Good price but terrible service!
Posted May 23, 2016 on Hotels
The hotel itself was okay. The cleaning lady was rude and refused to even give us an extra towel. We paid for a room for 4 people and we only had 2 towels, but we couldn't get more! She said, "the office opens at 3." Checkout was at 11. So we had to use blow dryer that we brought to dry off. The front desk staff were nice and helpful, when they were there! The cleaning lady, was no help at all...and rude!
Comment from Hotel Management
Jun 21, 2016
Thank you for the recent review of your stay. I sincerely apologize for the behavior of the housekeeper.
To ensure this type of behavior does not happen again, we have discussed with the employee in question, what steps she should take when asked for additional towels or other amenities.
Thanks to your feedback we can ensure guests in the future will not have this issue.
We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.