Outdoor pool

Reviews of The Westin Austin at The Domain

4 out of 5
The Westin Austin at The Domain
11301 Domain Drive, Austin, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 735 out of 1002 reviews" "
Rating 8 - Good. 169 out of 1002 reviews" "
Rating 6 - Okay. 42 out of 1002 reviews" "
Rating 4 - Poor. 31 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mariano Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Juan, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Everlene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place bright up the front area
Stayed 1 night in Mar 2024

6/10 Okay

Ian

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

8/10 Good

Sharda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like
Stayed 1 night in Mar 2024
Response from Jacklynn on Mar 10, 2024
Hi Sharda! Thank you so much for leaving a review of your stay with us. We would love to know what could have made your stay a perfect 5/5. Please feel free to reach out and speak to one of our managers about your stay with us!

10/10 Excellent

Maribel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff. Everything was marvelous.
Stayed 2 nights in Mar 2024
Response from Jacklynn on Mar 7, 2024
Hi Maribel! Thank you for taking time to leave a 5/5 review of your stay with us, we hope you choose to stay with us again the next time you are in the Austin area!

10/10 Excellent

Conner

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s within walking distance of everything from food, to bars you can hop, to malls, and more. It’s clean and incredibly stunning.
Stayed 1 night in Mar 2024
Response from Jacklynn on Mar 7, 2024
Hi Conner! Thank you so much for leaving such a wonderful review of your stay with us! We hope you stay with us again the next time you are in the Austin area!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jacklynn on Mar 7, 2024
Hi Denise! Thank you for taking time to leave a 5/5 review of your stay with us, we hope you choose to stay with us again the next time you are in the Austin area!

6/10 Okay

John

Liked: Cleanliness, staff & service
The pool and hot tub were not working and have not been since December. I decided to go there because of the Hot Tub and paid more than another property just to find out it is not working. Very disappointed
Stayed 2 nights in Feb 2024
Response from Jacklynn on Mar 7, 2024
Hi John! I wanted to first thank you for leaving feedback of your stay with us. We do apologize for the hot tub and pool not being open throughout your stay. We hope you give us another chance the next time you are in the Austin area so that we can make up for the lack of our amenities this time.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Jan 2024

10/10 Excellent

Brian, El Paso

Stayed 3 nights in Feb 2024

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and the staff are amazing
Stayed 2 nights in Feb 2024

10/10 Excellent

KENCY, Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and experience! The view and windows are amazing!
Stayed 1 night in Jan 2024

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A couple bad things were the thermostat did not work all night and it got too warm in the room. The sink did not drain properly and the shower wand did not work at all. I wish they offered two types of pillows. The ones they had were about two feet thick. Killer on my neck so did not use a pillow at all.
Stayed 1 night in Jan 2024

10/10 Excellent

Katee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jacklynn on Jan 26, 2024
Hi Katee! Thank you so much for leaving a review of your stay with us. We hope to see you the next time you are in Austin!

10/10 Excellent

Michael

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place would stay again.
Stayed 1 night in Jan 2024
Response from Jacklynn on Jan 17, 2024
Hi Michael! Thank you for taking time to leave a review of your stay with us. We hope to welcome you again the next time you are in Austin!

10/10 Excellent

Chris

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I did not end up going and instead have been in the hospital all day. My wife called and the lovely people there not only extended concern the gave us a refund. After my last stay down there and especially after this interaction I won’t stay anywhere else Last year my son and I stayed there and loved everything about the place. The saltwater pool was amazing.
Stayed 1 night in Jan 2024
Response from Jacklynn on Jan 15, 2024
Hi Chris! While we are sad that you weren't able to join us this time, we also want to thank you for leaving such a wonderful review. We sincerely hope you are feeling better, and we hope to welcome you again soon!

10/10 Excellent

Khoury, Lorena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had one mini hiccup. But the staff made it all better.
Stayed 1 night in Jan 2024
Response from Jacklynn on Jan 8, 2024
Hi Khoury! Thank you so much for taking time to leave a review of your stay. We are so glad they were able to assist quickly with the issue you faced while staying with us! We hope to see you again the next time you are in the Austin area!

10/10 Excellent

Jennifer

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in. Within the Domain area. There is a shuttle that can drop off to nearby stores at your request. Comfortable beds.
Stayed 1 night in Jan 2024
Response from Jacklynn on Jan 8, 2024
Hi Jennifer! Thank you so much for your 5/5 review! We hope you choose to stay with us the next time you are in Austin!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2024
Response from Jacklynn on Jan 8, 2024
Hi Daniel! Thank you so much for your 5/5 review! We hope you choose to stay with us the next time you are in Austin!

