Ratings based on 309 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Mini home away from home

Posted Jun 7, 2017
Overall enjoyed my brief stay. Room was clean. Loved the full capacity kitchen and large fridge as I'm on a special diet. Only negative was housekeeping service lacking as I called for extra towels and had to go to the front desk for them and also had to go to front desk for ice. Also housekeeping staff came very late in the afternoon to clean room after we were gone all day.
Comment from Hotel Management
Jun 28, 2017 by Elizabeth, GM, Hotel Management
We are so happy you enjoyed your stay overall. I will be sure to share your comments with housekeeping. Our housekeeping team works hard and some days are longer than others.
2 out of 5
by A verified traveler from Houston, Tx

Wish I would have known

Posted May 29, 2017
Upon arrival everything was cool. By the evening we noticed our room was not getting cool so I lowered the thermostat. That didn't work. Called the front desk to send someone to check. The maintenance guy didn't even check the AC. He immediately said someone was already coming out the next day to defrost the AC in that room as it had frozen over. My argument was why place anyone in that room if the AC was already set up to be serviced. The whole 2nd floor felt like a heater. Called the front desk again to speak with the manager and was offered a different room but no manager until the next day. All unpacked and comfortable, (mind you it was 11:00 PM) we had to pack up and move to a different room. Called for the manager the next day and was told no manager on site until the next day. Actually didn't get to speak with a manager until checkout. We were offered one night free which I appreciated but had to wait until they spoke with Expedia since I paid them directly. Expedia should have someone there to contact these hotels (quality control) to confirm if there are any issues related to the rooms before they book with these kinds of issues. Really annoyed us but we still enjoyed our trip to Austin.
Comment from Hotel Management
Jun 29, 2017 by Kathleen, Hotel Management
Please accept my wholehearted apologies for your unfortunate experience with us. We strive to make each experience wonderful. I am sorry we failed this time and hope you will give us a second chance.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Great hotel close to the Austin Convention Center

Posted May 2, 2017
The staff was friendly. I checked in before the time it said to check in which is good because I wanted to unpack. The room was better than I expected for the price that I got. It had a small kitchen, dining table, couch and a Two TV's. It was very comfortable and felt like a small home. It was a quiet area too which is great. I'm planning on staying there again if I go back to Austin.
Comment from Hotel Management
May 4, 2017 by Elizabeth Jackson, GM, Hotel Management
We are so happy you felt at home and can't wait to welcome you back.
4 out of 5
by Dipankar

Nice stay, quiet location!

Posted Apr 22, 2017 on Hotels
We had a great stay at the Homewood Suites for a trip with friends. The hotel has been recently renovated and has a nice, contemporary vibe. The rooms are spacious and comfortable. It is located in a nice quiet area with lots of parking space. The hotel has a nice breakfast. If you want a great hotel, in quieter area, yet close to the highways you needn't look further. I would recommend the hotel.
Comment from Hotel Management
May 4, 2017 by Elizabeth, Hotel Management
Your recommendation is the greatest form of flattery! We are so glad that you felt at home and enjoyed our new renovations.
3 out of 5
by Randal

Posted Apr 16, 2017 on Hotels
The rooms were good. They ran out of food for breakfast by 9am and didn't refill the coffee either. The fitness room is not a fitness room. It only had 1 treadmill that worked and no frre weights like it said. Location is good.
Comment from Hotel Management
May 4, 2017 by Elizabeth, Hotel Management
We are happy to hear that you enjoyed our rooms. I am sorry to hear that the breakfast service and fitness center were not up to standards. I will share your review with our staff as we look for ways to improve our offerings.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rhode Island

Wonderful Place to Stay

Posted Apr 4, 2017
Staff was most pleasant and accommodating. Rooms were very clean and comfortable. Good size bathroom, kitchen was well equipped.
Comment from Hotel Management
May 4, 2017 by Elizabeth Jackson, GM, Hotel Management
Thank you for taking the time to recognize our staff. We are so happy you enjoyed your stay. Please join us again soon!
5 out of 5
by Rosa

This traveler left a rating score only Posted Apr 3, 2017 on Hotels
5 out of 5
Recommended
for Families
by A verified traveler

Great location!

Posted Jan 13, 2017
The location was great for getting around Austin. We has easy access to I35 and Hwy71 East and West. Quick trips to the airport, S. Congress and even Mopac.
3 out of 5
by Ernesto E.

Not like the Homewood Suites I know

Posted Jan 3, 2017 on Hotels
We were not aware of the renovations -super strong smell of paint, etc.; Horrible coffee; ridiculously rude front desk and breakfast employees; OVERCHARGED ME
4 out of 5
by A verified traveler

Friendly staff, good breakfast, comfy room

Posted Dec 20, 2016 on Hotels
The staff was very welcoming and helpful when we needed assistance. Checkin was quick. Our suite was nice and spacious, the bed was very comfortable and the suite was clean. Nice prints of Italy were on the walls. I liked the amenities, especially the french-milled soap and the makeup remover wipe. The only issue I had was that the faucet was very loose, but we could push it back in and it worked fine. Our room was a little noisy in that it faced the front and we heard morning traffic, but we didn't hear a lot of other noise. Breakfast was good with eggs, bacon, cereal, bagels and waffles. Coffee, milk, and juice were also available. There was a small exercise room and a washer and dryer available for guests. I would recommend this hotel.