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Reviews of Residence Inn by Marriott Austin Round Rock/Dell Way

3 out of 5
Residence Inn by Marriott Austin Round Rock/Dell Way
2505 S Interstate Highway 35, Round Rock, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 179 out of 361 reviews" "
Rating 8 - Good. 104 out of 361 reviews" "
Rating 6 - Okay. 33 out of 361 reviews" "
Rating 4 - Poor. 23 out of 361 reviews" "
Rating 2 - Terrible. 22 out of 361 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Mar 6, 2024
Thank you for choosing to stay at the Residence Inn Austin Round Rock and providing your honest feedback on the Guest Satisfaction Survey.

10/10 Excellent

Jose, Bellville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great but they need to replace vanity area sink as it was cracked and could leak water if it were filled.
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
We will get it replaced right away. Thank you for letting us know and for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

4/10 Poor

Katrina

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to speak loudly and say “hello!” over and over to get anyone at the front desk, so check-in and check-out took too long. Room and hotel itself were pretty dark, and the room had a strange smell. Only one extra door latch on entry door, and it had an adjoining room door that I couldn’t lock from my side. Amenities were bare: one tiny bar of soap, and shampoo/conditioner attached to the wall. TV was difficult to use (long lag times, no menu, basic cable channels with no way to stream or cast from phone). Breakfast included runny, watery eggs, soft/limp bacon, and tater tots that tasted strange. All in all, I’ve stayed at cheaper hotels that were a hundred times better over the last 6 months. I expected at least equal quality/service at this one because they charged more
Stayed 1 night in Jan 2024
Response from GM on Jan 24, 2024
Thank you for choosing to stay at the Residence Inn Austin Round Rock and providing your honest feedback on the Guest Satisfaction Survey. Marriott has switched to a large body wash mounted on the shower wall that reads body wash along with the shampoo and conditioner to reduce our carbon footprint and waste. The small bar of soap kept in the vanity is and reads as face wash only. I sincerely apologize for not communicating these changes effectively and will work to improve on this for future guests.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large rooms; good breakfast; great for families.
Stayed 1 night in Nov 2023
Response from GM on Nov 24, 2023
Thank you so much for the kind words. I have shared your feedback with the team. We truly appreciate having you with us and hope to see you againsoon!

10/10 Excellent

Guy

Stayed 1 night in Nov 2023
Response from GM on Jan 7, 2024
Thank you for staying at the Residence Inn Austin Round Rock and we hope you choose to create more memories with us whenever your travels bring you back to Round Rock.

10/10 Excellent

Christina

Stayed 2 nights in Sep 2023
Response from GM on Oct 31, 2023
We are delighted to have been your chosen hotel during your recent stay in Round Rock. It wastruly a pleasure to serve you.

6/10 Okay

Lorna

Liked: Staff & service
There’s a peculiar smell
Stayed 1 night in Sep 2023
Response from GM on Oct 26, 2023
Thank you for choosing to stay at the Residence Inn Austin Round Rock and providing your honest feedback on the Guest Satisfaction Survey.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from GM on Jul 31, 2023
We are delighted to have been your chosen hotel during your recent stay in Round Rock. It wastruly a pleasure to serve you.

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on Jul 31, 2023
Thank you for staying at the Residence Inn Austin Round Rock and we hope you choose to create more memories with us whenever your travels bring you back to Round Rock.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023
Response from GM on Jul 31, 2023
Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was excellent. Thank you!
Stayed 1 night in Jun 2023
Response from GM on Jun 28, 2023
Thank you for staying at the Residence Inn Austin Round Rock and we hope you choose to create more memories with us whenever your travels bring you back to Round Rock.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from GM on Jun 5, 2023
Thank you for staying at the Residence Inn Austin Round Rock and we hope you choose to create more memories with us whenever your travels bring you back to Round Rock.

8/10 Good

Balaji

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got what was paid for
It was a good experience, except for some constructive suggestions with respect to improving the visibility by providing LED light that remove the yellow ambience in the room that give it a drab look and the need to update some of the kitchen stuff such as a scrubber for the vessels and a functioning ice maker in the refrigerator.
Stayed 3 nights in May 2023
Response from GM on Jun 5, 2023
Thank you for your kind feedback. We are delighted you enjoyed your stay with us. We have shared your feedback regarding the lighting with the hotel leadership team. Again, thank you and we hope to see you again when your travels bring you back to Round Rock!

