100% lack of compassion
Posted Jan 30, 2015
I work for a small non-profit agency. We had a call from a young woman in crisis who did not have a safe place to stay for the night. Since I've been a loyal Expedia customer, I hopped on this website to book her a hotel. It said no refunds, but I knew she needed the bed so I didn't figure it to be a problem. She was in a different city so I couldn't go check her in. I filled out a credit card authorization form & copied my credit card & driver's license, both front & back. I was about to fax it in when the staff told me that unless I showed up & physically handed them my photo ID, they would not let this girl check in. She had a birth certificate and social security card, but no photo ID. She was 7 1/2 months pregnant. I begged & pleaded with them & they stuck to their policy of no photo ID, no check-in. I explained multiple times that I couldn't physically get to that city but I was happily sending a copy of my ID. They still refused. After over an hour consisting of multiple phone calls, they agreed to refund my money, but I still haven't gotten it.