Ratings based on 1,572 Verified Reviews

4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Wonderful experience

Posted Apr 20, 2017
Great location in downtown Austin, very close to all the action in downtown, yet in a secluded section away from all of the noise. Great breakfast buffet. Room was large,clean, and very comfortable. Very clean bathroom, with good shower pressure. Very comfortable bed. Very polite and helpful staff. As far as I am concerned, there was no down side to my experiences at this hotel. It was a wonderful experience and I would not hesitate to come back here again!
Comment from Hotel Management
Apr 20, 2017 by General Manager, Hotel Management
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Austin area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2017
Hotel was perfectly located, staff welcoming and informative, staff in restaurant at breakfast would go above and beyond to help you. House keeping staff were excellent. I would definitely return.
Comment from Hotel Management
Apr 18, 2017 by General Manager, Hotel Management
Thank you for your great review. We are glad that you enjoyed your stay and the location. We are proud of our staff for taking good care of you. We appreciate your business and look forward to your return.
3 out of 5
by A verified traveler

6 guests

Posted Apr 12, 2017
The hotel is in the center of Austin very close to congress bridge and 6th street but A room for 6 not excellent. The room is little and Sofa not very confortable
Comment from Hotel Management
Apr 26, 2017 by Sydnee Sommers, Hotel Management
Thank you for taking the time to share your experience with the online community. Our largest room is the double queen room which has a sleeper sofa. For parties larger than 3, we suggest renting a connecting room. We hope to see you back next time!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Apr 4, 2017
Great location Great restaurants near by Valet can get backed up at times
Comment from Hotel Management
Apr 5, 2017 by General Manager, Hotel Management
We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the Austin area.
5 out of 5
Recommended
for Couples
by A verified traveler from San Antonio

Fantastic

Posted Mar 23, 2017
Pros: Great Staff, nice rooms
Cons: Prices.
Location: Great location with so much nearby to do.
Staff was incredibly helpful and polite. Hotel room was excellent with an amazing view. Stayed at the Hilton previously, I regret not booking here first! Thanks for a great experience.
Comment from Hotel Management
Mar 23, 2017 by General Manager, Hotel Management
Jonny, I am so glad to read that you enjoyed your stay at our property. We understand there are many options, and are thankful you chose our hotel. We strive to be the best quality hotel at a reasonable price that our customers love. We would love to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Posted Mar 22, 2017
Pros: Convenient location and large room
Cons: Better breakfast choices
Location: Central location to all activities
Large room and convenient location. We were attending SXSWmand found hotel to be very convenient for its location and proximity to all activities. We will definitely return.
Comment from Hotel Management
Mar 23, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your wonderful comments with us. We're so glad you enjoyed your stay and had such great things to say about everything and everyone. It was a pleasure having you as our guest and look forward to welcoming you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

17th Floor Stay

Posted Mar 8, 2017
Pros: The location was good
Cons: The front desk staff and the noise reduction between room and hallway.
Location: restaurants and the city activities.
The noise level was very load between the hall and the room. You could hear very word from people in the hallway and it made you think if someone in the hallway could hear very word said in the room. The front desk was not very forthcoming with information when we checked in.
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We look forward to having the opportunity to serve you again and give you a five star experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Denton, TX

Nice location

Posted Mar 6, 2017
Hotel was in a great location. Great walking distance to 6th street in a well lit area. The staff were very friendly and professional.
Comment from Hotel Management
Mar 7, 2017 by General Manager, Hotel Management
Acruzie, Thank you for reaching out and sharing your recent experience. We pride ourselves on providing unparalleled stays for our guests, so we are pleased that you found both comfort and convenience during your stay. We appreciate your loyalty and hope to serve you again and will strive to make your next stay five stars.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Excellent location

Posted Feb 23, 2017
Pros: See above experiences. Staff were always pleasant and helpful.
Cons: Paint above shower was beginning to bubble.
Location: See above experiences.
The hotel is in an excellent location, convenient to State Capital, UT, Lady Bird Park and 3 short blocks from 6th Ave bar district (close but far enough from noise and late night drunken aftermath). Staff were pleasant and helpful. Breakfast was good, better on weekend than weekday. Internet was included in rate which is not the case with some other hotels in area.
Comment from Hotel Management
Feb 24, 2017 by General Manager, Hotel Management
Mike, Thank you for your great review. We are glad that you and you enjoyed your stay and the location. We are proud of our staff for taking good care of you. We appreciate your business and look forward to your return.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kyle, Texas

Amazing location

Posted Feb 23, 2017
Pros: Location and privacy
Cons: Parking, there's no self parking.
Location: You're in the center of everything. Eat, dance, have some drinks, go to a museum or check out the convention center. Visit the state capitol.
Cannot get getter than this, you are close to everything in downtown Austin, TX. No matter what your plans are, you're just a few blocks away to restaurants, nite-clubs, convention center. Feel free to walk or take a pedi-cab. Super friendly and professional staff.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Hello Alex, Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.