Ratings based on 419 Verified Reviews

3.5 out of 5
74% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

The staff was very helpful.

Posted May 12, 2017
Pros: Everything
Cons: Nothing
Location: We went to a wedding, so didn't do anything nearby except eat at the Pappadough restaurant across the parking lot. That was awesome too!!!
The room was awesome. It had all the extras. We each had our own bed, king and queen and bathroom. I totally thought it was a great experience. Loved the breakfast too. I would go back in a second. Only issue is I left a very expensive orthopedic slipper there and they were unable to locate it. :(
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to university

Posted Mar 20, 2017
The hotel was in good location close to university and other major stores like target. Hotel was having some construction done and had limited parking near room. Seems like hotel could use some updating but overall was a clean hotel. Issues with basic amenities. Plus the festival was going on so it was too be expected limited rooms.
Comment from Hotel Management
Mar 22, 2017 by Guest services, Hotel Management
Dear Guest, We appreciate your Feedback. We are present upgrading our property with upscale rooms and better amenities. We value your business and we are looking forward to serving you in the near future.
1 out of 5
by A verified traveler

scary under construction

Posted Mar 7, 2017
There was construction going on. No parking. Scary workmen standing around at night drinking and Approaching my young 14 year old daughter. Some of the desk help did not speak English. No parking.
Comment from Hotel Management
Mar 12, 2017 by Guest Services, Hotel Management
Dear Valued Guest- We’re sorry you were unhappy and apologize for the inconvenience you experienced during your short stay. We take each complaint very seriously and we would have taken steps to resolve the issue more effectively, if the matter was brought to our attention during your stay. Thanks for letting us know.
5 out of 5
Recommended
for Everyone
by A verified traveler

Love it

Posted Feb 27, 2017
So happy I choose this mini getaway amazing , felt at home perfect
Comment from Hotel Management
Mar 13, 2017 by Guest Services, Hotel Management
Thanks for staying with us. We really appreciate your valued business!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2017
Comfortable except the steep stairs on the loft.. other then that it was good. Breakfasts was good with pleanty to choose from. Enjoyed the late checkout.
Comment from Hotel Management
Mar 13, 2017 by Guest Services, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by A verified traveler

Posted Feb 20, 2017 on Hotels
Front desk had trouble finding our Hotels.com reservation. Otherwise, good stay.
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Thanks for staying with us. We value your feedback and we are looking forward to serving you soon.
2 out of 5
by A verified traveler from nebraska

Posted Feb 17, 2017
Had a 2 hour checkout extension and was still made to leave by the regular check out time
Comment from Hotel Management
Mar 13, 2017 by Guest Services, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
by A verified traveler

Good basic place to stay for a decent price.

Posted Feb 15, 2017 on Hotels
A good basic place to stay in Austin north of downtown. Condos are a bit on the dated side but are clean and comfortable. We had a two-story with a loft, which allowed everyone to have their own space and TV. Nice hot breakfast with a good selection of items for everyone.
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Thank you for staying with us. We appreciate your business.
4 out of 5
by dawn

Great hotel for reasonable price

Posted Feb 14, 2017 on Hotels
Very spacious, nice view, friendly staff. Definitely going back
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Thank you for staying with us. We are looking forward to serving you soon.
4 out of 5
by Charmaine

Like coming home

Posted Feb 14, 2017 on Hotels
Be sure you know at which property you plan to stay. The one behind Papadeaux is nicer than the one west of it. We mistakenly went to the west property first, and was relieved to be reserved at the other one. We liked the property very much, even with the construction happening while we stayed there. It was set off the freeway, convenient to get to but not too noisy from the freeway. It was a 2 story "condo" like accommodation, which my daughter loved, since she had the loft bedroom all to herself. There was a little bit of difficulty with the wi-fi; so hopefully when you stay it will be fixed. The remodeled units should be gorgeous. Ours wasn't the newest, but very, very nice and comfy.
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for staying with us and honoring us with an exceptional feedback on our hotel. We hope to see you again soon. Have a great day!