Posted Jul 18, 2016 on Hotels
I booked a King room with lakeview and the Park+Food+Movies package rate. When checking in, I asked for a higher floor, so I was given the 9th floor. My room had 2 queen beds instead but still with a lakeview. The room was very modern with a big TV screen. The check in lady told me I had unlimited movies but when I called to confirm again, they said I only had 1 movie. Once more, I called again with a different person and they said I did have unlimited movies. For breakfast, I went to Southwest Bistro on the 2nd floor. I had breakfast included in my rate so I was given the Breakfast Buffet. There were many options : eggs, cooked to order omelets, fresh fruit, pastries, waffles, drinks, cereal, Bacon, and many others. Tax and tip were included so I didn't pay anything extra. When I checked out, I confirmed that the movies I watched were free with the rate and the breakfast as well. The lady claimed I had eaten breakfast the day of my check in and charged me for it. I said I had breakfast included in my room package, she denied but checked again and said I did. The staff are inconsistent with their knowledge and politeness. Overall, a great location: walking distance to boat rentals and restaurants.