Exterior

Reviews of Holiday Inn Austin Airport, an IHG Hotel

3 out of 5
Holiday Inn Austin Airport, an IHG Hotel
6711 East Ben White Boulevard, Austin, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 724 out of 1000 reviews" "
Rating 8 - Good. 181 out of 1000 reviews" "
Rating 6 - Okay. 46 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Tom

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location close to downtown
Stayed 1 night in Apr 2024
Response from Diana R. on Apr 21, 2024
Thank you for the feedback Tom. We hope to accommodate you again in the near future.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and clean
Stayed 1 night in Apr 2024
Response from Diana R. on Apr 7, 2024
Thank you for the perfect score Brenda! Our safe and clean hotel is always here for you. We look forward to accommodating you again.

8/10 Good

Lorne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property overall, proximity to freeway and associated road noise was the only negative.
Stayed 1 night in Apr 2024
Response from Diana R. on Apr 4, 2024
Thank you for your feedback Lorne. We hope to accommodate you again in the near future.

10/10 Excellent

Derek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Minutes from everything
Stayed 2 nights in Mar 2024
Response from Diana R. on Apr 1, 2024
Hi Derek,Thank you for choosing our hotel for your stay and for taking the time to leave your feedback.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Diana R. on Mar 18, 2024
Hi Rebecca. We are happy to see that we have exceeded your expectations and hope to accommodate you again in the near future.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Emau at the front desk was awesome! She is friendly and welcoming. The checkin went very smooth
Stayed 1 night in Mar 2024
Response from Diana R. on Mar 13, 2024
Hi Elizabeth! We appreciate you taking the time to acknowledge Emau's hard work to ensure each and every one of our guests experience an enjoyable stay.

10/10 Excellent

Miranda

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous and clean property with a great price!
Stayed 1 night in Feb 2024
Response from Diana R. on Mar 9, 2024
We appreciate your feedback Miranda and hope to welcome you back soon!

10/10 Excellent

Isabel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really nice, room was super clean, comfortable bed, everything was perfect I wish every hotel were like this one. BEST HOTEL EVER
Stayed 1 night in Feb 2024
Response from Diana R. on Feb 19, 2024
Dear Isabel,Our team will be thrilled to read your survey and know that we exceeded your expectations.We look forward to your next stay!

4/10 Poor

Veronica

Liked: Staff & service
Disliked: Property conditions & facilities
Quality of room was not good, the bathroom was unfinished, the ceiling was patched poorly, the lights didn’t not work
Stayed 1 night in Feb 2024
Response from Diana R. on Feb 19, 2024
Hello Veronica,I'm sorry to hear that you did not have a pleasant stay. We hope to welcome you back to show you this is not our usual guest experience.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast service could be improved.
Stayed 1 night in Feb 2024
Response from Diana R. on Feb 13, 2024
Hi Mark,Thank you for the feedback. Please know we use any and all notes to improve future stays. We look forward to welcoming you back for another chance at exceeding your expectations.

10/10 Excellent

Edmundo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant in the hotel.
Stayed 1 night in Feb 2024
Response from Diana R. on Feb 13, 2024
Thank you for the feedback Edmundo. We appreciate you and the perfect score you left us!Hope to see you again!

10/10 Excellent

Taylor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and new look. Loved how they have free lemon water downstairs.
Stayed 1 night in Jan 2024
Response from Diana R. on Feb 13, 2024
Taylor,Our team works hard to ensure our guests enjoy their stay and they love to read the surveys when guests acknowledge all of their hard work. We hope to welcome you back soon.

6/10 Okay

Erica

Stayed 1 night in Jan 2024
Response from Diana R. on Feb 13, 2024
Hi Erica,We appreciate guests that leave their feedback so we may improve all future stays, including your return to prove your stay was not the normal guest experience.

10/10 Excellent

Stephany

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The state was awesome. There was no problems with any noise complaints, or any parties near. It was just awesome.
Stayed 1 night in Jan 2024
Response from Diana R. on Feb 13, 2024
Thank you Stephany!We are happy to hear about your awesome stay and hope to welcome you back soon.

