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Reviews of La Quinta Inn & Suites by Wyndham Austin Airport

2.5 out of 5
La Quinta Inn & Suites by Wyndham Austin Airport
7625 E Ben White Blvd, Austin, TX

Reviews

7.8

Good

Rating 10 - Excellent. 476 out of 1015 reviews" "
Rating 8 - Good. 230 out of 1015 reviews" "
Rating 6 - Okay. 126 out of 1015 reviews" "
Rating 4 - Poor. 79 out of 1015 reviews" "
Rating 2 - Terrible. 104 out of 1015 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dominick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convention
Stayed 1 night in Apr 2024

10/10 Excellent

Jodi L

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Just in a busy place on highway
Stayed 1 night in Apr 2024
Response from Christi Ramos, Assistant General Manager on Apr 22, 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Yamilex

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything was good. The only frustrating thing was that the swiping of the key to our room was giving us trouble. We were struggling to open the door. looked like the door would get kind of get stuck on the hinge to open. the pool was dirty that we could not go in. but over all
Stayed 3 nights in Apr 2024
Response from Christi Ramos, Assistant General Manager on Apr 22, 2024
Thank you for the review. We look forward to seeing you again soon!

4/10 Poor

Massimo

Traveled with family
No control over the property didn’t sleep all night over people screaming at each other in the hallway never again will I stay in this hotel.
Stayed 2 nights in Apr 2024
Response from Christi Ramos, Assistant General Manager on Apr 22, 2024
We would like to offer our sincerest apologies for the noise issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention. We hope that your next visit to the area.

6/10 Okay

Cheri

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very run down. We have stayed here many times, but this was the first time I was disappointed in the upkeep of the property
Stayed 1 night in Apr 2024
Response from Christi Ramos, Assistant General Manager on Apr 19, 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay, and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

6/10 Okay

Jairus, San Saba

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Older hotel that was valued properly.
Stayed 1 night in Apr 2024
Response from Christi Ramos, Assistant General Manager on Apr 22, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Its near the airport and they provide free shuttle . Room was really nice and clean looked renovated..The pool was not available bummer..I
Stayed 2 nights in Apr 2024
Response from Christi Ramos, Assistant General Manager on Apr 17, 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 Excellent

Sophia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property quick drive to airport
Stayed 1 night in Feb 2024
Response from Christi Ramos, Assistant General Manager on Apr 17, 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 Excellent

Susan

Liked: Staff & service, amenities, property conditions & facilities
La Quinta offers complimentary breakfast. We were able to order our evening meal from a delivery service. The room was clean and spacious. The front desk staff was so accommodating, allowing me early check in & late check out
Stayed 1 night in Apr 2024
Response from Christi Ramos, Assistant General Manager on Apr 17, 2024
We appreciate your positive feedback about our hotel. As you know we take pride in catering to our guests' needs the best way possible and we look forward to your return stay.

2/10 Terrible

Luz

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Showers are disgusting
Stayed 1 night in Apr 2024
Response from Christi Ramos, Assistant General Manager on Apr 15, 2024
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.

10/10 Excellent

Kristina, Kalaheo

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very convenient to the airport. Biggest shortfall is they don't have anywhere to refill a water bottle. No dispenser/fountain (like every other property and airport) and nothing whatsoever in the fitness room. They make you buy a bottle at the front desk! C'mon, it's 2024, we're trying to help the environment...
Stayed 1 night in Apr 2024
Response from Christi Ramos, Assistant General Manager on Apr 12, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Crystal

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and updated.
Stayed 1 night in Apr 2024
Response from Christi Ramos, Assistant General Manager on Apr 12, 2024
We appreciate your positive feedback about our hotel. As you know we take pride in catering to our guests' needs the best way possible and we look forward to your return stay.

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2024
Response from Christi Ramos, Assistant General Manager on Apr 9, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Ann

No problems
Stayed 1 night in Apr 2024
Response from Christi Ramos, Assistant General Manager on Apr 9, 2024
Thank you for the review. We look forward to seeing you again soon!

