Ratings based on 890 Verified Reviews

2.8 out of 5
57% of guests recommend
2.8 Room cleanliness
3.4 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice Staff!!!!

Posted May 22, 2017
Pros: The staff, free Wi-Fi, cable and quietness.
Cons: More thorough cleaning of the rooms, more than 1 trash can and pest control for the roaches
Location: There's HEB supermarket, fast rood and dine in restaurants on both sides of the interstate, places of worship and a shopping malls.
One of usual spots whenever I am traveling for work. The staff is always nice and friendly, usually quiet so I can get adequate rest. The rooms are kind of dated with housekeeping can do a more thorough cleaning of rooms such as vacuuming, dusting, cleaning the counters and bathrooms. The rooms can benefit of having more than one trashcan including having pest control because there's still with an issue of roaches whenever I stayed there.
1 out of 5
by A verified traveler from Phoenix

Badly overbooked

Posted Apr 29, 2017
Booked room not available, given room with hide a bed no sheets, blanket or pillow. Bed horrible. Birds in bath fan chirping constantly. Room not clean. Very poor value.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 28, 2017
Staff was awesome but room could've been cleaned a little bit more. Larger trash cans or an extra one & there were roaches in the bathroom and on the nightstand.
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin TX

Great staff!!!

Posted Apr 28, 2017
The staff always make my stay a pleasant one everytime I visit. More housekeeping staff is needed so rooms could be cleaned a bit more (carpet, counter tops, floors) & had issue with roaches in the room.
1 out of 5
by A verified traveler

ROACHES EVERYWHERE

Posted Apr 25, 2017
Cons: tear it down
the hotel smelled of hidden cigarette smells upon arrival. Once we entered the room I had a bad feeling and just was not comfortable staying there. as I was laying down on a bed with my 2 month old, I witnessed 3 baby roaches crawling on the wall into the headboard of the bed. I got up and called the front desk requesting a refund (which they gave me), and while leaving noticed some more roaches on the opposite side of the room.
1 out of 5
by A verified traveler

Posted Apr 11, 2017
Did not allow to check in as reached there at 9 pm
Comment from Hotel Management
Apr 14, 2017 by Chris , Hotel Management
Very sorry to hear that you weren't able to check in after 9pm. The office does close at 9pm Mon - Sat, but if the reservation was prepaid or had a valid ID on file we should not have any problem pre-checking you in. I will share this my team to make sure this does not happen again.
2 out of 5
by A verified traveler from Laredo

Unsafe and bad smelling rooms

Posted Apr 6, 2017
We rented two rooms. One had a very strong cigarette smell. The other room smelled like a rotten dead animal. The door lock in one of the rooms was broken, made it unsafe.
Comment from Hotel Management
Apr 11, 2017 by Chris , Hotel Management
Patricia, Thank you choosing to stay with us during your visit to Austin. I would like to especially thank you for taking the time to submit your feedback. Your comments are very important to me and find it necessary to help improve our product and service. If you can contact us and provide the room numbers you were in during you stay I would greatly appreciate it. Look forward to hearing from you soon. Kind Regards, Chris Property Manager
1 out of 5
by A verified traveler from denver

Terrible experience overall

Posted Apr 5, 2017
From the point we arrived at the hotel it was a disaster. Everything was closed at the front counter. There was a phone number to call and we called stating we were here to check-in (it was around 11pm). The staff member on the other side of the phone stated they closed the front office at 9pm and he could not check us in. I asked what were we supposed to do in that situation. He said contact Expedia for a refund. At this point, we looked back at the reservation from Expedia and it said check in was after 3pm but did not have a cut off time or that there would not be any staff. We then contacted Expedia and explained the situation and they contacted the same staff member and we were told to go back into the hotel that he had a room for us. The room that we recieved was awful and I have never stayed in such a terrible hotel. Yes I understand that the price is cheap but at least offer a clean run down room not a dirty one. We entered the room and used the restroom. The first problem in the restroom was that there wasn't a trash can in the whole room. The second problem was that there weren't any towels in the room besides two wash cloths. Then there was a big pile of trash and hair balls in one pile as if someone had swept part of the carpet bt did not pick up the trash. I found countless hair balls throughout the room. When I proceeded to the bed the edge of the bed rest had giant pierces of gum stuck to the side. We revised the bed for bed bugs and did not find any. Roaches
Comment from Hotel Management
Apr 11, 2017 by Chris, Hotel Management
Diana, Thank you very much for choosing to stay with us during your visit to Austin, and a special thank you for taking the time to provide feedback for your stay. I would appreciate it if you could contact us and let me know what room number you were in so that we may address the problem and make sure the next guest doesn't have the same challenges. I apologize for the bad experience at our property and hope that you are willing to give us another try next time you're in town. Kind Regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Another Pleasant Stay

Posted Apr 1, 2017
Pros: Loved the front desk crew, who was nice, friendly & professional. It was clean and it smelled good.
Cons: During my stay, there small roaches crawling out from underneath the phone on my night stand and in the corners of the bathroom. Pest control needed.
Location: HEB, Malls, Fast Food and Gas Stations.
I loved it with the exception of small roaches in the room could use pest control.
Comment from Hotel Management
Apr 14, 2017 by Chris , Hotel Management
Niecey, Thank you very much for choosing to stay with us during your visit to Austin. I would especially like to thank you for taking the time out to complete a review of the property. Your feedback is very important to us and we have taken it to heart. Hope you will continue to stay with us and see all the wonderful changes we are making. Kind Regards, Chris
1 out of 5
by A verified traveler from austin

Desperate remodeling

Posted Mar 20, 2017
Last call for us,no where else to stay. There were roaches, nasty microwave. Smelly exit hall just not acceptable in no way. Should not be called suites. Wouldn't recommend to no one. Jim needs to take his service elsewhere. He was the best very accomadating .