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Reviews of Renaissance Austin Hotel

4 out of 5
Renaissance Austin Hotel
9721 Arboretum Blvd, Austin, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 621 out of 1001 reviews" "
Rating 8 - Good. 217 out of 1001 reviews" "
Rating 6 - Okay. 84 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 38 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 15, 2024
Ashley, we are thrilled to see that you had a great stay at Renaissance Austin Hotel. We hope to have the pleasure of welcoming you again on your next trip to Austin. Thank you for choosing and rating us, we appreciate your feedback.

8/10 Good

Katrice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Katrice, it's wonderful to see you had a great experience at the Renaissance Austin Hotel. We appreciate your rating and hope to welcome you back in the future for an even more exceptional experience.

8/10 Good

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 21, 2024
Kristie, we're glad to see that you had a satisfying stay with us at Renaissance Austin Hotel. We appreciate the rating and look forward to making your future visits even more delightful.

10/10 Excellent

Michelle, Friendswood

Liked: Cleanliness, staff & service, property conditions & facilities
It is absolutely gorgeous.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 14, 2024
Michelle, we appreciate your wonderful feedback. It's a delight to hear you found the Renaissance Austin Hotel absolutely breathtaking. We hope to have the opportunity to welcome you back soon for another unforgettable experience.

8/10 Good

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Duhamel

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Duhamel, thank you for your excellent rating of the Renaissance Austin Hotel. We truly appreciate your feedback and are delighted to hear you enjoyed your stay. Our team members look forward to welcoming you back to our hotel in the future.

8/10 Good

Helena, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

ELIZABETH

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Tom

Business traveler
Liked: Cleanliness, staff & service
Great location and service
Stayed 1 night in Jan 2024

10/10 Excellent

Brittany

Stayed 1 night in Jan 2024
Response from Customer Service on Mar 21, 2024
Brittany, it's wonderful to hear that you had an exceptional stay at Renaissance Austin Hotel. We are thrilled that your experience simply left you speechless. We eagerly anticipate your next visit. Thank you for choosing us, we're excited to continue exceeding your expectations.

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 3 nights in Dec 2023

10/10 Excellent

Jacquelin

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable.
Stayed 2 nights in Dec 2023

2/10 Terrible

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Janis at front desk was very helpful and courteous Made me feel welcome. .
Stayed 1 night in Dec 2023

10/10 Excellent

Rodney

Stayed 1 night in Dec 2023

10/10 Excellent

Randy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

peggy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful holiday decorations, very friendly checkin.. clean rooms and comfortable bed.
Stayed 1 night in Dec 2023

8/10 Good

Sue

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great.
Stayed 1 night in Dec 2023

10/10 Excellent

Krystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest hotels we have ever stayed at. We would stay again!!
Stayed 2 nights in Dec 2023

2/10 Terrible

Igor, Austin

Disliked: Cleanliness, staff & service, property conditions & facilities
Significant Staffing Shortage Marred My Stay. During my recent stay at Renaissance Austin Hotel , I encountered a concerning issue that significantly impacted my experience: a severe shortage of staff. This was particularly evident in the handling of guest luggage. Regardless of a guest's physical condition, even if one is handicapped, there is absolutely no assistance available for transporting luggage to the rooms. This lack of basic service is not just inconvenient but can be a significant challenge for those who are not able to manage heavy luggage on their own. The absence of support in this basic aspect of hospitality was both surprising and disappointing. It's a fundamental expectation that a hotel will provide necessary aid, especially in managing luggage, to ensure a comfortable and accessible experience for all guests. Unfortunately, this was not the case during my visit. It's important to note that this was my first encounter with such an issue at Renaissance Austin Hotel. However, the experience was far from satisfactory and left a lasting negative impression. I hope the hotel management takes this feedback seriously and addresses the staffing issues to improve the experience for future guests.
Stayed 4 nights in Dec 2023

10/10 Excellent

Louis, Nyack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, the room was clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Homer, Pflugerville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Christmas decorations were really nice, the hotel is beautiful.
Stayed 1 night in Nov 2023

10/10 Excellent

jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish internet was included
Stayed 1 night in Nov 2023

