Ratings based on 576 Verified Reviews

3.9 out of 5
76% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Austin

Dirty and run down

Posted Apr 11, 2017
The hotel looks great from the outside but the inside is run down, extremely dirty, the carpet was stained, the furniture was stained and the floor was sticky. We have stayed at many La Quinta establishments and have never experienced this quality.
Comment from Hotel Management
Apr 15, 2017 by LQ Customer Care, Hotel Management
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We would like to extend our sincerest apologies for the issues you experienced during your stay. The hotel manager will be discussing your experience with the housekeeping staff to ensure we are delivering the quality of service our guests deserve. This hotel is scheduled for a complete renovation very soon. Thank you very much for bringing your concerns to our attention.
5 out of 5
Recommended
for Everyone
by A verified traveler

good to be close to airport

Posted Apr 6, 2017
Pros: shuttle, contact personnel
Cons: door to adjoining room
I had a 6 am departure so closeness to airport and shuttle were great features. the door to adjoining room could be more soundproof. could hear next room conversation on phone, even could hear the person on the other end
Comment from Hotel Management
Apr 10, 2017 by LQ Customer Care, Hotel Management
Thank you so much for taking the time to give us your positive feedback on our property. We are always striving to improve our property and genuine feedback is the best way for us to do that. We hope that you will visit us again the next time you are in the area. Respectfully, LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2017
very nice hotel pleasant stay would recommend to any of my friends
Comment from Hotel Management
Apr 10, 2017 by LQ Customer Care, Hotel Management
Thank you for staying at La Quinta Inns and Suites. We are delighted that you enjoyed your stay and wish to welcome you back to the hotel soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Mar 25, 2017
Was a great location with high ceiling guest rooms. Decent poolside and offered fresh lemon water inside. Was a really great spot for the cost.
Comment from Hotel Management
Apr 10, 2017 by LQ Customer Care, Hotel Management
Thank you very much for staying at the La Quinta Inn & Suites. We are happy to hear that your stay exceeded your expectations. We certainly hope to see you again in the very near future. Sincerely, LQ Customer Care
1 out of 5
by A verified traveler from long island, ny

My friend got bit by bed bugs

Posted Mar 23, 2017
It was horrible the tolet ran all night Bed bugs left a trail of bite marks on my friend's leg
Comment from Hotel Management
Apr 10, 2017 by LQ Customer Care, Hotel Management
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apology. We encourage you to please reach out to us in regards to your stay. Respectfully, LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2017
Close to airport; clean; quiet; helpful friendly staff
Comment from Hotel Management
Mar 22, 2017 by LQ Customer Care, Hotel Management
Thanks for taking time to submit a review of your recent stay. We are delighted to enjoyed our clean and quite hotel, close to the airport. It is always great to hear that our staff was friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scott Township, Pa

Nice!

Posted Mar 11, 2017
The beds are really comfortable. The room was cleaned every day and the staff is very friendly. I would stay again.
Comment from Hotel Management
Mar 16, 2017 by LQ Customer Care, Hotel Management
Thanks so much for your positive review. We look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 3, 2017
Pros: Free airport shuttle.
Cons: The double doors in the bathroom were annoying. A single door would be sufficient.
Location: There is a Denny's next door, though we didn't go there. There was a Starbucks across the street as well as a gas station.
Beautiful pool and outside area. Room was quiet and we really didn't experience outside noises. Continental breakfast was pretty basic and the only warm food was if you chose to make a Texas shaped waffle.
Comment from Hotel Management
Mar 7, 2017 by LQ Customer Care, Hotel Management
Thank you for staying at La Quinta Inns and Suites. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon! Respectfully, LQ Customer Care
2 out of 5
by A verified traveler from New Jersey

Never again!!!

Posted Feb 14, 2017
Booked the hotel at the last minute as I had to get to Austin a day earlier because of a storm coming to my departure city. It was the only hotel available. I was given a room which felt like it was in the parking lot of the interstate. Noise all night from people in the lot and the cars on the interstate. The room was the handicapped room and the shower was disgusting. The tile needed to be re-grouted and looked very dirty. I could not wait to check out and go to my booked hotel downtown for the next 3 nights. Maybe if you stayed away from the lot and interstate and did not have a handicapped room it would be better I will give the free breakfast 4 stars. Nice to have coffee early as I couldn't sleep all night
Comment from Hotel Management
Feb 17, 2017 by LQ Customer Care, Hotel Management
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. Each issue that you have noted will be addressed immediately in an attempt to correct and improve our hotel. Respectfully, LQ Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Feb 9, 2017
Great stay, comfy. Great service. Room is a bit old but great.
Comment from Hotel Management
Feb 17, 2017 by LQ Customer Care, Hotel Management
Thank you for taking the time to review your stay with us. We will let our team know that you were pleased with the hotel. We hope to welcome you back again soon! Respectfully, LQ Customer Care