Ratings based on 1,598 Verified Reviews

4.5 out of 5
95% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from SC

Nice Hotel, great location.

Posted Jun 5, 2017
Pros: Very clean, updated, nice rooms.
Location: Great location within walking distance to lots of great restaurants and entertainment.
Fun town. This hotel is very centrally located to everything.
Comment from Hotel Management
Jun 5, 2017 by General Manager, Hotel Management
Dear Karen, It makes our day to hear that we excelled your expectations of cleanliness during your stay! Thank you so much for your five star review, and we look forward to welcoming you back on your next visit.
2 out of 5
Recommended
for Everyone
by A verified traveler

Nice , close to action

Posted May 7, 2017
The hotel was great. Close to all of the action downtown. Clean and friendly. BUT, for some reason during check-in we weren't told about several things that the hotel offers, like complimentary breakfast. Total mistake. We didn't realize until the 3rd day we were there. We had no idea . by the time we got done working out etc., breakfast was long gone. I spoke to someone at the front desk. They sent some chocolate and a bottle of théir house red wine, value $6, which we left there in touched. I guess my wife and I were upset that the person that checked us in forgot to mention the breakfast to us and we ended up having to go out for $25 plus to eat breakfast else where. We felt that spending over $1200 for our 3 night stay, they should of done something different to compensate us for the mistake they made.
Comment from Hotel Management
May 16, 2017 by Steven Christakos, Hotel Management
Thank you for taking the time to share your experience with the online community. We are certainly sorry to hear our hotel did not meet your expectations. We will be sure to share your feedback with the appropriate department to make sure we fix this issue moving forward. We hope you give us the opportunity to get it right next time you return to Austin.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Wonderful experience

Posted Apr 20, 2017
Great location in downtown Austin, very close to all the action in downtown, yet in a secluded section away from all of the noise. Great breakfast buffet. Room was large,clean, and very comfortable. Very clean bathroom, with good shower pressure. Very comfortable bed. Very polite and helpful staff. As far as I am concerned, there was no down side to my experiences at this hotel. It was a wonderful experience and I would not hesitate to come back here again!
Comment from Hotel Management
Apr 20, 2017 by General Manager, Hotel Management
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Austin area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2017
Hotel was perfectly located, staff welcoming and informative, staff in restaurant at breakfast would go above and beyond to help you. House keeping staff were excellent. I would definitely return.
Comment from Hotel Management
Apr 18, 2017 by General Manager, Hotel Management
Thank you for your great review. We are glad that you enjoyed your stay and the location. We are proud of our staff for taking good care of you. We appreciate your business and look forward to your return.
3 out of 5
by A verified traveler

6 guests

Posted Apr 12, 2017
The hotel is in the center of Austin very close to congress bridge and 6th street but A room for 6 not excellent. The room is little and Sofa not very confortable
Comment from Hotel Management
Apr 26, 2017 by Sydnee Sommers, Hotel Management
Thank you for taking the time to share your experience with the online community. Our largest room is the double queen room which has a sleeper sofa. For parties larger than 3, we suggest renting a connecting room. We hope to see you back next time!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Apr 4, 2017
Great location Great restaurants near by Valet can get backed up at times
Comment from Hotel Management
Apr 5, 2017 by General Manager, Hotel Management
We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the Austin area.
5 out of 5
Recommended
for Couples
by A verified traveler from San Antonio

Fantastic

Posted Mar 23, 2017
Pros: Great Staff, nice rooms
Cons: Prices.
Location: Great location with so much nearby to do.
Staff was incredibly helpful and polite. Hotel room was excellent with an amazing view. Stayed at the Hilton previously, I regret not booking here first! Thanks for a great experience.
Comment from Hotel Management
Mar 23, 2017 by General Manager, Hotel Management
Jonny, I am so glad to read that you enjoyed your stay at our property. We understand there are many options, and are thankful you chose our hotel. We strive to be the best quality hotel at a reasonable price that our customers love. We would love to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Posted Mar 22, 2017
Pros: Convenient location and large room
Cons: Better breakfast choices
Location: Central location to all activities
Large room and convenient location. We were attending SXSWmand found hotel to be very convenient for its location and proximity to all activities. We will definitely return.
Comment from Hotel Management
Mar 23, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your wonderful comments with us. We're so glad you enjoyed your stay and had such great things to say about everything and everyone. It was a pleasure having you as our guest and look forward to welcoming you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

17th Floor Stay

Posted Mar 8, 2017
Pros: The location was good
Cons: The front desk staff and the noise reduction between room and hallway.
Location: restaurants and the city activities.
The noise level was very load between the hall and the room. You could hear very word from people in the hallway and it made you think if someone in the hallway could hear very word said in the room. The front desk was not very forthcoming with information when we checked in.
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We look forward to having the opportunity to serve you again and give you a five star experience.
4 out of 5
by Rachel

Great location, poor parking/breakfast

Posted Mar 7, 2017 on Hotels
The room was great and the staff was great. Breakfast, however, was absolutely awful. The coffee tasted like it had been made with mop water. The food was hardly edible. I am also not impressed that you have no option but to valet and it's $35 a night. That is ABSOLUTELY ridiculous considering the cost of the rooms.
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Rachel, Thank you very much for staying with us, and for sharing the details of your stay. Our culture is to ensure that we exceed our guests expectations and truly personalize their visit. We are all very disappointed that we did not meet your expectations on this occasion. I have shared your review with my colleagues, so that we can address opportunities. We hope to have the opportunity to welcome you again and make your future stays five stars!