Ratings based on 84 Verified Reviews

4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by Cody

Breakfast bad, everything else decent.

Posted Mar 22, 2017 on Hotels
Overall it was clean, which is a big thing for me. Breakfast was less than adequate. Unless you want some tofu looking stuff with scrambled eggs. Chicken and turkey sausage links or patties are not my thing. Nor is a vegetable medley or noddles and soy. At least not for breakfast. Also, had a Ramen noodle smell throughout hallways all day. So if cleanliness is on your must have list then this place is good. But I like my breakfast and this disappointed me.
4 out of 5

Posted Mar 14, 2017 on Hotels
Comment from Hotel Management
Mar 16, 2017
Thank you for taking the time to share your review regarding your recent stay. We look forward to having the opportunity to serve you again and give you a five star experience.
5 out of 5
for Everyone
by A verified traveler from WV

Nice hotel close to many activities Austin.

Posted Mar 8, 2017 on CheapTickets
Great staff and daily activities held for visitors.
5 out of 5
by Dewitt from Kemah

Great Stay

Posted Feb 27, 2017 on Hotels
Everything was wonderful, the hotel, the room, the staff.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Dewitt, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We welcome you back to visit us again.
3 out of 5
by Chris

This traveler left a rating score only Posted Jan 2, 2017 on Hotels
4 out of 5
for Everyone
by A verified traveler from Houston, TX

Good hotel

Posted Sep 8, 2016
The staff were very kind and efficient when getting us checked in. The breakfast in the morning had a good variety. I appreciated having a fridge and kitchen area so we could prepare our own food. Having the BBQ to cook on was a nice amenity!
Comment from Hotel Management
Sep 14, 2016 by Melissa A., Hotel Management
Thank you for taking the time to write such a wonderful review about your stay. I am so delighted to hear that we were able to maximize your stay while making us your home away from home. We are glad your room, kitchen and the rest of our amenities where to your liking and met your needs. Our team will be excited they also made your stay comfortable and enjoyable as well. We hope you visit us again soon if your travels ever bring you back to the Austin Area.
4 out of 5
by David from New Jersey

Pool should be better maintained

Posted Aug 1, 2016 on Hotels
With the temperature of 100° every day, the pool was in a society, especially after dinner until midnight. The only problem was, there was no effort to keep the pool clean, and there was lots of debris and material floating around the bottom of the pool. Not very pleasant.
Comment from Hotel Management
Aug 9, 2016 by General Manager, Hotel Management
Dear David, Thank you for taking the time to provide us with feedback regarding your stay, I do apologize that our pool experience did not meet your expectations … our pool has become very popular with our guests in these summer months, which is causing for the extra debris and other items in our pool. I will insure to share your feedback to our team to insure, that even with a high volume of guest usage. We must insure our pool area is always clean and presentable.. Please rest assured that our highest priority is to exceed our guest's expectations. Once again thank you for your feedback, and we hope to see you again if you are ever in the Austin area, Kind Regards, Melisa Avalos General Manager
3 out of 5
by Rosna from Houston

Austin Roadtrip

Posted Apr 12, 2016 on Hotels
We stayed there because my son goes to UT and we went to visit him. I had to chose this hotel at the last minute. I would grade as average. There was not exhaust fan in bathroom. We chose a big room so 3 people can stay, however, sofa bed was dirty so were bedsheets and comforter. We needed extra pillows, used in room phone but nobody answered , tried multiple times still no answer...so we had to go down just to get pillows. Lastly, our check out time was at noon. There was some sports going on so my husband and son requested if we can stay till 12:30 so they could see end of the game but front office said "no" the latest we could stay is 12:15. I have been to so many hotels they will allow 1 hour late check out easily. Anyways, we are not going to stay here again!
Comment from Hotel Management
Jun 15, 2016
Austin Roadtrip, Thank you for your taking the time to send us a review of your recent stay with us here at the Residence Inn. I sincerely apologize your stay was not to your standards as well to ours, as we strive to have the highest of standards and customer service in all of our areas throughout the our property. I have spoken with each department in regards to each of your comments that affected your stay. To insure we take the proper steps immediately to correct each of these issues. We value you as a guest and appreciate your feed back weather it be a great on or not so great. And hope if you are ever in the North Austin area, you reconsider and give us the opportunity to provide you with the superior service that we take pride in providing and are known for. Once again Thank you for your feedback it is greatly appreciated. Kind Regards, Melissa Avalos General Manager Residence Inn North Austin TX
5 out of 5
for Families
by A verified traveler from Houston

Certainly will stay again

Posted Mar 10, 2016
Pros: Everything
Cons: no
Overall the stay was good - esply to stay with kids . Wish it had an indoor pool. Nevertheless the staff at the front desk are amazing. We left our laptop while checking out the hotel. We realized it only after we reached our destination. When called the Hotel, the staff confirmed they have it safely stored for us to pick it up. Whew what a relief !!!
Comment from Hotel Management
Sep 14, 2016 by Melissa Avalos, Hotel Management
Thank you for your review! And am extremely delighted to hear my team did such a great job to insure you had a delightful stay. Every process put in place is aimed at providing you with an unforgettable hotel experience and it was our pleasure being your you`re home away from home. Please know that if you choose to stay with us in the future, our sister property next door has an indoor pool you can utilize anytime they are open. Kind Regards,.
5 out of 5
for Everyone
by A verified traveler

Nice staff, clean and conveniently located.

Posted Nov 4, 2015
Pros: Same as above
Cons: All was good
Location: Easy access downtown, really anywhere in Austin.
Staff was great, rooms clean and easy access anywhere you need to go.