All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Emau at the front desk was awesome! She is friendly and welcoming. The checkin went very smooth
Elizabeth
Stayed 1 night in Mar 2024
Response from Diana R. on Mar 13, 2024
Hi Elizabeth! We appreciate you taking the time to acknowledge Emau's hard work to ensure each and every one of our guests experience an enjoyable stay.
Staff were really nice, room was super clean, comfortable bed, everything was perfect I wish every hotel were like this one. BEST HOTEL EVER
Isabel
Stayed 1 night in Feb 2024
Response from Diana R. on Feb 19, 2024
Dear Isabel,Our team will be thrilled to read your survey and know that we exceeded your expectations.We look forward to your next stay!
4/10 Poor
Veronica
Feb 17, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Quality of room was not good, the bathroom was unfinished, the ceiling was patched poorly, the lights didn’t not work
Veronica
Stayed 1 night in Feb 2024
Response from Diana R. on Feb 19, 2024
Hello Veronica,I'm sorry to hear that you did not have a pleasant stay. We hope to welcome you back to show you this is not our usual guest experience.
Hi Mark,Thank you for the feedback. Please know we use any and all notes to improve future stays. We look forward to welcoming you back for another chance at exceeding your expectations.
Super clean and new look. Loved how they have free lemon water downstairs.
Taylor
Stayed 1 night in Jan 2024
Response from Diana R. on Feb 13, 2024
Taylor,Our team works hard to ensure our guests enjoy their stay and they love to read the surveys when guests acknowledge all of their hard work. We hope to welcome you back soon.
6/10 Okay
Erica
Jan 24, 2024
Erica
Stayed 1 night in Jan 2024
Response from Diana R. on Feb 13, 2024
Hi Erica,We appreciate guests that leave their feedback so we may improve all future stays, including your return to prove your stay was not the normal guest experience.
Hi James,We appreciate you taking the time to leave your feedback and look forward to welcoming you back on your next Austin trip.
8/10 Good
Jessica
Traveled with partner
Dec 25, 2023
Liked: Amenities
Great overall. But they advertise breakfast at a cost that you pay when booking the hotel, but there is no breakfast at the hotel.
Jessica
Stayed 1 night in Dec 2023
Response from Diana R. on Feb 13, 2024
Hello Jessica,Thank you for your feedback. We truly appreciate our guests bringing any and all opportunities to our attention to improve for future guests. Our hotel restaurant's breakfast hours are from 6am-11am, with lunch until 2pm.We would appreciate the opportunity to accommodate you the next time you are in the area to prove this was not the normal guest experience.Best Regards,
6/10 Okay
Vanessa
Dec 24, 2023
Vanessa
Stayed 1 night in Nov 2023
Response from Diana R. on Feb 13, 2024
Hello Vanessa,We appreciate you taking the time to leave your feedback and hope to see your return so the we may exceed your expectations.
We stayed here becasue of easy access to the airport. Nice hotel overall. The smell in the lobby was very overwhelming and not so much in a good way. Easy and fast check in. Secure elevator. Bar and eating was sort of right in the lobby so it was a bit noisy. Rooms were a nice size and well equipped. Very clean, Except a couple gross stains on the wall and the pull out matress had a bad stain on the bottom. Otherwise it was very clean. Huge gap under the door but guests were very quiet. Freeway noise was loud. Only other issue was getting into the hotel because the freeway exit is practical were you need to turn and we missed it a couple times and had to go all the way around and do yhe U turn thing.
Tamara
Stayed 2 nights in Dec 2023
Response from Diana R. on Feb 13, 2024
Hello Tamara,We appreciate your honest feedback and use these notes to improve stays for our future guests. Our team will be happy to welcome you back the next time you are in the Austin area to exceed your expectations.
Great rooms! Very spacious, clean, nice. Staff is very friendly. We had a great stay!
Deborah
Stayed 1 night in Dec 2023
Response from Diana R. on Feb 13, 2024
Hi Deborah,We appreciate the positive feedback! These spacious, clean rooms and friendly staff are always awaiting you at the Holiday Inn Austin Airport!
Breakfast was not free as claimed. There were no vegetarian options for breakfast.
Ramya
Stayed 1 night in Dec 2023
Response from NC on Dec 6, 2023
Thank you for your feedback. We are sorry to hear that our breakfast menu was not up to your expectations. We are a full-service hotel and have breakfast available for purchase. Breakfast packages are available as well at the time of booking the reservation. We will take your feedback as opportunity to improve our and hope to be able to make it right for you on your future visit to Austin.
Hello Dora, Thank you for your feedback. We hope that you will give us another opportunity to prove your stay was an exception to the normal guest experience.
10/10 Excellent
Laura
Traveled with partner
Nov 20, 2023
Liked: Amenities
Very clean and elegant
Laura
Stayed 1 night in Nov 2023
Response from NC on Nov 22, 2023
Thank you for your feedback. We look forward to welcoming you back soon and providing excellent service.
4/10 Poor
kerry
Nov 17, 2023
kerry
Stayed 1 night in Nov 2023
Response from Diana R. on Nov 19, 2023
Hello Kerry,We are sorry to see that your stay did not exceed your expectations. Our team invites you back to show you this was not the normal guest experience.
Convenient location from airport and not too far from downtown. Clean, well kept property. Very clean, spacious room. Friendly, kind, knowledgeable staff.
Ingrid
Stayed 2 nights in Nov 2023
Response from Diana R. on Nov 13, 2023
Our team will be happy to read you wonderful review. We look forward to your next stay.