Ratings based on 659 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by Gerardo

Two night stay....

Posted May 9, 2016 on Hotels
This was our third stay in this hotel. Unfortunately it has declined since we last stayed. Don't get me wrong the hotel itself is beautiful l in a great neighborhood. A bit of drive to the center of Austin but the area has great shopping and restaurants galore. The room was what really bothered us this time around....We paid extra for the Executive Suite....it was really hot in the room...we complained to the front desk and they kept telling us it was working...however we were dying of heat during both of our nights. We had two queens and a sleeper sofa. Four of us were staying...we had to keep calling the front desk because they would never leave enough towels, toiletries, toilet paper or tissue paper.. I had to call every time to ask them even after they had cleaned my room...that they did not leave a shampoo or enough towels...the front desk was nice that they paid our morning coffee one morning for the inconvenience of the heat in the room. Overall I think the hotel is beautiful, people are friendly but they need to work a bit harder in stocking the rooms properly and changing their ac units to better cool off..or adding fans.
1 out of 5
by A verified traveler

Bad customer service

Posted May 2, 2016 on Hotels
Very disappointed - I confirmed my reservation with this hotel on the date of arrival, but when I arrived I was told a room was not available and gave me excuse about water damage. Never got a phone call from them.
4 out of 5
by A verified traveler

Posted Apr 25, 2016
Was a good hotel. Only issue is that with it being an atrium style hotel there was a large convention during my stay and the noise was extremely loud throughout the night.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 6, 2016 on Hotels
5 out of 5
by Camille D

This traveler left a rating score only Posted Apr 5, 2016 on Hotels
5 out of 5
by Gregory

This traveler left a rating score only Posted Apr 3, 2016 on Hotels
5 out of 5
by Jana

This traveler left a rating score only Posted Mar 29, 2016 on Hotels
4 out of 5
by Alexander

This traveler left a rating score only Posted Mar 26, 2016 on Hotels
5 out of 5
by Irene from dallas tx

Posted Mar 26, 2016 on Hotels
The hotel was very nice, customer service excellent, the room very comfortable I will stay there again the next time I am in Austin.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 22, 2016 on Hotels