10/10 Excellent

Elisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in May 2023
Response from GM on May 31, 2023
We appreciate your business and value your honest feedback. Your comments have been shared withthe hotel team as a critical way of understanding how we can continue to deliver exceptional serviceto guests like you.

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Front desk was always helpful. Breakfast was full of variety. Accommodations were dated, dirty and in need of updating. I will not choose this hotel again.
Stayed 1 night in Apr 2023
Response from GM on Apr 19, 2023
Thank you for choosing to stay at the Residence Inn Austin Round Rock and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team.

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, will stay here again
Stayed 7 nights in Mar 2023
Response from GM on Mar 23, 2023
Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Residence Inn Austin Round Rock and we hope you choose to create more memories here!

10/10 Excellent

tree

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet nice hotel.
Stayed 8 nights in Mar 2023
Response from General Manager on Mar 20, 2023
Thank you for staying at the Residence Inn Austin Round Rock and we hope you choose to create more memories with us whenever your travels bring you back to Round Rock.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2023
Response from General Manager on Mar 20, 2023
We appreciate your business and value your honest feedback. Your comments have been shared withthe hotel team as a critical way of understanding how we can continue to deliver exceptional serviceto guests like you.

6/10 Okay

James

Traveled with family
Liked: Staff & service
Average
It was ok. First room smelled like smoke the moved me to a 2 besroom suite which was cool. It was dated. Wallpaper peeling off and shower didnt work. Overall it was ok. Nothing great and likely wouldnt be my firdt choice next time
Stayed 1 night in Nov 2022

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022
Response from GM on Sep 30, 2022
Thank you for taking the time to share your recent experience at the Residence Inn Austin Round Rock with us.

2/10 Terrible

Justin

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is nasty and very outdated. The room had peeling furniture and smelled AWFUL!
Stayed 2 nights in Sep 2022
Response from GM on Sep 30, 2022
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.

2/10 Terrible

Donald A.

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprise charges of $287. Run to the next hotel.
Stayed 1 night in Aug 2022
Response from G.M. on Sep 21, 2022
Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. Please feel free to reach out so that I may research and address your issue.

4/10 Poor

Angela

Disliked: Cleanliness, property conditions & facilities
This is the first time I’ve been let down by a residence inn by Marriott. I had recently stayed at another one and was not charged for my ESA. Our deadbolt didn’t even lock and I found blood stain on sheets.
Stayed 2 nights in Aug 2022

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
Good safe,comfortable,clean modern room
Stayed 1 night in Aug 2022

6/10 Okay

Marcus

Traveled with family
Liked: Cleanliness, staff & service
Did not like the breakfast options
Stayed 6 nights in Jul 2022
Response from GM on Aug 16, 2022
We appreciate your business and value your honest feedback.

2/10 Terrible

Ryszard

Traveled with family and small children, Business traveler, Traveled with pets, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
DO NOT STAY HERE. Vehicle break ins happen all the time here. I was there for a 2 week period, my vehicle was broken into along with several others. This is an ongoing problem which management knows about but refuses to address the issue. Another person who had their vehicle broken into and has been there for a few months due to work said it was like the 4th time since he was there. He has caught the girl working the night shift sound asleep on the couch many times when he goes out in the morning. Breakfast is mediocre at best, rooms are very dated. 1 working washing machine (2 others are broken and from what I hear have been broken for months and management refuses to fix them). They also refused to honor a military discount even though they informed me they applied it to the room. They also didn’t mention to anyone that the place was going to be under construction for a week while we were there. The whole roof was being replaced and all you heard was mail guns shooting and shingles being thrown off the roof. Makes it very annoying when your spouse is trying to work out of the hotel room and your dogs are barking non stop. Additionally, deceptive practices as it is advertised $100 pet fee per accommodation per stay (which means per room for length of stay). We had 2 small dogs and they ended up charging us $230. Place is a joke, save yourself a headache and basically go anywhere else. I will be filing a complaint with the BBB and Marriott about this place.
Stayed 17 nights in Jul 2022

2/10 Terrible

yadimar, Richmond

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2022

8/10 Good

Javier

Traveled with family
Liked: Cleanliness, staff & service
It was nice to have a full size fridge. The hotel could use a remodel, but it was bad.
Stayed 3 nights in Jun 2022
Response from GM on Jul 27, 2022
Thank you for choosing to stay with us and for your kind feedback.

