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Reviews of Sleep Inn & Suites Near I-90 and Ashtabula

2.5 out of 5
Sleep Inn & Suites Near I-90 and Ashtabula
9350 Center Rd, Austinburg, OH

Reviews

7.0

Good

Rating 10 - Excellent. 178 out of 776 reviews" "
Rating 8 - Good. 257 out of 776 reviews" "
Rating 6 - Okay. 165 out of 776 reviews" "
Rating 4 - Poor. 89 out of 776 reviews" "
Rating 2 - Terrible. 87 out of 776 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Daniel

Traveled with partner
Disliked: Property conditions & facilities
Me and my wife loves the heated indoor pool.
Stayed 2 nights in Apr 2024
Response from Patel on Apr 22, 2024
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms
Stayed 2 nights in Apr 2024
Response from Patel on Apr 20, 2024
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

6/10 Okay

Nicole

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The pool was not open/working and it was why we chose here.
Stayed 1 night in Apr 2024
Response from Patel on Apr 15, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again

6/10 Okay

Aaron, Emporium

Traveled with family
Property is fine, gentleman at the front desk was fine. The noise coming from the rooms above me is outrageous and quit rude. We will see how the rest of the night goes.
Stayed 1 night in Apr 2024
Response from Patel on Apr 14, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Patel on Apr 13, 2024
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

8/10 Good

Ezel

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Patel on Apr 1, 2024
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern property with very nice and friendly staff. Steve the desk clerk was very professional and very helpful and went the extra mile to make my stay an enjoyable experience. All of the lamps worked and the rooms were spotless! If I am ever back in the area I will definitely stay there again.
Stayed 4 nights in Mar 2024
Response from Patel on Mar 29, 2024
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Patel on Mar 28, 2024
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

10/10 Excellent

Carole, Bourget

Traveled with group
Liked: Cleanliness, staff & service
The room was very nice but the reception area needs to be refreshed. Still good value
Stayed 1 night in Mar 2024
Response from Patel on Mar 19, 2024
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Too much noise heard in halls through closed door.
Stayed 3 nights in Mar 2024
Response from Patel on Mar 9, 2024
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

8/10 Good

Steve

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from patel on Feb 4, 2024
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon

6/10 Okay

Patricia

Stayed 1 night in Dec 2023
Response from patel on Feb 4, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.

6/10 Okay

Erin

Traveled with group
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Patel on Dec 5, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.

8/10 Good

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet seemed outdated and in need of cleaning on stairs and hallway. Housekeeping on hardwood floor in my room needs improvement. Bed was nice and right firmness. Shower gets high points too.
Stayed 1 night in Nov 2023
Response from patel on Nov 23, 2023
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet but close to interstate
Stayed 2 nights in Nov 2023
Response from Patel on Nov 22, 2023
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

10/10 Excellent

Kristi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it@ sleep in
Stayed 1 night in Nov 2023
Response from patel on Nov 18, 2023
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

2/10 Terrible

Holly May

Traveled with pets
Disliked: Staff & service
was horrible front desk service. on night two of my stay the front desk person arrogantly approached my room and demanded I pay a $75.00 pet fee. mind you when I check-in I had my registered support dog at the desk with me and have stayed there many times before never been charged or heard of this fee. front deskman was so rude we ended up leaving not even staying the second night.
Stayed 2 nights in Nov 2023
Response from Patel on Nov 14, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.

4/10 Poor

Tove

Disliked: Property conditions & facilities
The room was very nicely decorated. There was no bathtub but the shower was large and had good water pressure and temperature. However there was visible mold outside the shower near the floor. This was very distressing for me as I am hypersensitive to molds to the point my lungs are injured by them. I developed a bad headache and a runny nose. We had to leave the door to the bathroom shut and I wore a mask to use the toilet. We also discovered there was no cold water coming from the sink. I went to get some ice from the machine and it was empty. I then went back to the room to get money for the vending machine but every single beverage was sold out. I complained to the front desk and was told to use the second floor ice machine. I told him I didn't have the legs to walk up the stairs and he never said there was an elevator,which I discovered in the morning. This hotel was definitely not worth the price and I will never stay at a Sleep Inn again.
Stayed 1 night in Nov 2023
Response from Patel on Nov 13, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.

