Lots of Problems
Posted Oct 10, 2016
To start - I've stayed at Omni a lot, and this was my only bad experience with them. The good - the grounds are stunningly beautiful. Problems: On check-in at Barton Creek Omni I asked for a quiet room. I was told they were very full, so she gave me a room surrounded by unchaperoned, boisterous teenagers. At 11:30pm after being unable to sleep they moved us to a new room (now available after my problem). It was quiet - but the toilet didn't work. Nerves jangled I fell asleep at 2am. The staff was VERY courteous and professional in demeanor, but I didn't have a good experience. They gave me some coupons for coffee, but if you wanted a plain latte the coupon didn't fully cover it - it was a "discount" coupon only good for so much (which was worse I think than no coupon at all - I was down to shrugging my shoulders at this point.). I would have been happy had they given my family breakfast buffets or something given all our issues - but I got the feeling we didn't warrant real VIP treatment beyond smooth, professional courtesy. My advice is demand a room in the tower and fully inspect the room before accepting it (fully stocked and everything working) - the walls in the rooms near the spa section of the hotel were paper thin and that's where they drop people that aren't demanding enough (I guess). The food was good and on-par for hotel prices.