Outdoor pool

Reviews of Holiday Inn Express Hotel & Suites Cedar Park, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 290 out of 524 reviews" "
Rating 8 - Good. 150 out of 524 reviews" "
Rating 6 - Okay. 48 out of 524 reviews" "
Rating 4 - Poor. 21 out of 524 reviews" "
Rating 2 - Terrible. 15 out of 524 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mikala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed. Nice breakfast. Enjoyed my stay.
Stayed 1 night in Apr 2024
Response from Ricky R. on Apr 16, 2024
Thank you so much for reviewing our hotel! We look forward to seeing you soon!

10/10 Excellent

Jasmine

Stayed 1 night in Mar 2024
Response from Ricky R. on Apr 8, 2024
Jasmine,Thank you so much for giving us a 5 Star review! We are delighted to see you enjoyed your stay! We look forward to seeing you again soon!

10/10 Excellent

Scott

Traveled with group, Traveled with family
The bed was great and the bedding is white so you know it’s clean
Stayed 1 night in Mar 2024
Response from Ricky R. on Apr 8, 2024
Thank you so much for reviewing our hotel. We look forward to seeing you again next time you are in the area take care.

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Feb 2024
Response from Ricky Rohde on Feb 28, 2024
Thank you so much for your kind review. We look forward to seeing you again soon!

6/10 Okay

stacy

Stayed 1 night in Feb 2024
Response from Ricky R. on Apr 8, 2024
Stacy,Thank you for taking the time to review our hotel. We look forward to seeing you again soon, take care!

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in people were friendly and professional
Stayed 1 night in Jan 2024
Response from Ricky Rohde on Feb 28, 2024
We are delighted to hear yeau enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Alec

Stayed 2 nights in Dec 2023
Response from Ricky Rohde on Feb 28, 2024
Thanks so much for taking the time to review our hotel, we look forward to seeing you again soon!

10/10 Excellent

Jade

Stayed 1 night in Dec 2023
Response from Ricky Rohde on Feb 28, 2024
Hi Jade,Thanks so much for your review! Hope to see you again soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place to Stay. No Regrets
Clean and function-able room. Kinda sterile though.
Stayed 1 night in Nov 2023
Response from Melissa on Nov 28, 2023
Thank you for taking the time to share your thoughts with us. We're pleased to hear that you found the room clean and functional. Your feedback is important to us, and we appreciate your honesty.We understand your comment about the room feeling somewhat sterile, and we will certainly consider ways to add warmth and ambiance to enhance the overall guest experience. We are continuously working on improving, and your insights contribute to that process.We hope to have the opportunity to welcome you back, and we'll strive to make your next stay even more enjoyable.

8/10 Good

Circe

Stayed 1 night in Oct 2023
Response from Melissa on Nov 28, 2023
Thank you for dedicating time to share your review with us. We trust your stay was enjoyable. Our hotel is dedicated to ensuring every guest feels at home away from home. We look forward to welcoming you back for another stay soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Very happy
Stayed 1 night in Oct 2023
Response from Melissa on Nov 28, 2023
Thank you for sharing your review with us. We're delighted to hear that you enjoyed your stay. Our team is committed to making our guests feel truly special. We hope to welcome you back again soon.

8/10 Good

Doug

Stayed 1 night in Sep 2023

8/10 Good

Barry

Stayed 3 nights in Sep 2023
Response from Melissa on Nov 28, 2023
Thank you for sharing your review with us. We're delighted to hear that you enjoyed your stay. Our team is committed to making our guests feel truly special. We hope to welcome you back again soon.

10/10 Excellent

Duriel

Stayed 2 nights in Sep 2023
Response from Melissa on Nov 28, 2023
Thank you for dedicating time to share your review with us. We trust your stay was enjoyable. Our hotel is dedicated to ensuring every guest feels at home away from home. We look forward to welcoming you back for another stay soon.

8/10 Good

Cynthia

Liked: Staff & service, amenities
Cleaning details especially in the bathroom could have been much better. Though the building is older, it is maintained. The excellent staff made up for anything not up to par.
Stayed 2 nights in Sep 2023
Response from Melissa on Nov 28, 2023
Thank you for sharing your feedback with us. We appreciate your kind words about our staff and are delighted to hear that they made a positive impact on your experience.We sincerely apologize for any shortcomings in the cleaning details, particularly in the bathroom. Your comments are valuable, and we will address this matter with our housekeeping team to ensure improvements in this area.It's great to know that you recognize our efforts in maintaining the older building. We strive to create a comfortable and welcoming environment for our guests.We truly value your input, and we look forward to the opportunity to welcome you back and provide you with an even better stay.

10/10 Excellent

Ana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again
Stayed 2 nights in Sep 2023
Response from Melissa on Nov 28, 2023
We sincerely appreciate you dedicating time to share your review with us. We trust your stay was delightful. Our hotel is committed to creating an atmosphere where every guest experiences a home-away-from-home sensation. We look forward to welcoming you back for another stay in the near future

10/10 Excellent

Berenice

Liked: Cleanliness, staff & service, property conditions & facilities
Well done
Stayed 2 nights in Sep 2023
Response from Melissa on Nov 28, 2023
We sincerely appreciate you dedicating time to share your review with us. We trust your stay was delightful. Our hotel is committed to creating an atmosphere where every guest experiences a home-away-from-home sensation. We look forward to welcoming you back for another stay in the near future

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Main lobby/office was without a/c. The outside temp was high 90’s. The staff personal were excellent. Noticed some small bugs around bed area.
Stayed 2 nights in Sep 2023
Response from Melissa on Nov 28, 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay.We appreciate your kind words about our excellent staff. Your comfort is our top priority, and we regret that the main lobby/office was without air conditioning during your visit, especially given the high outside temperatures. We had an AC outage which is not fixed. Furthermore, we take your concerns about small bugs in the bed area very seriously. Our housekeeping team will conduct a thorough inspection and implement necessary measures to address this matter.Your insights are invaluable to us, and we hope to have the opportunity to welcome you back for an improved experience

2/10 Terrible

Augustine

Stayed 2 nights in Aug 2023
Response from Melissa on Nov 28, 2023
We appreciate you investing your time in sharing your review. We apologize for any inconvenience you may have encountered during your stay. Our commitment is to provide the best possible experience for our guests, and we are currently undergoing renovations to enhance our hotel. We sincerely hope you will consider returning, giving us another opportunity to exceed your expectations.

