Meeting facility

Reviews of The Stephen F Austin Royal Sonesta Hotel

4 out of 5
The Stephen F Austin Royal Sonesta Hotel
701 Congress Avenue, Austin, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 696 out of 1015 reviews" "
Rating 8 - Good. 187 out of 1015 reviews" "
Rating 6 - Okay. 76 out of 1015 reviews" "
Rating 4 - Poor. 30 out of 1015 reviews" "
Rating 2 - Terrible. 26 out of 1015 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

lance

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We liked the close proximety to everything, the staff that we intereacted with was great. The cleaning people need to pay better attention to detail and clean hard floors and endtables.
Stayed 2 nights in Mar 2024

8/10 Good

Alberto

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and very knowledgeable of the area. It's downtown and there is so much to do. I would definitely stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sarah

Liked: Staff & service, property conditions & facilities
The artwork
Stayed 3 nights in Mar 2024

10/10 Excellent

Philip, Dickinson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and professional from the Valet to check-in to the bartenders. The building is very historical and fun to explore. My room was clean, comfortable and quite luxurious. All in all i enjoyed the hotel and will stay there again on my next visit to Austin.
Stayed 1 night in Mar 2024

2/10 Terrible

Matt

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s too old hotel
Stayed 1 night in Mar 2024
Response from Rodney H. on Mar 19, 2024
Thank you for your review. The hotel was built in 1924 and is the second oldest hotel in Austin.

10/10 Excellent

Palestine

Liked: Cleanliness, amenities, property conditions & facilities
Great assistance from customer support and very easy to use
Stayed 1 night in Mar 2024
Response from Rodney H. on Mar 19, 2024
Excellent!! Thank you for the 5 out of 5 review.

10/10 Excellent

Sylvia, Arlington

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location if traveling for work, 3 blocks from Fed Ex, plenty of food options, clean room, spacious, good restaurant, (order the chicken tortilla soup!), staff very helpful.
Stayed 2 nights in Mar 2024
Response from Rodney H. on Mar 19, 2024
Thank you Sylvia. We appreciate your great review.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel staff was great
Stayed 1 night in Mar 2024
Response from Rodney H. on Mar 4, 2024
Thank you for the great review. Come back soon.

10/10 Excellent

RACHAEL, Juneau

Liked: Cleanliness, staff & service, property conditions & facilities
Staff has been wonderful every step of the way!
Stayed 1 night in Mar 2024
Response from Rodney H. on Mar 4, 2024
Thank you for the great review. Come back soon.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location - easily walkable to restaurants, and a quick drive to other places we wanted to see. The valet is a little pricy, but does make it easy! The staff was super friendly, too.
Stayed 3 nights in Feb 2024
Response from Rodney H. on Mar 4, 2024
Thank you for the great review. Come back soon.

8/10 Good

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, didn’t get to try the food, room smelled musty/weird but other than that it was great, very friendly staff!
Stayed 3 nights in Feb 2024
Response from Rodney H. on Mar 4, 2024
Thank you for your feedback and thank you for staying with us.

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Good location with lots of things within walking distance. Windows need to be cleaned. Wanted to eat breakfast but staff told me they wouldnt be able to get to us for quite a while although the place only had a few people. We had to go somewhere else for breakfast.
Stayed 2 nights in Feb 2024
Response from Rodney H. on Mar 4, 2024
Thank you for your feedback and thank you for staying with us.

8/10 Good

Robert Brotzel

Traveled with partner
Liked: Staff & service, amenities
Nice people, great location,
Stayed 5 nights in Feb 2024
Response from Rodney H. on Mar 4, 2024
Thank you for your feedback and thank you for staying with us.

10/10 Excellent

PAUL, Tampa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location.
Stayed 2 nights in Feb 2024
Response from Rodney H. on Mar 4, 2024
Thank you for the great review. Come back soon.

8/10 Good

Jonathan

Stayed 1 night in Feb 2024

8/10 Good

Lorne

Liked: Cleanliness, staff & service, property conditions & facilities
Cigar terrace
Stayed 3 nights in Feb 2024
Response from Rodney H. on Mar 4, 2024
Thank you for the great review. Come back soon.

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the heart of Austin. Amazing restaurant/bar.
Stayed 1 night in Jan 2024
Response from Rodney H. on Mar 4, 2024
Thank you for the great review. Come back soon.

8/10 Good

George

Stayed 1 night in Feb 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anthony Dalton on Feb 4, 2024
Thank you for your feedback. We greatly appreciate it.

10/10 Excellent

sherman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am still here but so far it has been fantastic. Nothing but good to say about my stay, and my meal at The Roaring Fork was exceptional. A
Stayed 1 night in Jan 2024
Response from Anthony Dalton on Jan 27, 2024
Thank you for your feedback. We appreciate your input and hope you have a wonderful rest of your stay.Anthony DaltonFront Office ManagerThe Stephen F. Austin Royal Sonesta

6/10 Okay

Shelley

Traveled with family
Disliked: Property conditions & facilities
Wallet was stolen from car console
Stayed 3 nights in Jan 2024
Response from Rodney H. on Jan 23, 2024
We are very sorry about the lose of your wallet. Our valet manager should be reaching out to you. Hopefully he can help find out what happened and find a resolution. Sincerely

10/10 Excellent

susan

Stayed 6 nights in Jan 2024
Response from Anthony Dalton on Jan 24, 2024
Thank you for your feedback.

10/10 Excellent

Chantell

Stayed 2 nights in Jan 2024
Response from Rodney H. on Mar 4, 2024
Thank you for the great review. Come back soon.

10/10 Excellent

Carolyne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anthony Dalton on Jan 10, 2024
Thank you for your feedback. It is greatly appreciated.