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jacklynn on Jan 8, 2024
Hi Marcia! Thank you so much for your 5/5 review! We hope you choose to stay with us the next time you are in Austin!

2/10 Terrible

Lulu

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I stayed here for my birthday and chose it bc it had a spa and also boasted a golf cart to take you around the shops. When I checked in they told me the spa was broken and also there was no water for the entire hotel meaning I couldn’t wash my hands or even go to the bathroom! It was raining so we called down to the desk to get a golf cart ride, nope he’s o my there in weekends! I ordered a salad and it had a bug in it! They comped the salad but honestly that was the least they could do! I would have chosen a different place to stay if I had known all this beforehand.
Stayed 1 night in Jan 2024

10/10 Excellent

Martha

Stayed 2 nights in Dec 2023
Response from Jacklynn on Jan 26, 2024
Hi Martha! Thank you so much for your 5/5 review. We hope to see you the next time you are in Austin!

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very clean, well maintained with friendly staff and excellent service. It has an excellent beautiful location, surrounded by a variety of entertainment, shops and restaurants all within walking distance. We stayed at this location during Christmas as we met with family members and were so impressed that we would definitely return. Highly recommend.
Stayed 5 nights in Dec 2023
Response from Jacklynn on Dec 29, 2023
Hi Deborah! Thank you so much for taking time to leave such a wonderful review of your stay with us. We are so happy you enjoyed your Christmas stay! We hope to see you again the next time you stay in the Austin area!

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jacklynn on Dec 28, 2023
Hi Nikhil! Thank you so much for your 5/5 review! We hope you choose to stay with us the next time you are in Austin!

10/10 Excellent

Dorian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly helpful. Rooms were clean.
Stayed 4 nights in Dec 2023
Response from Kim on Dec 21, 2023
Thank you for taking the time to write this wonderful review. We are so pleased to hear you enjoyed your stay with us and hope to see you again!

10/10 Excellent

Anita

Stayed 2 nights in Dec 2023
Response from Kim on Dec 21, 2023
Thank you for staying with us at the Westin Austin at the Domain. We are happy to hear you enjoyed your stay and look forward to hosting you again!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jacklynn on Dec 20, 2023
Hi Diana! Thank you so much for your 5/5 review! We hope you choose to stay with us the next time you are in Austin!

8/10 Good

Reginald

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jacklynn on Dec 18, 2023
Hi Reginald! Thank you for taking the time to leave a review of your stay! We hope you choose to stay with us the next time you are in Austin so we can ensure your next stay is a perfect 10/10!

4/10 Poor

Sean

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Lots of Vehicle Break Ins
Nice hotel but every F150 was broken into in their parking lot. Of course they have no cameras or security. The staff new exactly what it was when i asked them about cameras...
Stayed 2 nights in Oct 2023
Response from Jacklynn on Dec 17, 2023
Hi Sean! We wanted to first thank you for taking time to leave a review of your stay, feedback from our guests is vital to ensuring we can continue to improve our guest experiences. We also wanted to apologize that your truck was targeted by thieves during your stay with us. We have shared your feedback with hotel leadership and are actively working to prevent this from happening in the future.

8/10 Good

Larry

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2023
Response from Jacklynn on Dec 15, 2023
Hi Larry! Thank you for taking time to leave a review of your stay. We hope you stay with us the next time you are in Austin so that we can ensure you have a 10/10 stay!

10/10 Excellent

JAMES, DALLAS

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean. Great bedding. Front desk staff were very gracious.
Stayed 1 night in Dec 2023
Response from Jacklynn on Dec 10, 2023
Hi James! We want to thank you so much for taking the time to write such a wonderful review of our property. We are so happy that you enjoyed your time with us and we do hope that next time you are in Austin, we get to welcome you again!

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL GOOD
Stayed 2 nights in Dec 2023
Response from Jacklynn on Dec 10, 2023
Hi Brandon! We want to thank you so much for taking the time to write such a wonderful review of our property. We are so happy that you enjoyed your time with us and we do hope that next time you are in Austin, we get to welcome you again!