10/10 Excellent

Fredrick

Stayed 1 night in Aug 2023
Response from Melissa on Nov 28, 2023
Thank you for sharing your review with us. We're delighted to hear that you enjoyed your stay. Our team is committed to making our guests feel truly special. We hope to welcome you back again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Elisio

Traveled with family
Liked: Staff & service, amenities
Re
Stayed 1 night in Aug 2023
Response from Melissa on Nov 28, 2023
Thank you for sharing your review with us. We're delighted to hear that you enjoyed your stay. Our team is committed to making our guests feel truly special. We hope to welcome you back again soon.

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Darla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable bed, very quiet-staff was friendly and helpful.
Stayed 1 night in Jul 2023

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location, clean and super friendly staff. The price was just right. Definitely would stay there again.
Stayed 4 nights in Jul 2023

8/10 Good

John V

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff; only problem was, the elevator was down for the entire week!! Made it hard on my old knees!!
Stayed 2 nights in Jun 2023

10/10 Excellent

Ann

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
The staff was amazing!!!! I loved that you had full size Dove products as toiletries. I will definitely return.
Stayed 1 night in Jun 2023

8/10 Good

John, Converse

Stayed 1 night in May 2023
Response from Melissa on Nov 28, 2023
Thank you for sharing your review with us. We're delighted to hear that you enjoyed your stay. Our team is committed to making our guests feel truly special. We hope to welcome you back again soon.

8/10 Good

murtaza, houston

Liked: Cleanliness, property conditions & facilities
place was nice, front staff was a little clueless
Stayed 1 night in May 2023

10/10 Excellent

Javier

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

TERESA

Stayed 1 night in May 2023

10/10 Excellent

Jake

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the parking. Parking lot was small & the parking places were small.
Stayed 1 night in May 2023
Response from Melissa on Nov 28, 2023
Thank you for taking the time to share your thoughts about your recent stay. We appreciate your feedback regarding our parking facilities.We apologize for any inconvenience you experienced with the size of the parking lot and spaces. Your feedback is valuable, and we will certainly take it into consideration as we explore ways to enhance the parking experience for our guests.We hope that despite this concern, you were able to enjoy your stay, and we would love the opportunity to welcome you back for a more positive experience in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

10/10 Excellent

John

Stayed 1 night in May 2023

10/10 Excellent

Susana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to restaurants.
Stayed 3 nights in Apr 2023

10/10 Excellent

Jan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location easy to find. Convenient to where we were visiting family.
Stayed 1 night in Apr 2023

8/10 Good

Susan T

Stayed 1 night in Mar 2023

8/10 Good

Charles

Stayed 1 night in Feb 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Don't be late for breakfast!!
Grabbed their last handicap room on the first night simce we were out of power from the Austin ice storm and it was way too cold in the house to stay. Ended up staying two nights. Breakfast choices were sparse. The 2nd morning, we went at 9am. I asked the server if the out of stock items would be replenished. Her respone: "it's 9am, breakfast ends at 0930." Me: yes, but thats 30 minutes from now. Her: we don't put out any more food after 9am Me: you've no milk, no cereal, no scrambled eggs, no cinnamon rolls. Only things left are sad bread for toast and egg dish w/peppers that I'm allergic to. Her: i won't be putting out more. Me: death glare and an immediate decision to check out despite having decided to stay a 3rd night. WHY are Breakfast hours till 0930 but too bad, so sad if food runs out at 0900! They aren't making more!! This to a hotel fill of local refugees whose homes had no power. We bought a generator instead and stayed at home. No power for NINE DAYS. They could have had us for at least 5 of those days were it not for the Breakfast server. Beds fine, room clean. Supposed to be a handicap room, but it wasn't.
Stayed 1 night in Feb 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service
Watch out for George
The check in process took an extremely long time. It was agonizing how long it took all 6 of us to get in our room. It was late evening and no one else was in the lobby. I dealt with a man named George multiple times who works the front desk in the evenings who extremely rude and disrespectful in the way he speaks to people. His manner in which he handles guests especially if there is more than one is completely inappropriate and out of line. His communication style is ineffective and not that of the hospitality industry or customer service. Certainly should not be the face of the front desk. George can’t handle any amount of pressure.
Stayed 1 night in Feb 2023

8/10 Good

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service
Perfect spot for a quick overnight stay.
Stayed 1 night in Feb 2023

10/10 Excellent

Whitney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
Great experience! Breakfast was wonderful as well. Easy and quick check in/out!
Stayed 1 night in Jan 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2022

2/10 Terrible

Rahul

Stayed 1 night in Dec 2022

10/10 Excellent

Stacey, Boise

Stayed 2 nights in Dec 2022

10/10 Excellent

Janina

Stayed 2 nights in Nov 2022

8/10 Good

Miho

Business traveler
Liked: Staff & service, amenities
Reasonable room charge

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient eating and shopping in the area.
Stayed 1 night in Nov 2022

10/10 Excellent

Elias

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022