4/10 Poor

Elsa

Traveled with family
Liked: Staff & service, amenities
Children crying and dogs barking half of the night
Stayed 1 night in Mar 2024
Response from Christi Ramos, Assistant General Manager on Apr 5, 2024
We would like to offer our sincerest apologies for the noise issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention. We hope that your next visit to the area.

2/10 Terrible

Barb

I have a sad face because our flight never made it to Austin tonight. We are stuck in Minneapolis
Stayed 1 night in Apr 2024

8/10 Good

Michele

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Christi Ramos, Assistant General Manager on Apr 5, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Claudio

Convenient next to airport. Elevator kinda slow
Stayed 1 night in Apr 2024
Response from Christi Ramos, Assistant General Manager on Apr 3, 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that they had a shuttle to the airport it saved from Having to call for a Uber
Stayed 1 night in Mar 2024
Response from Christi Ramos, Assistant General Manager on Apr 2, 2024
Thank you for staying at La Quinta Inns and Suites. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport. Room was very clean and comfortable. Staff was friendly and respectful.
Stayed 1 night in Mar 2024
Response from Christi Ramos, Assistant General Manager on Apr 1, 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

4/10 Poor

Gary

Liked: Cleanliness
Disliked: Property conditions & facilities
The pool had been out of service for some time but I was not made aware when I made the reservation. The breakfast was less than average
Stayed 1 night in Mar 2024
Response from Jason Mayo, General Manager on Mar 29, 2024
Thank you for your comments. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you again soon.

2/10 Terrible

Judith

Disliked: Amenities, property conditions & facilities
Do you like a cold shower in the morning to wake you up? Then this facility is for you! NO HOT WATER TO TAKE A SHOWER!!!! Faucets don’t turn off. Breakfast sucks! Powder scrambled eggs, cold potatoes, rock-hard bagels, and tasteless waffles-pathetic! Luckily there is a Denny’s next door. I will never go to another LaQuinta Inn for the rest of my life!
Stayed 3 nights in Mar 2024
Response from Christi Ramos, Assistant General Manager on Mar 27, 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay, and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean and nice. Breakfast was good and filling.
Stayed 2 nights in Mar 2024
Response from Christi Ramos, Assistant General Manager on Mar 26, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Mario

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although Expedia did a bait and switch on the price, location is good for the airport and it is close to a restaurant
Stayed 1 night in Mar 2024
Response from Christi Ramos, Assistant General Manager on Mar 26, 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Karen

Stayed 1 night in Mar 2024
Response from Christi Ramos, Assistant General Manager on Apr 15, 2024
Thank you for the review. We look forward to seeing you again soon!

2/10 Terrible

Roger

Traveled with family
Disliked: Staff & service
Hotel stopped running the shuttle and stranded visitors staying at the hotel.
Stayed 1 night in Mar 2024
Response from Christi Ramos, Assistant General Manager on Mar 25, 2024
Thank you for taking the time to express your concerns regarding the experience with our shuttle during your recent stay at our location. We will be further discussing this review with our staff, so that this remains an isolated occurrence. We look forward to serving you again soon.

4/10 Poor

Josh

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevator in poor shape and full of graffiti
Stayed 1 night in Mar 2024
Response from Jason Mayo, General Manager on Mar 25, 2024
Thank you for your comments regarding your recent stay with us. We regret you experienced any problems while visiting our hotel. Your concerns have been discussed with the team, in an effort to improve our operations. We hope you return in the future and allow us to exceed your expectations.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine
Stayed 1 night in Mar 2024
Response from Christi Ramos, Assistant General Manager on Mar 25, 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Gregory

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property last Wednesday night. I had mistakenly made a reservation for Sunday night, March 17, not recognizing that the wrong date was included in the reservation. This was probably my fault and I tried to cancel this reservation later numerous times but was never successful. The Expedia cancellation process was/is totally unsatisfactory! Please call me at 214-641-0604 to discuss this further so I can continue to use Expedia as my travel website. Sincerely, Greg Wright
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christi Ramos, Assistant General Manager on Mar 18, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i loved the staff i wish breakfast was better? there was little options for protein.
Stayed 2 nights in Mar 2024
Response from Christi Ramos, Assistant General Manager on Mar 18, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Jessica