10/10 Excellent

Ayannia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and worth it
Stayed 1 night in Nov 2023

8/10 Good

Ana

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Marcela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Awesome
Great stay again for the second time here!
Stayed 3 nights in Nov 2023

10/10 Excellent

Jamie

Friendly staff and nice outdoor seating
Stayed 1 night in Oct 2023

6/10 Okay

Thresa

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Ricardo

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Can’t rely on the booking to be right
I Prepaid and reserved a suite with two beds as it was to accommodate me and my son. We checked in , the front desk guy didn’t mention anything so it wasn’t until we got to the room that we discovered there was only one bed. We came a long way and also have to drive a long way back to Oklahoma so we needed the accommodations to be as planned. My son had a rough night sleeping on the sofa bed provided. I’m relying on him for part of the long drive back home and now it’ll be more of a challenge to get back safely without the proper rest. Considering we paid so much for this room the least we could expect is the basic accommodations purchased. I intend to do a chargeback and look to get a reasonable credit for this issue
Stayed 1 night in Oct 2023

2/10 Terrible

Larry

Liked: Cleanliness
I paid for parking at the front desk. However when I got to my card there was a card that wanted to go online & pay for parking again.
Stayed 1 night in Oct 2023

6/10 Okay

Megan

Traveled with family
Liked: Cleanliness, room comfort
Just okay
I found Renaissance Austin to be just okay. I was expecting a luxury hotel but it was pretty run down. There were no robes offered, and the furniture and some walls etc were peeling or cracked. We got room service breakfast which just came delivered in a bag, not on a plate or tray. The restaurant downstairs is overpriced and the food is not great. The outdoor pool is nice but small. The indoor pool was okay but sort of dirty and looked like it needed an update. Also they charge you not only for parking ($20 per night), which I expected, they charge you for access to WiFi! ($15 a day). What are we, in the year 2001? That’s ridiculous. I liked the grounds, they were green and pretty, with some nice sitting areas. The beds were comfortable and the room was clean. So it was fine, just don’t expect luxury and know that they will nickel and dime you.
Stayed 1 night in Oct 2023

8/10 Good

ronald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Modesto

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Kiersten

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff all over property!!! Great service from room to checkout!! Nice views. Good options for meals, shopping, fun. Quiet rooms. Liked how front desk put us not right next to others on floor, even though they could have. Been here 3x. Will be back.
Stayed 2 nights in Sep 2023

10/10 Excellent

J Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

2/10 Terrible

Steven

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2023

4/10 Poor

Robert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed here a couple dozen times over the years…current staff/management far from the excellent service of the past. Desk staff was curt and rude at check-in. Reserved a premium room and was put into an unclean room with broken lamps and non functioning tv remote. Had to call front desk twice to get simple issues resolved.
Stayed 1 night in Sep 2023

8/10 Good

David

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great, we just had to stay for a night. I highly recommend
Stayed 1 night in Sep 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Property was well kept up, the pool was very nice, and the service was very good
Stayed 2 nights in Sep 2023

10/10 Excellent

Kevin, fort Worth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice hotel with great food.
Stayed 1 night in Aug 2023

2/10 Terrible

ronald

Traveled with group
Suiteless in Austin
At check in, I was told that I had a standard king bedroom. I was traveling with a same sex friend and we never reserve a king room. We always try to reserve some type of suite. In fact, on this occasion, we had reserved an executive suite. This accommodation was confirmed by Hotels.com and by the hotel. This reservation was made on 7/19. Not only did we not get the room we reserved. we did not get a credit for the difference in the price of the room. We were only given Bonvoy points. We are not happy and wonder about our reservation of the same type of room on 9/16.
Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

4/10 Poor

Steven

Business traveler
Liked: Cleanliness, staff & service
My room faced the atria which was often noisy with music, laughing, shouting, etc. Walls are not very soundproofed. Room and bathroom are slightly run-down for a 4-star hotel. Unexpected $20/night parking fee, not administered by the hotel.
Stayed 4 nights in Aug 2023

6/10 Okay

Jimmy

Liked: Amenities
The room assigned was not quiet even though I requested one when check in.
Stayed 1 night in Aug 2023

10/10 Excellent

Kandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Jul 2023