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Reviews of Sonesta ES Suites Austin The Domain Area

3 out of 5
Sonesta ES Suites Austin The Domain Area
10201 Stonelake Blvd, Austin, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 576 out of 885 reviews" "
Rating 8 - Good. 208 out of 885 reviews" "
Rating 6 - Okay. 57 out of 885 reviews" "
Rating 4 - Poor. 26 out of 885 reviews" "
Rating 2 - Terrible. 18 out of 885 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Damien

Business traveler
Disliked: Cleanliness, staff & service
One of the worst experiences I have in a hotel, they have a very strange policy where they do cleaning only once every 7 nights, I sayed 6 so bad luck for me not even once. I asked if they could do a light cleaning and the only thing they did was to take of the trash. Speaking of I imagine much people don't ask them to do that since the hall is full of trash bags, and since they don't take them that often they can Stay long time. The breakfast is OK, but they only serve it till 8:30 so not the best time for everybody. I'm definitely not coming back for the same price you can go to the Holliday Inn and get a better experience.
Stayed 6 nights in Apr 2024

6/10 Okay

Tatyana

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The carpets are so old and dirty, definatly need updating.
Stayed 3 nights in Apr 2024
Response from Anthony Durham on Apr 22, 2024
Dear Tatyana,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and improve. We work hard to deliver an exceptional guest experience, and it's apparent that we fell short in this case. We are projected for a renovation starting this year. If you give us a chance to earn back your trust, we will provide you with the great hotel experience that so many of our guests have grown to love. Sincerely, Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

10/10 Excellent

MARISA

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating personnel!
Stayed 1 night in Apr 2024

10/10 Excellent

JUAN Jr, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very spacious. Breakfast was on point and the staff was friendly.
Stayed 4 nights in Apr 2024
Response from Anthony Durham on Apr 17, 2024
Dear Juan Jr.,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

2/10 Terrible

Irfan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Anthony Durham on Apr 16, 2024
Dear Irfan, Thank you for sharing your feedback regarding your experience with Sonesta ES Suites Austin, The Domain Area. Your comments are important to us as they allow us to serve you better.I deeply regret that we could not meet your expectations regarding your low satisfaction with Sonesta ES Suites Austin The Domain Area. Commentaries such as this help us understand your experience and how we can better serve you in the future. We appreciate you sharing your concerns and look forward to ensuring we can exceed your expectations in the future.Sincerely,Anthony Durham

6/10 Okay

Derrek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It blew my mind when they told me it’s a daily $5 parking fee and it will be taken from the $100 deposit they took from me. Ain’t no way, am I returning there. My whole stay was not relaxing because I kept thinking WHY! Why $5 and why $100. to include the toilet wasn’t working. I had to go across the Target to poop because I was afraid they will deduct a plunger fee or a maintenance call fee. The Staff treated us with kindness but the hidden fees they had to enforce was ridiculous.
Stayed 2 nights in Apr 2024
Response from Anthony Durham on Apr 15, 2024
Dear Derrek,Thank you for sharing your feedback regarding your experience with Sonesta ES Suites Austin, The Domain Area. I looked at your reservation, and you were not authorized for the 100 or charged for parking. Also, if you had informed us, we would have been more than happy to service the toilet during your stay. Of course, there would not be a service fee. I deeply regret that we could not meet your expectations regarding your low satisfaction with Sonesta ES Suites Austin The Domain Area. Commentaries such as this help us understand your experience and how we can better serve you in the future. We appreciate you sharing your concerns and look forward to ensuring we can exceed your expectations in the future.Sincerely,Anthony Durham

8/10 Good

Francine, Fountain Hills

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with the room, as we had a separate bedroom and kitchen/living area. The bed was very comfortable. The breakfast was well stocked and had lots of options. The only downside was the bathroom had no bathmat, only one hand towel, and no complementary lotion.
Stayed 2 nights in Apr 2024
Response from Anthony Durham on Apr 15, 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and improve. We work hard to deliver an exceptional guest experience, and it's apparent that we fell short in this case. We have those products at the front desk; however, the items should have already been in your room. If you give us a chance to earn back your trust, we will provide you with the great hotel experience that so many of our guests have grown to love. Sincerely, Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

8/10 Good

Tai

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Short drive from The Domain.
Stayed 1 night in Apr 2024
Response from Anthony Durham on Apr 14, 2024
Dear Tai,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

