Ratings based on 430 Verified Reviews

3.9 out of 5
81% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Norfolk, UK.

Excellent position for exploring the centre

Posted Nov 28, 2017
Lovely hotel, modernised either little bits of history remaining. right in the centre of all of the activity yet it was incredibly quiet once inside the room. No noise, comfy bed, great atmosphere, friendly smiley staff. Could really have done with a kettle, tea & coffee which would have made my review excellent.
Comment from Hotel Management
Nov 29, 2017 by Vicente Álvarez || Front Desk Manager, Hotel Management
Dear customer, Thank you for giving us your feedback. As you well said, we are located in the very heart of Madrid. You can go walking everywhere from the hotel. We apreciete you to tell us what is left to be excellent from you point of view. We will keep that in mind for next improvements. Sincerely, Vicente Álvarez || Front Desk Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Coventry, UK

Comfortable hotel in excellent location

Posted Aug 29, 2017 on Ebookers
Pros: Comfortable; an excellent location
Cons: The shower took a long time before warm water started to flow. However, that could be down to the design of the whole building.
Very well situated in the heart of Madrid. The room was a decent size and had all we needed. Wifi easy to connect and worked well. All staff that we had contact with were pleasant. On our last day we left our cases at the hotel after checking out. When we came back to collect them we were helped by a member of staff who had already finished his shift and was leaving for home.
Comment from Hotel Management
Sep 6, 2017 by Javier Martín | Front Desk Manager, Hotel Management
Dear Richard, Thank you for taking the time to share your review. We hope to see you in the near future and thank you for your excellent rating! Javier Martín | Front Desk Manager
5 out of 5
by Kevin

Would recommend & stay again!

Posted Aug 16, 2017 on Hotels
Lovely hotel ideally located in the city centre within walking distance from everything. Room was clean & there was a great selection for breakfast in a lovely quaint cellar setting. Staff very pleasant, polite & helpful. Would stay again.
Comment from Hotel Management
Aug 18, 2017 by Eduardo Gomez, Hotel Management
Dear Kevin, Thank you very much for sharing your experience at Petit Palace Opera. I am very happy that you have felt at home with the attention received, because is our greatest commitment to our guests. We will continue working to surprise you and exceed any expectations you may have. Have a nice day! Javier Martin | Front Desk Manager
5 out of 5
by Steven

Posted Aug 14, 2017 on Hotels
Comment from Hotel Management
Aug 16, 2017 by Eduardo Gomez, Hotel Management
Dear Steven, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
5 out of 5
by Sarah

Posted Aug 10, 2017 on Hotels
Comment from Hotel Management
Aug 16, 2017 by Eduardo Gomez, Hotel Management
Dear Sarah, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 1, 2017
The hotel needs to renovate the rooms. Air conditioner was not working properly.
Comment from Hotel Management
Aug 2, 2017 by Javier Martín | Front Desk Manager, Hotel Management
Dear Guest, Thank you very much for share your comments with us. We sorry that during your stay we had problems with the air condicioner wich was inmediately solved by our Technical Service. Thank you very much for your comments and suggestions about our rooms. Actually we are renovating all our instalations to improve services and experiences for our guests! kind regards
4 out of 5
by Jose

Good stay

Posted Jul 31, 2017 on Hotels
Excellent location and service. Bathrooms are very tight and no place to put toiletries.
Comment from Hotel Management
Aug 2, 2017 by Eduardo Gomez, Hotel Management
Dear Jose, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us. We have take note about your comments to can solve this claims. We hope to see you again very soon. Sincerely, Javier Martin | Front Desk Manager
3 out of 5
by khalil

Posted Jul 27, 2017 on Hotels
Comment from Hotel Management
Aug 2, 2017 by Eduardo Gomez, Hotel Management
Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Javier Martin |\Front Desk Manager
5 out of 5
by Max

Posted Jul 17, 2017 on Hotels
Comment from Hotel Management
Aug 2, 2017 by Eduardo Gomez, Hotel Management
Dear Max, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Javier Martin | Front Desk Manager
3 out of 5
by A verified traveler

OK but disappointed.

Posted Jul 16, 2017 on Hotels
They promised us access to a wheelchair for one of the days of our stay, but never delivered, which put a damper on sightseeing in 100+ F degree weather. AC worked, but it was either on or off...the thermostat did not work. Location very nice with access to many sights and restaurants.
Comment from Hotel Management
Aug 4, 2017 by Eduardo Gomez, Hotel Management
Dear Guest, thank you very much for share your feedback about your recent stay with us. We sorry for couldn´t provide you the wheelchair during your stay to your young son. As we informed you, the wheelchair was requested before your arrival for another anncent guest who was unable to walk herself. Sorry for this incovenience during your visit in our Hotel. We hope you can bring us another opportunity to provide you the best of the experiences. kind regards, Javier Martin | Front Desk Manager