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good and comfortable, not much else to ask for.
Stayed 6 nights in Oct 2023
Response from Diana R. on Feb 13, 2024
Thank you for the perfect score Brian.The comfortable rooms will be here for your next Austin trip!

10/10 Excellent

Julie

Stayed 1 night in Jan 2024
Response from Diana R. on Feb 13, 2024
Hi Julie,Thank you for the perfect score. Hope to see you soon!

10/10 Excellent

Azure

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Diana R. on Feb 13, 2024
Wow Azure! Our team is happy to see your expectations were exceeded. We hope to welcome you back soon.

8/10 Good

Sarina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Diana R. on Feb 13, 2024
Thank you for the feedback Sarina. We hope to accommodate you again.

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Diana R. on Feb 13, 2024
Thank you for the perfect 10 Leslie!

8/10 Good

James

Stayed 1 night in Jan 2024
Response from Diana R. on Feb 13, 2024
Hi James,We appreciate you taking the time to leave your feedback and look forward to welcoming you back on your next Austin trip.

8/10 Good

Jessica

Traveled with partner
Liked: Amenities
Great overall. But they advertise breakfast at a cost that you pay when booking the hotel, but there is no breakfast at the hotel.
Stayed 1 night in Dec 2023
Response from Diana R. on Feb 13, 2024
Hello Jessica,Thank you for your feedback. We truly appreciate our guests bringing any and all opportunities to our attention to improve for future guests. Our hotel restaurant's breakfast hours are from 6am-11am, with lunch until 2pm.We would appreciate the opportunity to accommodate you the next time you are in the area to prove this was not the normal guest experience.Best Regards,

6/10 Okay

Vanessa

Stayed 1 night in Nov 2023
Response from Diana R. on Feb 13, 2024
Hello Vanessa,We appreciate you taking the time to leave your feedback and hope to see your return so the we may exceed your expectations.

8/10 Good

Tamara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here becasue of easy access to the airport. Nice hotel overall. The smell in the lobby was very overwhelming and not so much in a good way. Easy and fast check in. Secure elevator. Bar and eating was sort of right in the lobby so it was a bit noisy. Rooms were a nice size and well equipped. Very clean, Except a couple gross stains on the wall and the pull out matress had a bad stain on the bottom. Otherwise it was very clean. Huge gap under the door but guests were very quiet. Freeway noise was loud. Only other issue was getting into the hotel because the freeway exit is practical were you need to turn and we missed it a couple times and had to go all the way around and do yhe U turn thing.
Stayed 2 nights in Dec 2023
Response from Diana R. on Feb 13, 2024
Hello Tamara,We appreciate your honest feedback and use these notes to improve stays for our future guests. Our team will be happy to welcome you back the next time you are in the Austin area to exceed your expectations.

10/10 Excellent

Deborah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms! Very spacious, clean, nice. Staff is very friendly. We had a great stay!
Stayed 1 night in Dec 2023
Response from Diana R. on Feb 13, 2024
Hi Deborah,We appreciate the positive feedback! These spacious, clean rooms and friendly staff are always awaiting you at the Holiday Inn Austin Airport!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like that they have 24 hour shuttle
Stayed 1 night in Dec 2023
Response from Diana R. on Feb 13, 2024
Thank you for providing your positive feedback about our 24 hour airport shuttle. We look forward to welcoming you back on your next Austin visit!

10/10 Excellent

Brian

Stayed 1 night in Dec 2023
Response from Diana R. on Feb 13, 2024
Thank you for the perfect score Brian!

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Diana R. on Feb 13, 2024
Perfect score! Thank you Samuel!

10/10 Excellent

adrianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

David

Response from Diana R. on Feb 13, 2024
Dear David,We are happy to see that you enjoyed your stay and look forward to accommodating you again.

6/10 Okay

Ramya

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was not free as claimed. There were no vegetarian options for breakfast.
Stayed 1 night in Dec 2023
Response from NC on Dec 6, 2023
Thank you for your feedback. We are sorry to hear that our breakfast menu was not up to your expectations. We are a full-service hotel and have breakfast available for purchase. Breakfast packages are available as well at the time of booking the reservation. We will take your feedback as opportunity to improve our and hope to be able to make it right for you on your future visit to Austin.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from NC on Dec 6, 2023
Thank you for your feedback. We look forward to your future visits to our hotel.