10/10 Excellent

George

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, felt right at home. Nothing I didn't like. The stop light was stuck on red, but this is the city's problem.
Stayed 2 nights in Apr 2024
Response from Anthony Durham on Apr 10, 2024
Dear George,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. They fixed it on Tuesday; sorry that occurred during your stay. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

8/10 Good

kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, kitchen equipment adequate, great breakfasts. My only complaint is they charge $5.00 a night to park there.
Stayed 2 nights in Apr 2024
Response from Anthony Durham on Apr 10, 2024
Dear Kathryn,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Your review and insights help us better our guest experience. Sincerely,Anthony Durham

10/10 Excellent

Nicholas

Stayed 3 nights in Mar 2024
Response from Anthony Durham on Apr 22, 2024
Dear Nicholas,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

10/10 Excellent

Carlota

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and complete with all the tools in the kitchen. The bathroom very clean. The staff very helpful and nice. Great experience.
Stayed 2 nights in Mar 2024
Response from Anthony Durham on Mar 13, 2024
Dear Carlota,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. I will ensure our front desk team is up to par and doing just that. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great breakfast, great outdoor area with fire pits and grill.
Stayed 3 nights in Mar 2024
Response from Anthony Durham on Mar 7, 2024
Dear David,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon.Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

10/10 Excellent

Yasmin, Sugar Land

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Covenient locations, excelente service
Stayed 2 nights in Feb 2024
Response from Anthony Durham on Feb 27, 2024
Dear Yasmin,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. I will ensure our front desk team is up to par and doing just that. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Anthony Durham on Feb 20, 2024
Dear Mark,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. I will ensure our front desk team is up to par and doing just that. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

6/10 Okay

Forrest

Business traveler
Liked: Cleanliness, staff & service
The room smelled like smoke. Just kind of dingy overall.
Stayed 3 nights in Jan 2024
Response from Anthony Durham on Feb 12, 2024
Dear Forrest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and improve. We work hard to deliver an exceptional guest experience, and it's apparent that we fell short in this case. We apologize for the room smelling like smoke. We are a non-smoking facility, and we take pride in that. If you give us a chance to earn back your trust, we will provide you with the great hotel experience that so many of our guests have grown to love. Sincerely, Anthony DurhamSonesta ES Suites at Domain Area

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great staff - Dated building
I think what stands out as a good part of my stay was the staff - very friendly, very courteous & helpful. The location is great! What stands out as very disappointing was the condition of the hotel, and how "thin" the walls are. I heard all kinds of noise from other guests every night, which made it very difficult to get sleep for work. Carpet, room areas and bathrooms are in dire need of a facelift!
Stayed 4 nights in Jan 2024
Response from Anthony Durham on Feb 12, 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and improve. We work hard to deliver an exceptional guest experience, and it's apparent that we fell short in this case. Renovation is projected later this year. If you give us a chance to earn back your trust, we will provide you with the great hotel experience that so many of our guests have grown to love. Sincerely, Anthony DurhamSonesta ES Suites at Domain Area

10/10 Excellent

SUBILO

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Response from Lhea V. on Jan 11, 2024
Hello Subillo,Thank you for your time to take a moment to write a review in our hotel.We're looking forward on seeing you again.

6/10 Okay

George

Traveled with family
Liked: Cleanliness, staff & service
Bad management decisions hurt the property
The hotel is fine. Probably somewhere in the middle of the renovation cycle, so it doesn't seem tired or new. Our room was clean and the breakfast was fine. A couple of very poor management practices are very disappointing and would prompt me to go elsewhere unless the price differential was high. First is the parking fee. We only found out about it when we got there. Five dollars per night is not bad, but this is a suburban hotel where *everyone* drives. So this is just a dishonest way to tack on a hidden fee to crank the price up. I hate doing business with people like this. Second is no ice machine. The "excuse" is that you have an icemaker in the fridge in your room, but this is totally useless the night you arrive. Ice machines are cheap, so this is just a sleazy way for management to pad their bottom line by a few bucks. Be aware of these things before choosing this property.
Stayed 3 nights in Dec 2023
Response from Anthony Durham on Dec 19, 2023
Dear George,Thank you for sharing your feedback regarding your experience with Sonesta ES Suites Austin, The Domain Area. Your comments are important to us as they allow us to serve you better.I deeply regret that we could not meet your expectations regarding your low satisfaction with Sonesta ES Suites Austin The Domain Area. Commentaries such as this help us understand your experience and how we can better serve you in the future. We appreciate you sharing your concerns and look forward to ensuring we can exceed your expectations in the future.Sincerely,Anthony Durham

