Ratings based on 404 Verified Reviews

4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Washington

High expectations, results not delivered.

Posted Feb 21, 2017
Clean hotel and friendly evening staff. Our room had not been cleaned so they switched to a different room. The bed was rock hard, told them about it in the morning after trying to sleep in the chair. Desk clerk told me it was my fault that the bed was hard. Never coming back!
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Mount Vernon, TX

Nice, clean hotel close to the interstate.

Posted Feb 15, 2017
Pros: location
Cons: Breakfast included in price
Location: The Domain for shopping and HEB across the street
Room was nice but bed had a big dip in the middle of it. In the gym only one treadmill was working. Wish the room rate included breakfast. Coffee and fruit infused water was nice!
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Denise, Thank you for sharing details from your stay as that give us opportunities for improvement. We are dedicated to providing the highest quality and consistent level of service for all our guests and I have shared your notes with our team. We look forward to welcoming you back in the years ahead and will strive to make your future stays five stars.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2017
Very nice, elegant and friendly staff. I will stay there again and will highly recommend this hotel to my family and friends.
Comment from Hotel Management
Feb 2, 2017 by General Manager, Hotel Management
Thank you for taking time to share such wonderful feedback from your recent stay. Service is the core of everything we do here and I thank you for taking the time to thank our staff for the level of service they provided you. I'm so glad to read you enjoyed your stay and welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2016
First time staying here, will stay there again, everything was nice, was able to check in a bit early, loved that, hotel was located in a very good area, close to 35
Comment from Hotel Management
Dec 7, 2016 by Operations Manager, Hotel Management
Good Afternoon, We really appreciate the feedback and I will surely share this information with the team. Thank you for choosing the Hilton Garden Inn North Austin and we hope to see you again soon! Sincerely, Christian Ferguson -Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Taylor, Tx

central location

Posted Dec 1, 2016
Pros: cleanliness
Cons: make sure all ice makers work on all floors
Location: close to restaurants and shopping
This hotel was centrally located to all the activities that we had going for that weekend. I really enjoyed staying in one of the suites it was extremely spacious, didn't want to leave.
Comment from Hotel Management
Dec 7, 2016 by Operations Manager, Hotel Management
Good Afternoon, We really appreciate the feedback and I will surely share this information with the team. Thank you for choosing the Hilton Garden Inn North Austin and we hope to see you again soon! Sincerely, Christian Ferguson -Operations Manager
1 out of 5
by A verified traveler

Posted Nov 25, 2016 on Hotels
Comment from Hotel Management
Nov 27, 2016 by General Manager, Hotel Management
Good Afternoon, We really appreciate the feedback and I will surely share this information with the team. I wanted to know if there are any areas of improvement we could make to have made your stay more enjoyable. Please feel free to contact the hotel at any time. Sincerely, Christian Ferguson -Operations Manager
4 out of 5
by A verified traveler

Posted Nov 13, 2016 on Hotels
Comment from Hotel Management
Nov 27, 2016 by General Manager, Hotel Management
Good Afternoon, We really appreciate the feedback and I will surely share this information with the team. Thank you for choosing the Hilton Garden Inn North Austin and we hope to see you again soon! Sincerely, Christian Ferguson -Operations Manager
5 out of 5
by A verified traveler

Great last minure stay!

Posted Nov 8, 2016 on Hotels
Great stay! AWESOME staff!!
Comment from Hotel Management
Nov 27, 2016 by General Manager, Hotel Management
Good Afternoon, We really appreciate the feedback and I will surely share this information with the team. Thank you for choosing the Hilton Garden Inn North Austin and we hope to see you again soon! Sincerely, Christian Ferguson -Operations Manager
5 out of 5
by A verified traveler

Posted Nov 5, 2016 on Hotels
Great check in service, comfortable beds, AC worked great! Only downside was housekeeping waking us up at 8AM and barely knocking before coming in, so we checked out breakfast since we were woken up so early and crazy. Breakfast was decent priced for what you get! Would stay here again
Comment from Hotel Management
Nov 27, 2016 by General Manager, Hotel Management
Good Afternoon, We really appreciate the feedback and I will surely share this information with the team. Thank you for choosing the Hilton Garden Inn North Austin and we hope to see you again soon! Sincerely, Christian Ferguson -Operations Manager
1 out of 5
by A verified traveler from detroit, mi

do not stay here!

Posted Nov 3, 2016
Pros: bed was comfortable and location was perfect for us
Cons: the refridge was very noisy and the room was not groomed daily
Location: visiting reletatives in the area.
Comment from Hotel Management
Nov 9, 2016 by Operations Manager, Hotel Management
Good Afternoon, I am sorry to hear about you recent stay. Our Housekeeping team is to provide service for each day a guest is staying unless there is a "Do Not Disturb" sign on the door. I will be sure to investigate your experience and share with my staff. Sincerely, Christian Ferguson -Operations Manager