Ratings based on 2,087 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Sheraton Downtown Austin

Posted Aug 23, 2015
I think it is too expensive for what you get, rooms are small, old, and it is not as close to the tourist areas as they make it sound.
4 out of 5
Recommended
for Families
by A verified traveler from Chicago, Il.

Austin stay

Posted Aug 17, 2015
Pros: Location,
Cons: They could staff the club floor on week-ends
Location: Capital down the street, Texas U done the street and 6th St. down the street
Hotel staff was excellent, rooms were comfortable, good location.
5 out of 5
Recommended
for Everyone
by A verified traveler from Deer Park, TX

Great hotel near the Capitol and downtown Austin

Posted Aug 16, 2015
Pros: Cleanliness and friendliness.
Cons: The room temperature was not as cool at night and the toilet had a small leak on the floor.
Location: This hotel is located near the Capitol, great little shopping places, unique eating places, and was easy to get to and from.
This Sheraton Hilton made my visit to Austin. Excellent everything from service, room, valet parking, location, etc.
3 out of 5
by A verified traveler

Hotel in the middle of nowhere, by a highway.

Posted Aug 15, 2015
Pros: The beds were comfortable.
Cons: Quality and cost of food.
Location: ?
We were there without a car in 105 degree weather. In the evenings it would have been nice to eat at the hotel. The food at the hotel was some of the worst I've ever had at a hotel and grossly overpriced.
Comment from EPC
Aug 17, 2015 by SAUGuestRelations, EPC
Thank you for your comments. We are sincerely sorry that our Landmark Restaurant did not meet your expectations. I will forward you comments to our Operations team and Kitchen. On the other hand, we are very happy that you found our Sheraton Sweet Sleeper comfortable. I hope you will stay with us again in the future. Warm Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Nice hotel, close to convention center.

Posted Aug 12, 2015
Pros: Front desk personnel very professional and accommodating
Cons: Look closer at prices in gift shop for little stuff, i.e., $3.50 per candy bar is rather high as well as $3.50 for two Pepto Bismol tablets!
Location: We were there to attend the RTX convention at the convention center, Hilton and Marriott, so the location was perfect. We didn't wander any further.
Got in a few minutes after three after seven long hours of driving; our room was not clean, but were offered an upgrade with a foldaway cot, which was more than comfortable for myself and two granddaughters.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Pleasure/ Biz

Posted Aug 12, 2015
Pros: Nice & clean, great staff.
Cons: keep doing what you're doing.
Location: 6th st
had an amazing time in Austin, Sheraton was a perfect stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

This "would" be the perfect hotel but....

Posted Aug 11, 2015
Pros: Location, nice bed, nice view of Capitol
Cons: See above....gift shop and coffee
Location: Nothing to say here
Simple things that add up to big annoyance: Gift/Sundry shop closes way too early. If you need Tylenol, Tampax, Fritos or whatever, you are out of luck after 8 pm. All they have are vending machines with Coke products. Coffee!! Why does their Starbucks stand close down at 10 AM? Just put a person there to make coffee for those of us who are late sleepers or want a coffee in the afternoon. Just dumb. Otherwise a nice hotel in a good location for a reasonable price.
Comment from Hotel Management
Aug 15, 2015 by SAUGuestRelations, Hotel Management
Kelly, Thank you so much for taking the time to review our hotel. I am so sorry that you found our hours to be inconvenient. We do provide complimentary Starbucks coffee in each room. I will make sure to forward your concerns to our Operations Team. I hope you will give us another chance in the future to provide you with a wonderful experience. Warm Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 11, 2015
Nice hotel near Frank Erwin and Capitol. Good beds and nice size room.
4 out of 5
by A verified traveler from Dallas

Convenient location

Posted Aug 11, 2015
Very disappointing, 3 o'clock check-in. Our room was not clean when we got there due to guest checking out late. Never did we get a call with a heads up there might be a wait. Our room wasn't ready until 7 oclock. They did comp our breakfast and parking. The room was extremely hot, not for sure if the ait conditioner was working.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 11, 2015
Pros: Location, five blocks for 6th Street
Cons: Connecting room door allowed for all the noise in that room to be heard in our room.
Location: Close to Frank Erwin Center for Concert
The location was great, we were able to walk to the Frank Erwin Center for a concert.