8/10 Good

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Anthony Durham on Feb 20, 2024
Dear Kenneth,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. I will ensure our front desk team is up to par and doing just that. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent overall stay - great choice in Austin!!
We stayed at this property for four nights over Thanksgiving 2023. From the moment we arrived, very late in the evening after a long day of travel, our stay was excellent in every way! All staff that we encountered were friendly and helpful. Our one bedroom suite was perfect for the two of us. It was spacious, bed was extremely comfortable, and small kitchen located by the living area was great for warming up food and having a full size refrigerator was nice! The breakfast buffet provided ample choices for both hot and cold foods, as well as coffee, tea, juice, etc. Outside the back door from the dining area there was a large patio area which was relaxing, clean and beautiful ( pool below ). The only issue we had that was a negative was our bathtub drained very slowly, but I reported this to the front desk for maintenance to take care of, as we were leaving. Overall it was perfect choice for what we required and we will definitely be staying there again on our next trip to Austin! ( location was great as well )
Stayed 4 nights in Nov 2023
Response from Anthony Durham on Dec 6, 2023
Dear Susan,Thank you for the great review of our hotel! Thank you for your feedback. We couldn't ask for a better review.We are glad you enjoyed your stay and hope to see you again soon. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

10/10 Excellent

cc

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Separate bedrooms and kitchenette.
Stayed 2 nights in Nov 2023
Response from Anthony Durham on Dec 4, 2023
Dear CC,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Our policy is to verify the guests who come to the front desk and ask for a key. I will ensure our front desk team is up to par and doing just that. Your review and insights help us better our guest experience. Sincerely,Anthony Durham

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was ok
Stayed 1 night in Nov 2023
Response from Anthony Durham on Nov 21, 2023
Dear Guest,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Our policy is to verify the guests who come to the front desk and ask for a key. I will ensure our front desk team is up to par and doing just that. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamSonesta ES Suites at Domain Area

4/10 Poor

jack

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
This place is cheaper than other properties in the Domain area, but it's pretty dated and the rooms are tired. Service is extremely limited (no housekeeping, one person on the front desk that's all). Hallways smell of whatever's cooking in the kitchen and can be a bit noisy at night.
Stayed 3 nights in Nov 2023
Response from Anthony Durham on Nov 16, 2023
Jack,Thank you for sharing your feedback regarding your experience with Sonesta ES Suites Austin, The Domain Area. Your comments are important to us as they allow us to serve you better.I deeply regret that we could not meet your expectations regarding your low satisfaction with Sonesta ES Suites Austin The Domain Area. Commentaries such as this help us understand your experience and how we can better serve you in the future. We appreciate you sharing your concerns and look forward to ensuring we can exceed your expectations in the future.Sincerely,Anthony Durham

2/10 Terrible

Quinn

Business traveler
Liked: Staff & service
The door to the room stopped working and no one was able to open it. They put me in another room but all of my belongings were in the other room. I didn’t brush me teeth or change my clothes for 18 hours.
Stayed 2 nights in Nov 2023
Response from Anthony Durham on Nov 13, 2023
Dear Quinn,Thank you for sharing your feedback regarding your experience with Sonesta ES Suites Austin, The Domain Area. Your comments are important to us as they allow us to serve you better.I deeply regret that we could not meet your expectations regarding your low satisfaction with Sonesta ES Suites Austin The Domain Area. We tried to get the situation handled as quickly as possible. We provide the room to sleep in as we have toothbrushes and toothpaste at the front desk. I'm sorry that was given to you at the time we provided the room for you. This was an occurrence that didn't happen, and we apologize for the inconvenience this may have caused you. Commentaries such as this help us understand your experience and how we can better serve you in the future. We appreciate you sharing your concerns and are looking forward to making sure we can exceed your expectations in the future.Sincerely,Anthony Durham

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Anthony Durham on Nov 13, 2023
Dear Desiree, (with two ee's)Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Our policy is to verify the guests who come to the front desk and ask for a key. I will ensure our front desk team is up to par and doing just that. Your review and insights help us better our guest experience. Sincerely,Anthony Durham

