My daughter and I were visiting Austin for the 2023 US Grand Prix. Our vacation rental was cancelled last minute and we were forced to find some place to stay. Obviously there weren't many places available and they were renting at a premium. We chose the Hilton because we wanted to stay downtown and I'm a regular of the brand. However, I don't be returning to this hotel again. Some of our frustrations:
- The shower soap was empty when we arrived.
- You had to request to have your room made up... for $650 a night???
- The battery in our door lock died and we had to call he front desk. It took over 20 minutes to get someone to come fix it... in the meantime we had to eat our dinner standing up in the hall.
- We were awakened one night by the noise of vibrating pipes.
- There was a refrigerator but no microwave.
- The faucet in the bathroom sink wouldn't turn off.
As stated before, our stay was quite disappointing. If you have another option, stay somewhere else unless you are getting a great deal.