10/10 Excellent

Vishwanath

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the concept of The Domain. Tons of restaurant options, all within walking distance. The property itself is new and the staff is very friendly & efficient. Love this place. Would definitely recommend it.
Stayed 1 night in Dec 2023
Response from Jacklynn on Dec 10, 2023
Hi Vishwanath! We want to thank you so much for taking the time to write such a wonderful review of our property. We are so happy that you enjoyed your time with us and we do hope that next time you are in Austin, we get to welcome you again!

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Nov 2023
Response from Jacklynn on Dec 10, 2023
Hi Alejandro! We want to thank you for your review of your stay with us. We are happy you enjoyed your time and would love to know what would have made your stay a perfect 5/5!

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, Great location
Stayed 5 nights in Nov 2023
Response from Jacklynn on Dec 10, 2023
Hi Claudia! We want to thank you so much for taking the time to write such a wonderful review of our property. We are so happy that you enjoyed your time with us and we do hope that next time you are in Austin, we get to welcome you again!

10/10 Excellent

leslie j swift

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room and was able to have an early check in. Entire staff was very friendly and helpful.
Stayed 3 nights in Nov 2023
Response from Connor on Nov 28, 2023
Thank you for the great review!

10/10 Excellent

Kathleen

Stayed 1 night in Nov 2023
Response from Jacklynn on Nov 24, 2023
Hi Kathleen! Thank you for taking the time to leave a review of your stay at our property! We hope to see you the next time you are in Austin!

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Go To Spot in Austin
I love the location and all that the Domain has to offer. My son lives nearby making it an easy walk to his apartment. Rooms have been clean and comfortable. The staff is friendly and accommodating.
Stayed 1 night in Nov 2023
Response from Jacklynn on Nov 24, 2023
Hi Ruth! Thank you for taking time to leave a 10/10 review of your stay. We hope to see you next time you are staying in the Austin area!

10/10 Excellent

Braden

Stayed 1 night in Nov 2023
Response from Jacklynn on Nov 24, 2023
Hi Braden! Thank you for taking time to leave a 10/10 review of your stay. We hope to see you next time you are staying in the Austin area!

10/10 Excellent

Victoria, Murrieta

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience.
Stayed 4 nights in Nov 2023
Response from Jacklynn on Nov 14, 2023
Hi Victoria! Thank you for taking time to leave a 5/5 review of your stay. We hope to see you next time you are staying in the Austin area!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Jacklynn on Nov 14, 2023
Hi Daniel! Thank you for taking time to leave a 5/5 review of your stay. We hope to see you next time you are staying in the Austin area!

10/10 Excellent

Andres

Stayed 2 nights in Nov 2023
Response from Jacklynn on Nov 14, 2023
Hi Andres! Thank you for taking time to leave a 10/10 review of your stay. We hope to see you next time you are staying in the Austin area!

10/10 Excellent

Marita

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Nov 2023
Response from Jacklynn on Nov 14, 2023
Hi Marita! Thank you for taking time to leave a 5/5 review of your stay. We hope to see you next time you are staying in the Austin area!

10/10 Excellent

Cheryl, Greenville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was first rate. I will be back.
Stayed 1 night in Nov 2023
Response from Jacklynn on Nov 14, 2023
Hi Cheryl! Thank you for taking time to leave a 5/5 review of your stay. We hope to see you next time you are staying in the Austin area!

10/10 Excellent

Yolanda

Stayed 1 night in Nov 2023
Response from Connor on Nov 28, 2023
Thank you for the perfect score!

10/10 Excellent

Jason, Belton

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and perfect location. Easy parking and great door man service. Only issue we had was cleaning lady ignored sign on door because her sheet said we were checking out and we had another night. It was addressed by management promptly and handled correctly. We will definitely stay there again.
Stayed 1 night in Oct 2023
Response from Jacklynn on Nov 3, 2023
Hi Jason! Thank you so much for taking the time to leave such a wonderful review. We do apologize for the inconvenience during your stay, but I am very glad you were able to have it promptly addressed. We hope to see you next time you are in Austin!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Jacklynn on Nov 3, 2023
Hi Gary! Thank you for taking time to leave a 5/5 review of your stay. We hope to see you next time you are staying in the Austin area!

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Westin has the most comfy bedding and pillows!! The location is perfect for shopping and restaurants.
Stayed 1 night in Oct 2023
Response from Jacklynn on Oct 30, 2023
Sandra, thank you for your perfect score! We hope to see you again when your travels bring you back to Austin.