10/10 Excellent

Nicholas Alan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was delicious and fitness room was well equipped
Stayed 4 nights in Nov 2023
Response from Lhea V. on Nov 11, 2023
Hello Nicholas Alan,Thank you for the review in our hotel. Looking forward on your next stay with us.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeding Expectations
Sonesta ES Suites exceeded expectations. The room was spotless, the breakfast delicious and the staff welcoming and friendly. I would stay at Sonesta EC Suites again. Great value for the money.
Stayed 1 night in Nov 2023
Response from Anthony Durham on Nov 9, 2023
Dear Robert,Thank you for the great review of our hotel! Thank you for your feedback. This is terrific news, and thank you for giving us an opportunity. We are glad you enjoyed your stay and hope to see you again soon. Our policy is to verify the guests who come to the front desk and ask for a key. I will ensure our front desk team is up to par and doing just that. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

8/10 Good

Olga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I do recommend this hotel.
The stay was great, the service was very good and the people were friendly. the breakfast not so good. Loved the peceful, wooded court yard and basket ball court for the kids.
Stayed 1 night in Nov 2023
Response from Anthony Durham on Nov 8, 2023
Dear Ogla,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Our policy is to verify the guests who come to the front desk and ask for a key. I will ensure our front desk team is up to par and doing just that. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

10/10 Excellent

Laquetta

Liked: Cleanliness, staff & service
The staff of this hotel is the best I’ve encountered at a hotel in this class. Hands down. Other than needing some TLC and updates, the place is great. Breakfast is exceptional, and the choices are nice. Location is very convenient, and the whole hotel is kept very clean. The rooms would be so much more comfortable with coffee in them, rather than just a coffee maker. Nothing is really walkable, but if you have a car, the location has a bunch of stuff very close.
Stayed 3 nights in Nov 2023
Response from Anthony Durham on Nov 6, 2023
Dear Laquetta,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Our policy is to verify the guests who come to the front desk and ask for a key. I will ensure our front desk team is up to par and doing just that. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

8/10 Good

Sigrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was good.
Stayed 3 nights in Oct 2023
Response from Anthony Durham on Nov 6, 2023
Dear Sigrid,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Our policy is to verify the guests who come to the front desk and ask for a key. I will ensure our front desk team is up to par and doing just that. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Anthony Durham on Nov 6, 2023
Dear Elizabeth,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Our policy is to verify the guests who come to the front desk and ask for a key. I will ensure our front desk team is up to par and doing just that. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

10/10 Excellent

Edmund

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a really nice place with friendly, helpful staff. The room was so big (2 rooms with 2 queen beds) that they let me cancel my second room, saving me a lot of money. The building is getting old, but is well-maintained. The breakfast only went from 6:30 - 8:30, but was comprehensive and delicious. In a really nice, safe area convenient to everything we needed. Good value for money.
Stayed 1 night in Nov 2023
Response from Anthony Durham on Nov 6, 2023
Dear Edmund,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Our policy is to verify the guests who come to the front desk and ask for a key. I will ensure our front desk team is up to par and doing just that. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

10/10 Excellent

Corey, Kirkland

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was extremely friendly and helpful. Very nice outdoor area for relaxing. Interior was a bit worn
Stayed 1 night in Oct 2023
Response from Anthony Durham on Nov 6, 2023
Dear Corey,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Our policy is to verify the guests who come to the front desk and ask for a key. I will ensure our front desk team is up to par and doing just that. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff!
Princess and others at the counter were very kind and accomodating.
Stayed 3 nights in Oct 2023
Response from Anthony Durham on Nov 6, 2023
Dear James,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Our policy is to verify the guests who come to the front desk and ask for a key. I will ensure our front desk team is up to par and doing just that. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

10/10 Excellent

Bret

Stayed 3 nights in Oct 2023
Response from Anthony Durham on Dec 4, 2023
Dear Bret,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Our policy is to verify the guests who come to the front desk and ask for a key. I will ensure our front desk team is up to par and doing just that. Your review and insights help us better our guest experience. Sincerely,Anthony Durham

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Anthony Durham on Oct 30, 2023
Dear Craig,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Our policy is to verify the guests who come to the front desk and ask for a key. I will ensure our front desk team is up to par and doing just that. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

10/10 Excellent

Sambit

Stayed 2 nights in Oct 2023
Response from Anthony Durham on Nov 14, 2023
Dear Sambit,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Our policy is to verify the guests who come to the front desk and ask for a key. I will ensure our front desk team is up to par and doing just that. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamSonesta ES Suites at Domain Area

6/10 Okay

Patrick J

Business traveler
Decent space staff was nice
Stayed 5 nights in Oct 2023
Response from Lhea V. on Oct 22, 2023
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect.

