Great getaway; Expected more
Posted Oct 11, 2016 on Hotels
Travaasa was a great getaway. Close to home (Austin) but the surroundings made it feel like we had to travel far! Property was beautiful. Salt water pool and hot tub were amazing. Staff was nice, but expected more. Wanted them to anticipate our needs and be more cognizant of the relaxing, low key vibe. Felt the service was below average for a resort. Personal taste, but the room decor and design left a lot to be desired. There was nothing unique or interesting about the furniture, floor plan and/or functionality. I enjoy staying at hotels for this reason! For example - heavy interior doors that were in the way, small closet and the ironing board took up most of it, no dresser (just tiny nightstands with drawers), desk was the only place to put things, no bathroom countertop space, shower door didn't close, loud bathroom vent, balcony furniture needed to be sealed/stained; lighting was no good (either too dark or too bright). Enjoyed the pecans and popcorn afternoon snacks delivered to the room, but thought the presentation could have been better (perhaps a mason jar vs a plastic baggie). Luck of the draw, but we had an obnoxious (loud, profanity, over-served) party at the pool on Sunday afternoon. Asked the staff to speak to them, but nothing was done. Ruined the peaceful, calm vibe for us and the other guests. They should add to the pool rules - "please be respectful of other guests by being cool!" and enforce it.