Ratings based on 658 Verified Reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Perfect location

Posted May 24, 2017
Great staff. Very friendly and fast service. Great location
Comment from Hotel Management
May 25, 2017 by General Manager, Hotel Management
Tyler, Thank you for staying with us and providing your feedback. We appreciate the great review. Positive feedback empowers us. Our staff takes great pride in what they do and I will share this great feedback with them. We are esteemed you had a pleasant stay. We hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, TX

Great stay over!

Posted May 14, 2017
Great room, great price. One night stay for 2 couples, shared the room and it provided enough privacy for all of us.
Comment from Hotel Management
May 15, 2017 by General Manager, Hotel Management
Jonathan, I am so glad to read that you enjoyed your stay at our property. We understand there are many options, and are thankful you chose our hotel. We strive to be the best quality hotel at a reasonable price that our customers love. We would love to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Good location

Posted Apr 16, 2017
Pros: Staff
Had an early arrival, red eye flight, the staff had a room and allowed us to check in at 7:30 am. Really saved us as our toddler was tired.
Comment from Hotel Management
Apr 18, 2017 by General Manager, Hotel Management
Aex, Thank you for your great review. We are glad that you enjoyed your stay and the location. We are proud of our staff for taking good care of you. We appreciate your business and look forward to your return.
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Room Size matters. Great concept and good BF.

Posted Mar 27, 2017
Pros: very clean rooms and great bed.
Cons: Little bit too loud AC. Could be better positioned in the closet. to vent the room better. Would change to porcelain plats and cups for the BF
Location: Location is a little off and difficult to access from City. Nothing is walking distance. Would offer free Happy hours Pizza slices to compensate
quick and very nice staff. hotel and rooms smelled good, fresh and clean, which is seldom in well priced hotels. Missing some common seating area and maybe some happy hour free soft drinks and maybe some slices mini snacks. before going to bed.
Comment from Hotel Management
Mar 28, 2017 by General Manager, Hotel Management
Henrik, Thank you for your feedback regarding your recent stay at SpringHill Suites Austin South. I thank you for this great review and am glad to read of your wonderful experience. Please come back and visit us soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 22, 2017
It was clean, staff was friendly. The pool was clean and wasn't over chlorinated.
Comment from Hotel Management
Mar 23, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your wonderful comments with us. We're so glad you enjoyed your stay and had such great things to say about everything and everyone. It was a pleasure having you as our guest and look forward to welcoming you back again soon.
5 out of 5
by edward

really good hotel

Posted Feb 9, 2017 on Hotels
this hotel customer services is the best
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Edward, Thank you for taking time to share such wonderful feedback from your recent stay. Service is the core of everything we do here and I thank you for taking the time to thank our staff for the level of service they provided you. I'm so glad to read you enjoyed your stay and welcome you back soon!
4 out of 5
by Merced

Posted Feb 6, 2017 on Hotels
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your review regarding your recent stay. We look forward to having the opportunity to serve you again and give you a five star experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from FW, Texas

10 minute drive to downtown Austin

Posted Feb 3, 2017
The hotel was nice and the staff was great. The only thing I did not like was that I paid for 3 people to stay in the room and the sofa bed did not have sheets on it. I had to make the bed! I called down to the front desk and she told me the sheets were in the closet. Seriously?
Comment from Hotel Management
Feb 8, 2017 by Lance Taylor, Hotel Management
Dear Valued Guest, Thank you for your feedback. I am disappointed to hear that we were not able to exceed your expectations, as that is always our goal. I have addressed your comments with my team and we are currently taking action on all shortcomings. Best, Lance
4 out of 5
by Linda J

Good value for the price

Posted Jan 18, 2017 on Hotels
The room was clean and quiet. It was a little crowded, but had everything you needed. The only drawback was that our room was at the very end of the hall on the top floor. Hot water had a hard time finding it! During the shower, the water never got past lukewarm and we never had to turn the cold water on. We were only staying 1 night so upon checkout I mentioned the water issue to the front desk. They apologized, said they would have it checked out. They did offer me 1 item from their market. Everything else about the stay was good. we would stay there again but not so far from the water heater.
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Linda, Thank you very much for staying with us, and for sharing the details of your stay. Our culture is to ensure that we exceed our guests expectations and truly personalize their visit. We are all very disappointed that we did not meet your expectations on this occasion. We hope to have the opportunity to welcome you again and make your future stays five stars!
3 out of 5
by Jane

Posted Jan 15, 2017 on Hotels
The room was very small. Smaller then what they advertise. Breakfast was good but wouldn't stay here again for the price.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for your feedback. I am disappointed to hear your stay was less than perfect and we fell short in areas. I will use your feedback to improve our service and facility. Best, Lance