8/10 Good

Tom

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room was fine for our needs. We continually needed to ask for new room keys, either because we forgot them or (more often) the cards stopped working. When we asked for new keys the desk clerks never verified that we were booked into that room. This seems like a significant security problem - anyone could ask for a room key and steal from a guest. The room had a very heavy, fruity air freshener. It was highly offensive at first but was better when we opened windows.
Stayed 5 nights in Oct 2023
Response from Anthony Durham on Oct 18, 2023
Dear Tom,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Our policy is to verify the guests who come to the front desk and ask for a key. I will ensure our front desk team is up to par and doing just that. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

10/10 Excellent

Karla, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service and location was great!
Stayed 3 nights in Oct 2023
Response from Anthony Durham on Oct 28, 2023
Dear Karla,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Our policy is to verify the guests who come to the front desk and ask for a key. I will ensure our front desk team is up to par and doing just that. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Ok for the price
Breakfast was good and the staff were very friendly and accommodating. Our room had an odd smell and there were bugs. The hotel was very conveniently located for the purpose of our stay.
Stayed 2 nights in Sep 2023
Response from Anthony Durham on Oct 12, 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and improve. We work hard to deliver an exceptional guest experience, and it's apparent that we fell short in this case. If you give us a chance to earn back your trust, we will provide you with the great hotel experience that so many of our guests have grown to love. Sincerely, Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

8/10 Good

Andrea

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Anthony Durham on Oct 9, 2023
Dear Andrea,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and improve. We work hard to deliver an exceptional guest experience, and it's apparent that we fell short in this case. We will do our best to provide you with the great hotel experience that many of our guests have grown to love. We hope to see you back soon!Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Anthony Durham on Oct 9, 2023
Dear Daniel,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

10/10 Excellent

Jonathan R

Stayed 2 nights in Sep 2023
Response from Anthony Durham on Oct 9, 2023
Dear Jonathan,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

8/10 Good

Safishia

Liked: Staff & service, room comfort
Loved the location of the room! The only thing I can bring to attention is that the floor in the room needs to be shampooed, and the sofa needs to be replaced. Other than that, enjoyed our stay.
Stayed 2 nights in Sep 2023
Response from Anthony Durham on Sep 28, 2023
Safishia,Thank you for your review and thank your feedback. We are projected for renovation in early 2024; which will take care of the things in the hotels. We look forward to seeing you in the near future.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Sep 2023
Response from Anthony Durham on Sep 28, 2023
Thank you for your feedback!

10/10 Excellent

Michelle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best!!!
The stay was amazing and the staff was the best I've seen in a long time, Michael made sure that my check-in was easy and smooth and he had us laughing the whole time. The hotel room was clean and perfect. This is our forever hotel from this point on.
Stayed 2 nights in Sep 2023
Response from Anthony Durham on Sep 28, 2023
Michelle,Thank you for your review. We will be sure that Michael sees the accolades that you description in the review.Hope to see you soon

4/10 Poor

Nicolas, El Paso

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is totally out of sequence > Time - use - upkeep - update Totally out of sync
Stayed 3 nights in Sep 2023
Response from Anthony Durham on Sep 28, 2023
Nicholas,Regrettably, sorry to hear that about your experience. We do have a renovation projected for early 2024. Come back and see us soon.

8/10 Good

Sally

Liked: Property conditions & facilities, room comfort
Pretty good for our needs. AC was great. Very quie
Good place to be near my surgical procedure. I just wish they had an ice machine.
Stayed 3 nights in Sep 2023
Response from Anthony Durham on Sep 21, 2023
Dear Sally,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and improve. We work hard to deliver an exceptional guest experience, and it's apparent that we fell short in this case. We will do our best to provide you with the great hotel experience that many of our guests have grown to love. We hope to see you back soon!Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area