Ratings based on 451 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Aug 17, 2016
Nice hotel, good remodel, good location. Liked it.
Comment from Hotel Management
Aug 22, 2016 by marilyn, Hotel Management
Thank you for the feedback!
5 out of 5
by A verified traveler from New Mexico

Staff was amazing and very helpful.

Posted Aug 15, 2016
Pros: Everything
Location: perfect location, walking distance to the State Capital and many restaurants.
Room was very spacious, quiet and clean. Staff was very helpful and accommodating. At check in, we added the optional breakfast and evening reception for an additional $20.00 per person. What a great decision that was, as we did enjoy the evening appetizers and wine and breakfast buffet in the morning. We'll definitely stay here again in the future
Comment from Hotel Management
Aug 16, 2016 by marilyn, Hotel Management
Thank you Manuel for the feedback, and for staying at the InterContinental! We hope to see you again the next time you're in the area!
5 out of 5
by A verified traveler from Texas

Great hotel in excellent location

Posted Aug 8, 2016
Pros: location and staff
Cons: nothing, it was great. valet parking is kind of expensive ($40 per day)
Location: It was close to 6th street and the bats.
Great, friendly, hotel staff. Location is close to lots of things to do. I would highly recommend this for someone wanting a great get away weekend!
Comment from Hotel Management
Aug 8, 2016 by marilyn, Hotel Management
Thank you very much! Hope to be able to welcome you back to the InterContinental one day soon!
5 out of 5
by A verified traveler from Texas

Close to Capitol

Posted Jul 17, 2016
Pros: Room Service and Rrestaurant very good, Concierge and Front Desk very friendly and helpful, Hotel beautiful and rooms updated and furnished well.
Cons: I think onlu Valet parking available
Location: SIxth Steet music clubs, Paramount theater, Texas State Capitol. Lots of restaraunts, Couple blocks from University of Texas Campus
Brought Daughter to UT orientation. Hotel very helpful with giving directions and info about campus, recommendations while I was away and calling concierge back for info, and wonderful location to 6th street and downtown restaurants and Texas State Capitol.
Comment from Hotel Management
Jul 18, 2016 by marilyn, Hotel Management
Hello, and congratulations on your daughter attending UT! I hope this means we'll be seeing more of you! We appreciate the feedback, and thank you for choosing the InterContinental!
4 out of 5
by A verified traveler

Nice in downtown

Posted Jul 15, 2016
Atemar the front desk and one his colleague was excellent . One lady were terrible and rude .
Comment from Hotel Management
Jul 18, 2016 by marilyn, Hotel Management
Thank you for the feedback from your recent stay with us. We are of course disappointed to hear that you were not pleased with one of our staff and will definitely be addressing your complaint.
5 out of 5
by Lynn

Posted May 26, 2016 on Hotels
Comment from Hotel Management
by Marilyn, Hotel Management
Thank you for staying at the InterContinental!
5 out of 5
by A verified traveler

Posted May 12, 2016
It was GREAT. hotel staff went above and beyond. Would defiantly stay here again! Over the top!
Comment from Hotel Management
May 12, 2016 by Marilyn, Hotel Management
Thank you for staying at the InterContinental!
4 out of 5
by Gustavo

Posted May 6, 2016 on Hotels
Comment from Hotel Management
Jul 9, 2016 by Marilyn, Hotel Management
Thank you!
3 out of 5
by A verified traveler

Good location but lacking.

Posted May 3, 2016
Pros: Location
Cons: Customer retention
We spent two nights at this hotel for a quick business/pleasure trip. The hotel did not provide hot tea along with their coffee set up in the lobby. Even upon asking for it, they would not accommodate. The second morning, the fresh coffee set out was green water. I think it might have been whatever they clean the urn with but it certainly wasn't coffee. We asked for an extended check out time for Monday morning and was told that wasn't possible because the hotel was filled to capacity the next day. The hotel was like a ghost town the next day. So much so that when we did ch ck out, there wasn't even a housekeeper on the floor cleaning rooms. Overall disappointed with the hotel with the exception of the valet staff, they were great, and the location.
Comment from Hotel Management
May 12, 2016 by Marilyn, Hotel Management
Hello and thank you for the feedback. I am so sorry you were disappointed with your stay, and we will certainly be looking into the issues you provided.
3 out of 5
by A verified traveler

Posted Apr 29, 2016 on Hotels
Room was very small and had no view - it looked onto a roof / air conditioning units. Disappointing for a $410 rate.