Ratings based on 143 Verified Reviews

3.9 out of 5
83% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 13, 2017
We were traveling with an infant. It would have been nice to have a refrigerator in the room. Other than that, our stay was nice.
Comment from Hotel Management
Jan 13, 2017 by LQ Customer Care , Hotel Management
Thank you for taking the time to write your review. We are happy to hear that you overall enjoyed your stay. Please come visit us again soon! Sincerely, LQ Customer Care
2 out of 5
by A verified traveler

Cold water

Posted Jan 8, 2017
The first night out heater didn't work so had to get moved to another room. There was no hot water for shower. The front desk person didn't seem to care about there being no hot water.
Comment from Hotel Management
Jan 12, 2017 by LQ Customer Care , Hotel Management
We truly regret that our accommodations did not meet your expectations but mostly we regret that we were unable to resolve the issues to your satisfaction while staying with us. Your review will be shared with our management staff. We hope that you will consider giving us another opportunity in the near future. Sincerely, LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2016
Cons: I would have liked to have received a receipt when I checked out. I was told that Expedia would send me one, but so far nothing.
It is a good, reasonably priced (for the area) hotel, close to training facility and right next door to Whole Foods Market.
Comment from Hotel Management
Dec 13, 2016 by LQ Customer Care, Hotel Management
Thanks for your wonderful review! We truly appreciate your business and hope you will choose La Quinta Inns and Suites in your future travels. Sincerely, LQ Customer Care
1 out of 5
by A verified traveler from Katy, TX

Rundown hotel in nice area of Austin

Posted Dec 4, 2016
Pros: The location. The staff was pleasant.
Cons: This hotel needs an overhaul from top to bottom. Everywhere you look is dirty, rundown, seedy looking.
We had stayed at this hotel about 5 years ago, and being familiar with it decided to go back. We also assumed that it would be in good if not better condition, since it is located next to Domain, which is an upscale shopping center. The hallway smelled disgusting, the carpet in all three of the rooms we had reserved were dirty and stained. Our son told us that the ironing board in his room was so dirty that he decided to forego ironing his shirt! The pillows were lumpy and smelled bad. My husband turned on the heat and the resulting dust was so bad I was coughing all night and I woke up with a sore throat. The fruit offered at breakfast was stale, the food was not good in general.
Comment from Hotel Management
Dec 7, 2016 by LQ Customer Care, Hotel Management
Thanks for taking the time to provide your feedback on your stay. We are happy to announce that our property is now undergoing a complete renovation. Hopefully you'll visit us again when all our new offerings are ready. It would be such a pleasure to welcome you back to our new and improved hotel! Sincerely, LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Nice hotel. Good location.

Posted Nov 19, 2016
Pros: The location and cleanliness. The bed was comfy.
Cons: Refrigerators!
Location: The Domain (shopping center) and restaurants were nearby.
I enjoyed staying at this hotel, but did not like that there was no refrigerator. It was inconvenient because we were unable to store water, leftover food, or medicines. Also, there was no microwave.
Comment from Hotel Management
Nov 26, 2016 by LQ Customer Care, Hotel Management
Thank you for your positive comments. We are pleased that you had a good stay overall. However, we apologize for the inconvenience that you experienced during your stay. Rest assured that we will do everything it takes to make us deserving of your loyalty. Sincerely, LQ Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Stay

Posted Nov 15, 2016
My room was large and very clean. Comfortable bed, good TV, free breakfast and coffee. Definitely can't complain.
Comment from Hotel Management
Nov 23, 2016 by LQ Customer Care, Hotel Management
Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Respectfully, LQ Customer Care
3 out of 5
Recommended
for Students
by A verified traveler

Great value hotel

Posted Nov 14, 2016
Staff was extremely pleasant and helpful, but room and hotel were dated. It is a great value.
Comment from Hotel Management
Nov 22, 2016 by LQ Customer Care, Hotel Management
Thank you for your compliments of our staff. We are happy that you were provided great service. However, we apologize that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. Respectfully, LQ Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler from TX

Very nice

Posted Oct 26, 2016
Pros: Being able to have my dog here and easy access to take him outside. The room was very nice and clean and updated.
Cons: The Hot tub was luke warm and dirty with leaves. But was very convenient right outside my door to room on patio.
Location: Location was very close to St David's Hispital and right next door to Whole Foods. Which was very helpful and convenient for me.
Comment from Hotel Management
Nov 2, 2016 by Kim, Hotel Management
Thank you Carey for your review of our property. The hot tub should always be hot and comfortable, especially on these cooler fall evenings! We appreciate the heads up and will continue to be diligent about checking the cleanliness and temperature of the pools on a regular basis. We hope to see you again soon! KimB, GM
2 out of 5
by A verified traveler from Texas

Many things went wrong.

Posted Oct 20, 2016
Pros: Located within walking distance of The Domain.
Cons: Make sure you have the staff clean the rooms.
The room was ok initially, but when I returned late the first evening, the room hadn't been cleaned (towels, bed and trash can weren't addressed). It was too late to get a maid, so all they could do was move me to a clean room, but that room had issues as well. The toilet seat was falling off, the alarm clock didn't work and at least one outlet didn't work. The AC was struggling to cool the room as well. For as much as they charged, they could at least have tried to do something to compensate for my inconvenience.
Comment from Hotel Management
Nov 11, 2016 by LQ Customer Care, Hotel Management
I was very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I certainly empathies regarding the points you mention in your review. We continually try to do our very best for all of our guests. I will look into each issue that you have noted in an attempt to correct and improve our hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler

Breakfast has very less option.

Posted Oct 17, 2016
Pros: Location
Cons: Breakfast should have include egg omlette
Hotel location is good, need to improvise on breakfast options. It's very lesss.