Beautiful views but parents beware
Posted Feb 28, 2017
I booked this hotel with the hopes of keeping my 4 year old daughter entertained during a family reunion, which didn't quite happen. Bad first 1) The kids club which sounded great was dirty! The toilet had not been flushed so you could still see the feces, urine on the seat, and NO TOILET PAPER, so I cleaned it and restocked the paper so my child could go pee. The playground is in need of repair as a metal covered wire around a tree has been cut and just out for people to trip on. 2) Indoor pool was closed. I was so so sad as my little girl was too. 3) There was no fridge in the room so any leftovers I had wanted to keep was a no as well as the yogurt my daughter loves to eat. 4) The view was literally a roof...that's all I could see. I spent too much money just for a roof.
Good news: 1) The nature trail/hiking was absolutely wonderful, best part of the hotel 2) Free milk and cookie for my daughter on the first night was a nice surprise 3) The service was really quick and helpful.
Comment from Hotel Management
Mar 16, 2017 by David J. , Hotel Management
Thank you for taking the time to provide your extremely valuable feedback. The state in which you found our Kid's Club is unacceptable and has been addressed and rectified. I apologize for the issues you encountered during your visit. We are constantly striving to improve the guest experience and I will pass on your comments to ensure we improve the issues you mentioned.