Ratings based on 1,266 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great check in

Posted Aug 25, 2015
Pros: Close to downtown without being too close
Very helpful and informative staff at the check in. Made sure we were told about the attractions in Austin. Also went out of their way to give us directions to the places we wanted to go to
2 out of 5
by A verified traveler from Dallas

Deceptive rates

Posted Aug 21, 2015
Cons: Advertise the rates for pets.
I looked on the internet to see if the hotel was pet friendly, it was, the only thing on the web site was that the dog had to be 50 pounds or lighter. Paid for the hotel. When we got there we were charged $75 for my pet. That is half the rate we paid for the entire room. Nowhere was there mention of any charge for pets on their web site, or if it was it was so hidden you can't find. Pet owners beware.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth, TX

Great hotel, good location

Posted Aug 18, 2015
This is your typical Hyatt Place hotel (I mean that in a good way). The breakfast has a good variety to help please everyone, the room was very spacious and comfortable, and the location is great for getting to all parts of Austin. I would recommend Hyatt Place hotels to anyone traveling to a destination where one is available. I have yet to be disappointed.
3 out of 5
by A verified traveler

Posted Aug 10, 2015
Hidden fees Staff gets mad when you order food at night
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Nice clean hotel ... Thumbs up!!!

Posted Aug 6, 2015
Clean hotel .... Off interstate so it is close to The Capitol and Barton Springs Pool... About 10-15minute drive. Close to restaurants . Down side was no laundry facility and pool was not working but was fixed the day we left. I would recommend this hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Jul 20, 2015
It is very nice place. People there are friendly. I liked the breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy to find location. Nice room. Friendly staff.

Posted Jul 13, 2015
No problems. All went well The blow dryer had no umph but besides that it was a really nice room. Great toiletries!
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Best experience for the price.

Posted Jul 11, 2015
This is my first choice of hotels. Cleanliness friendly staff and wonderful breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Nice stay

Posted Jul 9, 2015
My stay was nice. My only critique was the breakfast. The waffles were very hard but the rest of the food was ok. The room was nice & the staff were friendly. Overall, wonderful hotel!
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Nice hotel room, unfriendly staff

Posted Jul 6, 2015
The hotel room was very nice just like the pictures shown and overall a pleasant stay. Pool is very small but still nice. The hotel staff we encountered were very rude and unfriendly, one of the women who works the front desk with the arm brace clearly hates her job. Excellent room, crappy customer service.