10/10 Excellent

George

Stayed 1 night in Nov 2023
Response from patel on Nov 28, 2023
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

6/10 Okay

Patricia

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from patel on Nov 6, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again

8/10 Good

VINCE

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Shower head needs replaced only one force, reported to manager on checkout!
Stayed 1 night in Oct 2023
Response from Patel on Oct 31, 2023
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very comfortable, our room was quiet and clean and the staff were very nice and helpful. A great place to stay on our road trip West.
Stayed 1 night in Oct 2023
Response from patel on Oct 30, 2023
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

10/10 Excellent

Betty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Patel on Oct 22, 2023
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

6/10 Okay

Timothy

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from patel on Oct 21, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again

8/10 Good

Joanne

Stayed 1 night in Oct 2023
Response from PATEL on Oct 22, 2023
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and cleanliness
Stayed 1 night in Oct 2023
Response from patel on Oct 8, 2023
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

6/10 Okay

Timothy

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from patel on Oct 3, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again

8/10 Good

Steven

Stayed 1 night in Sep 2023
Response from patel on Oct 21, 2023
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

6/10 Okay

Kristen

Stayed 5 nights in Sep 2023
Response from patel on Oct 21, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again

8/10 Good

Albert

Liked: Cleanliness, staff & service
Pool and breakfast and bed was great
Stayed 2 nights in Sep 2023
Response from patel on Sep 26, 2023
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

4/10 Poor

John

Traveled with family
Disliked: Property conditions & facilities
The shower in our room had a water saver head. Sure…you couldn’t even get enough water to wet your hair or rinse shampoo from it. Luke warm water at best. The breakfast area is very tight. People on top of people and the selection wasn’t great. Our son looked over the selection and passed. Wish we would have too.
Stayed 1 night in Sep 2023
Response from AJ on Sep 25, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again

8/10 Good

Rodney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from patel on Sep 19, 2023
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

8/10 Good

John, Lutz

Business traveler
Liked: Staff & service, property conditions & facilities
For the price, bkfst was vgood. Small gym but it had a treadmill, an elliptical machine, a dip/pull up set up. "Fat ass" recumbent bike. NO free weights or machines. Simple. But adequate for the price.
Stayed 2 nights in Sep 2023
Response from Patel on Sep 16, 2023
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

10/10 Excellent

Tracy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from PATEL on Sep 11, 2023
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced room that was clean and smelled clean. Nothing broken / everything worked good. Nice breakfast in the morning too.
Stayed 2 nights in Sep 2023
Response from Patel on Sep 11, 2023
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

6/10 Okay

Anthony

Liked: Staff & service
Was an average hotel, the staff was very friendly.
Stayed 1 night in Sep 2023
Response from patel on Sep 10, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again

10/10 Excellent

Grayce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and reasonable prices. Our room was very comfortable and clean!
Stayed 1 night in Sep 2023
Response from patel on Sep 5, 2023
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon

10/10 Excellent

Hazel

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice quiet and everyone was friendly
Stayed 2 nights in Sep 2023
Response from patel on Sep 5, 2023
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon

8/10 Good

Andrew

Traveled with family
No usb charging ports in the room.
Stayed 1 night in Sep 2023
Response from patel on Sep 5, 2023
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon

6/10 Okay

Ron

Traveled with partner
Carpets could be cleaned. Bathroom could be cleaner. It was an “ok” facility. Very tired looking facility.
Stayed 2 nights in Aug 2023
Response from patel on Aug 31, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again

8/10 Good

Chris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to unplug the fridge to use the microwave. Also, the freezer part of the fridge did not really freeze my icepack.
Stayed 1 night in Aug 2023
Response from Patel on Aug 28, 2023
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

8/10 Good

Cynthia, Parker

Traveled with family
Liked: Cleanliness
Good for a quick trip to sleep and grab breakfast. Some streetlights were out,which gave me some pause.
Stayed 1 night in Aug 2023
Response from Patel on Aug 24, 2023
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

10/10 Excellent

Lisa

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Shower was nice and big with good water pressure. Smelled clean. Staff at desk was helpful and friendly with quick check in after I had reserved and paid online prior to getting there. Beds were comfy and it was quiet for a good night's sleep. Easy on/off highway and decent selection for breakfast in the am which started at 6 so we could get up, eat and get back on the road.
Stayed 1 night in Aug 2023
Response from patel on Aug 22, 2023
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

6/10 Okay

Lori

Stayed 2 nights in Aug 2023
Response from patel on Aug 23, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again

8/10 Good

Beth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from patel on Aug 16, 2023
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

10/10 Excellent

Barbara

Stayed 1 night in Aug 2023
Response from patel on Sep 6, 2023
hank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

10/10 Excellent

charles

Stayed 1 night in Aug 2023
Response from PATEL on Aug 15, 2023
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Patel on Aug 11, 2023
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.

4/10 Poor

Robert

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hallways were filthy and in dissar
Stayed 1 night in Aug 2023
Response from patel on Aug 11, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again

10/10 Excellent

Becky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and our room was clean, pool was nice and relaxing. Breakfast items was also very good. We enjoyed our week to be able to enjoy different things around the area.
Stayed 4 nights in Jul 2023
Response from Patel on Aug 5, 2023
Thank you for taking the time to leave a review. We appreciate your positive feedback and are passing it along to our staff. We look forward to being able to serve you again soon.