2/10 Terrible

AQUILES, PHARR

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Free upgrade was advertised by Expedia and front desk would not honor it even though available. They demanded a 25 dollar cost on upgrade. Totally misleading by Expedia perk! Not good
Stayed 1 night in Jan 2024
Response from Anthony Dalton on Jan 10, 2024
We are so sorry to learn that you did not have a positive experience. We hope that you return to the property so that we may show you the Stephen F. Austin hospitality.

10/10 Excellent

Ryan

Response from Rodney H. on Mar 4, 2024
Thank you for the great review. Come back soon.

10/10 Excellent

Belen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our time at The Stephen F Austin Royal Sonesta. The room was perfect. The bar and terrace was a unique highlight… the cocktails of the month are a must! Valet parking was very convenient too. Overall a wonderful stay!
Stayed 3 nights in Jan 2024
Response from Anthony Dalton on Jan 10, 2024
Thank you for your feedback. It is greatly appreciated.

10/10 Excellent

Kari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic hotel with lots of cool character. Staff is charming and customer service is clearly a priority. The area is very fun. We walked around the capital, Riverwalk, and second Street all only a couple minutes from the hotel. Hotel has a well equipped brand new gym and a nice indoor pool and hot tub to enjoy on those cold days. We didn’t get a chance to enjoy the restaurant and bar but those looked like they had great ambience and outside balcony seating.
Stayed 2 nights in Jan 2024
Response from Anthony Dalton on Jan 10, 2024
Thank you for your feedback. It is greatly appreciated.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Rodney H. on Mar 4, 2024
Thank you for the great review. Come back soon.

10/10 Excellent

Amery

Stayed 1 night in Dec 2023
Response from Anthony Dalton on Jan 7, 2024
Thank you for your feedback. We appreciate it.Anthony DaltonFront Office ManagerThe Stephen F. Austin Royal Sonesta Hotel

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable stay and close to many hot spots. Highly recommend!
Stayed 6 nights in Dec 2023
Response from Anthony Dalton on Jan 7, 2024
Thank you for your feedback. We appreciate it.Anthony DaltonFront Office ManagerThe Stephen F. Austin Royal Sonesta Hotel

10/10 Excellent

John

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Anthony Dalton on Jan 7, 2024
Thank you for your feedback. We appreciate it.Anthony DaltonFront Office ManagerThe Stephen F. Austin Royal Sonesta Hotel

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anthony Dalton on Dec 29, 2023
Thank you for your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Nice lap pool.
Nice location near capitol and restaurants. Nice lap pool and gym. Comfortable room. Was very quiet on the top 16th floor. Friendly helpful staff.
Stayed 3 nights in Dec 2023
Response from Anthony Dalton on Dec 29, 2023
Thank you for your feedback. We look forward to seeing you again soon.

8/10 Good

LaTasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Anthony Dalton on Dec 25, 2023
Thank you for your feedback!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
It was a beautiful Hotel, the staff were very helpful and nice. Definitely a must stay!
Stayed 1 night in Dec 2023
Response from Anthony Dalton on Dec 24, 2023
Thank you for your kind words. We appreciate the feedback. We look forward to seeing you again in the near future.

10/10 Excellent

Angie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location
Super friendly and professional reception and valet.
Stayed 1 night in Dec 2023
Response from Anthony Dalton on Dec 20, 2023
Thank you so much for your feedback. We're glad you had an enjoyable stay.

10/10 Excellent

Terry, Cedar Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anthony Dalton on Jan 10, 2024
Thank you for your feedback. It is greatly appreciated.

10/10 Excellent

Loueva

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anthony Dalton on Dec 20, 2023
Thank you for your feedback.

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Anthony Dalton on Dec 20, 2023
Thank you for your feedback.

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Anthony Dalton on Dec 16, 2023
Thank you for the feedback.

10/10 Excellent

Orlando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in downtown Austin. Close to all venues. Everything was in walking distance. Staff was very friendly and helpful. Did not visit bar but looked very pretty. Very quiet and accommodating room.
Response from Anthony Dalton on Dec 16, 2023
Thank you for the feedback. We look forward to seeing you again.

10/10 Excellent

Kaja

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly. Clean rooms. Enjoyed my stay.
Stayed 1 night in Dec 2023
Response from Anthony Dalton on Dec 16, 2023
Thank you for the feedback. We appreciate it.

10/10 Excellent

suzy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anthony Dalton on Dec 15, 2023
Thank you for the valuable feedback!

8/10 Good

Scott

Stayed 1 night in Dec 2023
Response from Anthony Dalton on Jan 5, 2024
Thank you for your feedback. It is greatly appeciated.Sincerely,Anthony DaltonFront Office ManagerThe Stephen F. Austin Royal Sonesta Hotel

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anthony Dalton on Dec 14, 2023
Thank you for your feedback. We appreciate the input.

10/10 Excellent

Paula

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Notch
Our stay was 10 out of 10 from check in to check out. Friendly, professional staff and accommodations were beyond our expectations. Great location for an event or evening out on the town.
Stayed 1 night in Dec 2023
Response from Anthony Dalton on Dec 14, 2023
Thank you for your feedback. We look forward to seeing you again soon.

8/10 Good

Jera

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
It's not bad
Hotel is in a good location. Some street noise leaks in, even on the 9th floor. Service is great. The room could be cleaner. There were pebbles on the closet floor, which I guess never gets vacuumed, but overall very decent. Enjoyed the bar and bar service.
Stayed 2 nights in Dec 2023
Response from Anthony Dalton on Dec 13, 2023
Thank you for your feedback. We hope to see you again in the near future.