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from NC on Dec 6, 2023
Thank you for your feedback. We like seeing that our guests enjoyed their stay. Looking forward to welcoming you back soon.

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from NC on Nov 30, 2023
Thank you for the excellent feedback. We look forward to welcoming you back soon.

10/10 Excellent

Giovanni

Stayed 1 night in Nov 2023
Response from Diana R. on Feb 13, 2024
Thank you Giovanni!We appreciate the perfect score and hope to accommodate you again!

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, clean room and very friendly staff! Will be my go to for Austin👍
Stayed 1 night in Nov 2023
Response from NC on Nov 30, 2023
Thank you for the excellent feedback. We look forward to welcoming you back soon.

2/10 Terrible

Peggy

Liked: Property conditions & facilities
Disliked: Staff & service
Security process was terrible
Stayed 1 night in Nov 2023
Response from Diana R. on Dec 6, 2023
Thank you for your feedback. We hope you give us another opportunity to prove that your stay was not the normal guest experience.

10/10 Excellent

russell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person checking us in was very helpful and friendly!! The facility was clean and welcoming.
Stayed 1 night in Nov 2023
Response from NC on Nov 27, 2023
Thank you for your feedback. We will be sure to share it with our team. We look forward to your next visit.

6/10 Okay

Dora

Traveled with family
Liked: Cleanliness, property conditions & facilities
It was okay.
Stayed 1 night in Nov 2023
Response from Diana R. on Dec 6, 2023
Hello Dora, Thank you for your feedback. We hope that you will give us another opportunity to prove your stay was an exception to the normal guest experience.

10/10 Excellent

Laura

Traveled with partner
Liked: Amenities
Very clean and elegant
Stayed 1 night in Nov 2023
Response from NC on Nov 22, 2023
Thank you for your feedback. We look forward to welcoming you back soon and providing excellent service.

4/10 Poor

kerry

Stayed 1 night in Nov 2023
Response from Diana R. on Nov 19, 2023
Hello Kerry,We are sorry to see that your stay did not exceed your expectations. Our team invites you back to show you this was not the normal guest experience.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Diana R. on Nov 19, 2023
Thanks for the perfect score! We hope to accommodate you again the next time you are in the Austin area.

10/10 Excellent

Kathy

Liked: Property conditions & facilities
Professional and helpful staff
Stayed 1 night in Nov 2023
Response from Diana R. on Nov 19, 2023
Thank you for your wonderful review Kathy! We are looking forward to your next stay.

10/10 Excellent

Ingrid, West Bend

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location from airport and not too far from downtown. Clean, well kept property. Very clean, spacious room. Friendly, kind, knowledgeable staff.
Stayed 2 nights in Nov 2023
Response from Diana R. on Nov 13, 2023
Our team will be happy to read you wonderful review. We look forward to your next stay.

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and clean rooms
Stayed 2 nights in Nov 2023
Response from Diana R. on Nov 12, 2023
Thank you for the stellar review Anthony.

2/10 Terrible

Eduardo, San Ramon

Stayed 1 night in Nov 2023

10/10 Excellent

Carmen R

Stayed 1 night in Nov 2023
Response from NC on Dec 6, 2023
Thank you for your feedback. We look forward to welcoming you back soon.

8/10 Good

AUDREY

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were spacious and clean.
Stayed 1 night in Nov 2023
Response from NC on Nov 10, 2023
Thank you for your response. We look forward to providing excellent service on your next visit.

10/10 Excellent

Camie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and posh!
Stayed 1 night in Nov 2023
Response from NC on Nov 10, 2023
Thank you for your response. We look forward to welcoming you back soon.

10/10 Excellent

Ernie

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from NC on Nov 7, 2023
Thank you for your feedback. We look forward to welcoming you back soon.

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, new, clean, and well-appointed. Friendly employees and spacious rooms. Would definitely stay again.
Response from NC on Nov 7, 2023
Thank you for the great feedback. We will be sure to recognize our associates. We look forward to welcoming you back soon.