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
For being a cost friendly hotel, this one is the best. Very nice, clean, and safe area.
Stayed 2 nights in Mar 2024
Response from Christi Ramos, Assistant General Manager on Mar 15, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Deb

Stayed 1 night in Mar 2024
Response from Christi Ramos, Assistant General Manager on Mar 15, 2024
Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Kathleen, Buda

Traveled with partner
Nice looking pool area, food wasn't good.
Stayed 1 night in Mar 2024
Response from Christi Ramos, Assistant General Manager on Mar 14, 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Good parking lot good pool
Stayed 2 nights in Mar 2024
Response from Christi Ramos, Assistant General Manager on Mar 14, 2024
Thank you for the review. We look forward to seeing you again soon!

4/10 Poor

Hannah

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Window latches were broken in our room, so a lot of noise came through the window. There was black and brown stuff on ceiling. The elevator had scratch graffiti everywhere and was not clean. The outside door was broken and could be opened without a card. Pretty much only the lobby was nice and clean.
Stayed 2 nights in Mar 2024
Response from Christi Ramos, Assistant General Manager on Mar 13, 2024
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.

8/10 Good

Karen

Stayed 1 night in Mar 2024
Response from Christi Ramos, Assistant General Manager on Apr 1, 2024
Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Elisha

Stayed 1 night in Mar 2024
Response from Christi Ramos, Assistant General Manager on Mar 13, 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

6/10 Okay

Mahmoud

Liked: Property conditions & facilities
Elevator needs a serious facelift.
Stayed 1 night in Mar 2024
Response from Christi Ramos, Assistant General Manager on Mar 7, 2024
We appreciate you taking the time to provide feedback on your stay. Please note that your concerns regarding the elevator have been passed on to our Maintenance Team. We do hope you give us another chance as we will definitely improve our services.

10/10 Excellent

Natalie Leilani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Mar 2024
Response from Christi Ramos, Assistant General Manager on Mar 7, 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

2/10 Terrible

Deyonna

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you pay for! Unsanitary, roach infested and outdated. Staff is rude. Sheets were stained and dirty. No toiletries in the bathroom as well as no door for privacy. Rust in tub from faucets, paint peeling in the tub and walls. Carpet smells like mildew. The only “ ok” thing is they provide free transportation to the airport every 30 minutes
Stayed 1 night in Mar 2024
Response from Christi Ramos, Assistant General Manager on Mar 6, 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay, and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

4/10 Poor

Sofia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 3 nights in Mar 2024
Response from Christi Ramos, Assistant General Manager on Mar 6, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Elida

Friendly staff
Stayed 1 night in Mar 2024
Response from Christi Ramos, Assistant General Manager on Mar 4, 2024
Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

JOSEFINA

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Christi Ramos, Assistant General Manager on Mar 6, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Kitty

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful people on the desk. Easy check-in, swift service. Breakfast ends at 9am sharp and even the water machine is cut off at that time.
Stayed 1 night in Feb 2024
Response from Christi Ramos, Assistant General Manager on Mar 4, 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Alina

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Was a very nice and clean place, the elevator was just a little interesting and the pool was closed :(
Stayed 2 nights in Feb 2024
Response from Christi Ramos, Assistant General Manager on Mar 4, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and reasonably priced. Nice complimentary breakfast buffet. Friendly and helpful staff. The airport shuttle was great but limited hours.
Stayed 1 night in Feb 2024
Response from Christi Ramos, Assistant General Manager on Mar 4, 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big parking lot located near the airport and close to the highways. i’d say it’s a great location to get around Austin .
Stayed 2 nights in Feb 2024
Response from Christi Ramos, Assistant General Manager on Feb 29, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Blaire

Stayed 1 night in Feb 2024
Response from Christi Ramos, Assistant General Manager on Mar 26, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Jacqueline Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 1 night in Feb 2024
Response from Christi Ramos, Assistant General Manager on Feb 28, 2024
Thank you for the review. We look forward to seeing you again soon!