Ratings based on 382 Verified Reviews

4.4 out of 5
81% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great spot in downtown Austin

Posted Jul 5, 2017
Great location and a very happening place. Would stay there again.
Comment from Hotel Management
Jul 8, 2017 by mn, Hotel Management
Thank you for being our guest. We look forward to having you back with us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Concert weekend

Posted Jul 5, 2017
Hotel Staff was great, always nice and accommodating to our needs or requests. Gave us late check out without any problems. Room service was quick and food was warm. Overall, like previous stays at other W Hotels, everything was just great.
Comment from Hotel Management
Jul 8, 2017 by mn, Hotel Management
Thank you for the great comments. we are glad you enjoyed your stay with us. Please come back and see us again soon.
3 out of 5
by A verified traveler from CT

Right in the middle of busy Austin

Posted Jun 1, 2017
Room was modern. Valet parking efficient. Asked for housekeeping to bring extra towels after I checked in. They didn't come. Before going out in the early evening, I asked again. Again, they never came. Asked for an 8:15 wakeup call, and it didn't come till 8:30 AM. No big deal, but if you were on a deadline, you could be in a bind. This is a beautiful hotel, but for what the price was, the service was not what I'd hoped it to be. JW Marriott is a couple blocks away. I'd stay there next time.
Comment from Hotel Management
Jun 16, 2017 by Marisa Nunez, Hotel Management
Thank you very fro your response. I sincerely apologize for the lack of service in meeting your requests. I will follow up with my team. We hope to have you back with us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved it

Posted May 31, 2017
Very chic, convenient and walkable. Highly recommend
Comment from Hotel Management
Jun 16, 2017 by Marisa Nunez, Hotel Management
Thank you for your comments. We appreciate the feedback. Please come back and see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 21, 2017
This hotel was very nicely appointed and the rooms were immaculate! I could not hear any other guests during my stay. Overall a great experience!
Comment from Hotel Management
Jun 16, 2017 by marisa nunez, Hotel Management
Thank you very much for your comments. We are glad you enjoyed yours stay with us. Please come back and see us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston Texas

A Favorite Stay

Posted May 18, 2017
The W Austin is a perfect place to stay. So many places are in walking distance i.e. the lake with running trails and water sports, Great Restaurants, Bars and shopping. The staff are all helpful and ready to serve.
Comment from Hotel Management
Jun 16, 2017 by marisa nunez, Hotel Management
Thank you for the great comments, I will be sure to share these with our team. Please come back and see us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 8, 2017
Clean, great service, very nice room. Fitness center is outstanding.
Comment from Hotel Management
Jun 16, 2017 by marisa nunez, Hotel Management
Thank you very much for your comments I will be sure to share these with our team. We look forward to having you back with us soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Staff. Room itself so-so

Posted Apr 23, 2017 on Orbitz
Pros: Staff
Cons: Cleanliness; there was dust on the ac vents which appeared to have accumulated over an extended period of time.
Location: Walking distance to downtown area, but on the southeast side. Hotels on or closer to Congress ave would have been somewhat more walkable.
Gracious, friendly, and enthusiastic staff made our visit a pleasure. Our penthouse room did have a good view, but was lacking in certain features such as there were no dresser drawers. The television was smaller than is typical for a hotel of this quality, and it was placed on the limited shelf / table space rather than on the wall. Considering the lack of drawers, the table space would have been useful. Bathroom had a shower only; no bathtub. The toilet was in a separate room however the shower and sink area had no door therefore if one was entertaining guests, it was challenging for to have any privacy while freshening up or showering.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from San Antonio, Texas

W hotel Austin

Posted Apr 19, 2017
Pros: Modern hotel very nice.
Location: restaurants, expensive restaurants and bars it's downtown Austin
The hotel was beautiful, the street was a little busy, front staff friendly and helpful, the room was small but I got an upgrade for extra dollars.
Comment from Hotel Management
Apr 20, 2017 by Drew McQuade, General Manager, Hotel Management
Charles, thanks for your review. I am glad to hear that you had a great stay with us and had the chance to interact with our talent as well as the opportunity to upgrade your room. We look forward to your next trip to Austin and hope that you'll stay with us again! Best regards.
5 out of 5
by Stephanie

Great hotel and location!

Posted Apr 18, 2017 on Hotels
The hotel was really nice and definitely lived up to the four star hotel rating. I think it was worth the price and was very clean, the staff was great, and location was within walking distance to sixth street. The only complaint I have is that I ordered a bottle of champagne from room service and they then called me back saying that I have the same bottle of champagne in my mini fridge and to take it from there. They told me it was the same price however failed to tell me there is a 20% restocking fee. I ended up paying $94 instead of $75 for a half size bottle of champagne. Overall though the atmosphere of the hotel was awesome just beware of the mini bar!
Comment from Hotel Management
Apr 20, 2017
Hi Stephanie, thanks for the review. I am thrilled to hear that you had a fab stay at W Austin during your time in Austin. I couldn't agree more that we are in a great location and in close walking distance to 6th street. Thanks for raising it to my attention about the mini fridge and your experience with ordering a bottle of champagne, this is great feedback. I know I speak for everyone in that we look forward to welcoming you back to W Austin again soon. Best Regards, Drew McQuade, General Manager.