Ratings based on 542 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale

great location

Posted Nov 18, 2017
Pros: Nice location, ggod reception staff, ready to help
Cons: they need to improve the staff for breakfast , special if you arrive 15 - 20 minutes before they close, it was impossible to get eggs and trays empty
Location: all is perfect, starting Mercado San Miguel
great location, close to all Madrid attractions, just in front Mercado San Miguel, and wonderful to walking around safely
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Madrid

Posted Nov 14, 2017
Amazing time in Madrid, hotel in middle of historic canter and close to everything absolutely! Good breakfast and rooms , very professional staff! We loved it! Thank you
Comment from Hotel Management
Nov 20, 2017 by María Franco, Hotel Management
Dear Irina Thank you for sharing the PETIT PALACE EXPERIENCE with everyone!!! It is amazing to see that our location and service helped to make your holiday a success. It would be a pleasure to welcome you again during your next visit to Madrid. Best Regards María Franco Petit Palace Plaza Mayor
3 out of 5
by A verified traveler from Colombia

Overpriced

Posted Nov 13, 2017
First the location is great. We checked into the room and there was a dirty sock on the floor in the back corner by the window. The rooms are small and in my option over priced at 200 dollars a night. There is no view from the windows - the windows faced a closed, dungy courtyard. The breakfast is marginal and included in the price. The bathroom showers are larger than the area so the water shoots over the shower area resulting in water on the floor and thus water damage on the ceiling from the room above (I assume). The 2nd day we retuned to find the cleaning lady left a bottle of cleaning solution in the room. There are no coffee makers in the room and the safe didn't work. The first day the keys didn't work for many of the rooms and the lady was going around plugging something in the key locks in the doors. Our keys didn't work on the first day despite many attempts - the guy at the desk didn't believe us so he came to try himself.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Perfect place for Madrid

Posted Oct 23, 2017
Everything was perfect, location, breakfast, staffs, I am so proud of myself about choosed this hotel, my picky husband was very happy about it too. Definitely come back for next visit. Thanks.
Comment from Hotel Management
Oct 25, 2017 by María Franco, Hotel Management
Dear Jessica Thank you for sharing the PETIT PALACE EXPERIENCE with everyone!!! It is amazing to see that our location and service helped to make your holiday a success. It would be a pleasure to welcome you again during your next visit to Madrid. Best Regards María Franco Petit Palace Plaza Mayor
5 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Best location in Madrid

Posted Oct 15, 2017
Comfortable room, friendly staff. Great location, within walking distance of most of Madrid's main attractions. Very adequate breakfast. The only negatives- no tea/coffee facility in room. Shower needs a full door rather than half glass partition, in order to prevent wet bathroom floor. Good value for money.
Comment from Hotel Management
Oct 25, 2017 by María Franco, Hotel Management
Dear PM Thank you very much for sharing your experience with us. It is very nice to know that you enjoyed the wonderful location close to the most emblematic places, shopping and restaurants área. We truly appreciate your positive comments regarding our hotel and services and we are happy knowing that your experience at our property was positive. Looking forward to welcoming you again very soon Kind regards, María Franco Petit Palace Plaza Mayor
4 out of 5
Recommended
for Everyone
by A verified traveler from Israel

excellent location great breakfast nice room.

Posted Oct 14, 2017
located on the Mayor plaza. 5 minutes from Porto del Sol. Rich and tasty breakfast.
Comment from Hotel Management
Oct 17, 2017 by María Franco, Hotel Management
Dear Eli Thank you so much for your amazing review. Ii is fantastic to see you enjoyed your stay with us and had the chance to try our beautiful breakfast. I am glad to confirm you I already passed on your great comments to the whole team and it has made all of us really happy. I hope we see you son Best regards María Franco Petit Palace Plaza Mayor
5 out of 5
Recommended
for Everyone
by A verified traveler from wirral

City break

Posted Oct 3, 2017
Excellent location for historic sights with great selection of bars and restaurants. Only disappointment was when we enquired about late check out and wanted 10 euros an hour
Comment from Hotel Management
Oct 11, 2017 by María Franco, Hotel Management
Dear Firstly I would like to thank you for choosing us. It is really important for us, as it helps us to improve our service. We are glad that you enjoyed your stay, location and our staff´s work, It will be a pleasure to see you back in Petit Palace Mayor. Best regards, María Franco Petit Palace Plaza Mayor
4 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

A great location to visit to all the sights

Posted Sep 17, 2017
Pros: Location, Room comfort, Wifi .
Cons: The in-room safe didn't work and there was no coffee service. The lobby needs an upgrade.
Location: In front of Plaza Mayor -it was the best location in Madrid. Lots of eating choices , the tour agency and the Mercado market was nearby
Although the hotel was not amazing for its presentation- its reception was hidden and the lobby was very dark. However the rooms were recently upgraded and the showers and Air conditioning worked well. Its location however takes some beating - I couldn't have asked for a better location to discover Madrid. .
Comment from Hotel Management
Sep 28, 2017 by María Franco, Hotel Management
Dear Stewart, We want to thank you for giving us your comments who give us the opportunity to improve our services. Your satisfaction is our priority and all of our staff works hard every day to provide you the best service we are happy to know you have enjoyed your stay with us. We are glad to hear that our location on the "Heart" of Madrid helped you to further enjoyed your visit. We hope to see you again very soon. Best regards María Franco Petit Palace Plaza Mayor
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a great location

Posted Aug 29, 2017
Pros: Location
Cons: Sound proofing
Location: This hotel is located across the road from Plaza Mayor and the Mercado de San Miguel plenty to see and do within easy walk and good rail connections
This is a nice hotel in a great location with excellent breakfast. We had only two issues: the safe didn't work which was a bit annoying and I found it pretty noisy as I could hear people coming in at all hours so not good if you have an early departure. We only stayed one night and found out (nearly too late) that all the taxis were on strike. The hotel had put up notice in Spanish about this but given it's a tourist hotel notices in English would have been appreciated. That said the staff were helpful in giving directions about the trains and how to get to both the station and the airport. Nice breakfast to set you up for the day!
Comment from Hotel Management
Aug 30, 2017 by Carolina, Hotel Management
Dear K London, Thank you for choosing Petit Palace Posada del Peine Hotel to stay in Madrid, and thank you for your kind comments about our great location and while we are pleased to read your positive comments about our helpful staff and buffet breakfast, we are sorry to hear that your room did not fit your needs for this stay but at this moment , I am happy to let you know we are through a investment program during next month’s to update all rooms It is undeniable that the majority of our guests want a room overlooking the Street. You will be always welcome come back. Best Regards, Carolina Cervera Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from West Palm Beach, FL

Nice hotel in great location

Posted Aug 28, 2017
I was very pleased with this hotel, the staff, and breakfast. Internet worked great and the bed was very comfortable. I would definitely recommend it to others.
Comment from Hotel Management
Aug 30, 2017 by Carolina, Hotel Management
Dear Mr Gretchen, It was such a pleasure reading your comment. Without doubt, feedback like yours encourages us to continue working hard. We would love to see you again soon!! Best regards, Carolina Cervera Manager