Booked the hotel at the last minute as I had to get to Austin a day earlier because of a storm coming to my departure city. It was the only hotel available. I was given a room which felt like it was in the parking lot of the interstate. Noise all night from people in the lot and the cars on the interstate. The room was the handicapped room and the shower was disgusting. The tile needed to be re-grouted and looked very dirty. I could not wait to check out and go to my booked hotel downtown for the next 3 nights. Maybe if you stayed away from the lot and interstate and did not have a handicapped room it would be better
I will give the free breakfast 4 stars. Nice to have coffee early as I couldn't sleep all night
Comment from Hotel Management
Feb 17, 2017 by LQ Customer Care, Hotel Management
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. Each issue that you have noted will be addressed immediately in an attempt to correct and improve our hotel.
LQ Customer Care