was easy to find, room was comfortable, and my stay although short was very pleasant! Great morning breakfast and helpful staff at check in. Loved the tall ceiling in my room, great hot water and water pressure, clean and cozy.
Stayed 1 night in Sep 2023

10/10 Excellent

donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Cooper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient shuttle service to and from the airport. Friendly, helpful staff. Consistent continental breakfast every morning.
Stayed 4 nights in Oct 2023

10/10 Excellent

carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the highway
Stayed 5 nights in Oct 2023

2/10 Terrible

Jose, Mission

Traveled with family
Liked: Cleanliness, property conditions & facilities
My reservation was one room 2 double beds and I got one bed king size, the hotel blamed Expedia for overbooking which if is true is not fair for me as customer
Stayed 2 nights in Oct 2023

10/10 Excellent

Patricia

Stayed 1 night in Oct 2023

2/10 Terrible

Peter, Spring

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude front desk staff. Worn and dirty room. Didn’t feel safe.
Stayed 1 night in Sep 2023

8/10 Good

Derick

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean, but could use a remodel to feel more modern. Carpets were worn and the wall papers were dirty.
Stayed 1 night in Sep 2023

6/10 Okay

Ramon

Stayed 2 nights in Sep 2023

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Property is a little worn but very clean and very quiet room, staff was very nice
Stayed 1 night in Sep 2023

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
This property stole our clothes and claimed to not have a single idea about it!
Stayed 1 night in Sep 2023