Wouldn't Fix Running Toilet
Posted Jul 14, 2016 on Hotels
My daughter and i were there for 2 nights to shop. Shen we first arrived the toilet was running so I immediately alerted front desk. It was a Sunday & they have no maintenance on Sundays so we had to live with it all night expecting it to be fixed on Monday. I even told the gal what needed to be done, having some experience in this matter. I reminded the front desk again Monday morning and they wrote it down. I came back that evening and it was not fixed but was worse, the sound was twice as loud as before and maintenance had gone for the evening. NEVER got fixed. Staff was super nice about it but obviously didn't care enough to fix it. Also when we first arrived the hall to our room smelled horrible. The front desk gal came up and it was taken care of immediately. There were also two dead plugs in the room, one right by the bed so couldn't read a book and charge phone at same time.
Comment from Hotel Management
Jul 19, 2016 by Arianna, Hotel Management
Thank you for investing the time to review your stay at our hotel. Please accept our apologies for the inconveniences you faced during your time with us. We always aim to wow our guests and we’re so disappointed that we missed that opportunity with you. Your concerns are important to us and please know, this issue will be addressed with our staff and used as an opportunity for retraining. Once more, thank you for reviewing our hotel. We hope to see you again in the future.