10/10 Excellent

Audrey Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 5 nights in Mar 2022
Response from Hotel Staff on Mar 24, 2022
Thank you for staying at the Residence Inn Austin Round Rock and we hope you choose to create more memories with us whenever your travels bring you back to Round Rock.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff in Round rock Texas
Stayed 3 nights in Mar 2022
Response from Hotel Staff on Mar 24, 2022
Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

8/10 Good

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed overnight, the stay was pleasant.
Stayed 1 night in Jan 2022

6/10 Okay

Linda

Stayed 5 nights in Dec 2021

10/10 Excellent

Stan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crossing my fingers, but have always enjoyed Residence Inn with family and pet.
Stayed 5 nights in Dec 2021

8/10 Good

Renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2021
Response from GM on Dec 9, 2021
Thank you for staying at the Residence Inn Austin Round Rock and we hope you choose to create more memories here whenever your travels bring you back to Round Rock.

8/10 Good

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a good place near Austin
Absolutely fine stay, no frills, just clean and comfortable.
Stayed 1 night in Oct 2021
Response from General Manager on Nov 1, 2021
We are delighted to have been your chosen hotel during your recent stay in Round Rock. It was truly a pleasure to serve you.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from General Manager on Nov 1, 2021
Thank you for staying at the Residence Inn Austin Round Rock and we hope you choose to create more memories with us whenever your travels bring you back to Round Rock.

4/10 Poor

Carlos

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2021
Response from General Manager on Nov 1, 2021
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to improve the quality and comfort.

8/10 Good

Sonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and Helpful
The hotel was helpful and very responsive to our needs checking in. The drainage at the site could be improved, but we only noticed it because of a very heavy rainfall which is unusual in Round Rock, TX.
Stayed 2 nights in Sep 2021
Response from General Manager on Nov 1, 2021
Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

4/10 Poor

Danny

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room smelled like cigarette smoke- in fact there was still a fan left in our room that was being used to try and get the smell out of the room- a staff person came to get the equipment, but just used a master key to open the door with out even knocking- even though he knew we had just checked into the room.
Stayed 1 night in Sep 2021
Response from General Manager on Nov 1, 2021
Thank you for choosing to stay at the Residence Inn Austin Round Rock and providing your honest feedback on the Guest Satisfaction Survey.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2021
Response from Hotel Staff on Sep 16, 2021
We are delighted to have been your chosen hotel during your recent stay in Round Rock. It was truly a pleasure to serve you.

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I paid $356 for one night and got a room with torn and stained carpet.
Stayed 1 night in Jul 2021
Response from Hotel Staff on Sep 16, 2021
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team

10/10 Excellent

Verified traveler

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The suite was way more than I imagined. My kids loved it. We really enjoyed eating breakfast together as a family as well. Was a great place for my husband, myself, & our boys to stay while we waited on our house to be ready. Would recommend & stay again.
Stayed 5 nights in Jun 2021
Response from General Manager on Jul 9, 2021
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Residence Inn Austin Round Rock.

10/10 Excellent

Shelly

Stayed 2 nights in Jul 2021
Response from General Manager on Jul 9, 2021
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
The back yard was not clean (rude dog owners) , overgrown grass. Coffee was NOT hot at breakfast, lukewarm. Room was clean.
Stayed 1 night in Jun 2021
Response from General Manager on Jun 30, 2021
Thank you for choosing to stay at the Residence Inn Austin Round Rock and providing your honest feedback. We have addressed and resolved these issues.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Horrible and I didn’t even stay more than 10 minutes and they still ran my card for 650$. Door was busted and windows were all scratched up and screens outside windows, me and family did not feet safe. Not something I expected from a Marriott property.
Stayed 2 nights in Jun 2021
Response from General Manager on Jun 30, 2021
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team.

4/10 Poor

Krista

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Smells like a nursing home and they double charge.
Stayed 2 nights in Jun 2021
Response from General Manager on Jun 30, 2021
Thank you for taking the time to share your recent experience at the Residence Inn Austin Round Rock with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience.

8/10 Good

Kathryn

Traveled with family
Liked: Staff & service, room comfort
Great staff
Stayed 2 nights in Jun 2021
Response from General Manager on Jun 30, 2021
We are delighted to have been your chosen hotel during your recent stay in Round Rock. It was truly a pleasure to serve you.

4/10 Poor

Joe

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2021
Response from General Manager on Jun 30, 2021
Thank you for taking the time to share your recent experience at the Residence Inn Austin Round Rock with us.

10/10 Excellent

Jennifer

Stayed 4 nights in May 2021
Response from General Manager on Jun 30, 2021
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.