Ratings based on 522 Verified Reviews

4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

A great location to visit to all the sights

Posted Sep 17, 2017
Pros: Location, Room comfort, Wifi .
Cons: The in-room safe didn't work and there was no coffee service. The lobby needs an upgrade.
Location: In front of Plaza Mayor -it was the best location in Madrid. Lots of eating choices , the tour agency and the Mercado market was nearby
Although the hotel was not amazing for its presentation- its reception was hidden and the lobby was very dark. However the rooms were recently upgraded and the showers and Air conditioning worked well. Its location however takes some beating - I couldn't have asked for a better location to discover Madrid. .
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a great location

Posted Aug 29, 2017
Pros: Location
Cons: Sound proofing
Location: This hotel is located across the road from Plaza Mayor and the Mercado de San Miguel plenty to see and do within easy walk and good rail connections
This is a nice hotel in a great location with excellent breakfast. We had only two issues: the safe didn't work which was a bit annoying and I found it pretty noisy as I could hear people coming in at all hours so not good if you have an early departure. We only stayed one night and found out (nearly too late) that all the taxis were on strike. The hotel had put up notice in Spanish about this but given it's a tourist hotel notices in English would have been appreciated. That said the staff were helpful in giving directions about the trains and how to get to both the station and the airport. Nice breakfast to set you up for the day!
Comment from Hotel Management
Aug 30, 2017 by Carolina, Hotel Management
Dear K London, Thank you for choosing Petit Palace Posada del Peine Hotel to stay in Madrid, and thank you for your kind comments about our great location and while we are pleased to read your positive comments about our helpful staff and buffet breakfast, we are sorry to hear that your room did not fit your needs for this stay but at this moment , I am happy to let you know we are through a investment program during next month’s to update all rooms It is undeniable that the majority of our guests want a room overlooking the Street. You will be always welcome come back. Best Regards, Carolina Cervera Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from West Palm Beach, FL

Nice hotel in great location

Posted Aug 28, 2017
I was very pleased with this hotel, the staff, and breakfast. Internet worked great and the bed was very comfortable. I would definitely recommend it to others.
Comment from Hotel Management
Aug 30, 2017 by Carolina, Hotel Management
Dear Mr Gretchen, It was such a pleasure reading your comment. Without doubt, feedback like yours encourages us to continue working hard. We would love to see you again soon!! Best regards, Carolina Cervera Manager
2 out of 5
by A verified traveler from London

High expectations. Real disappoinment sadly

Posted Aug 9, 2017
Room wasn't ready when we arrived so had to stay in another room for the first night which was a double when we had booked a twin. Cld not have our room until 11am next day so spent the following morning waiting! Air con really loud. Room really needs decorating. Windowsill not cleaned. Safe broken. Fridge made the room so hot. Awful stay we had
Comment from Hotel Management
Aug 24, 2017 by Carolina, Hotel Management
Dear Sarah Thank you very much for your time, we always appreciate our guests´ personal feedback, it is very useful to improve our services. I would like to apologize on behalf of the Petit Palace Plaza Mayor for not meeting your expectations. I am also sad to know that the room was not according your expectations. I would like you give us another chance in the future and welcome you back in Petit Palace Plaza Mayor hotel. Carolina Cervera Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Close to a lot of the sights and very close subway

Posted Aug 8, 2017
Pros: Location, location, location. Friendly staff Really cool inside, with the use of colours and lighting.
Location: 2 metro stations Hundreds of outdoor restaurants/bars etc 30 seconds from Plaza Mayor
Really did well this year picking our hotels, Petit Palace Plaza Mayor was very close to a lot of the attractions, markets etc. We were 30 second walk to Plaza Mayor, 5 minute walk to two different subway stations. It was also an Expedia VIP hotel, and since we were VIP qualified, were given an upgraded room and also given a little device that connected to our phones through whatever that gave us free internet no matter where we went in Madrid. That alone saved me $10 per day that I would of had to pay Telus, my phone/internet provider.
Comment from Hotel Management
Aug 24, 2017 by Carolina, Hotel Management
Dear Tony, Thank you for providing us your feedback. We are so pleased you had a great stay. It is a fabulous property in an superb location. We do look forward to your next visit. Kind regards Carolina Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney AUS

Beautiful rooms in a great location

Posted Jul 28, 2017
Was extremely happy with the spacious room. The bed was comfortable and after having tiny showers throughout Europe the huge shower was great! The location is easy walking distance to everything.
Comment from Hotel Management
Jul 31, 2017 by María Franco, Hotel Management
Dear Nicole Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid. We are glad that you enjoyed your stay, location and our spacious room, and hope to see you again very soon. Best regards María Franco Petit Palace Plaza Mayor
4 out of 5
Recommended
for Everyone
by A verified traveler from Herts UK

Modern clean and convenient location

Posted Jul 28, 2017
The location is excellent - lovely to walk out the door into Madrid. The staff were very professional and polite. They spoke good English which was a great help and offered us to leave our suitcases once we had checked out so we didnt have to lug yhem round for the day before leaving Madrid. The room was clean and had nice big window, ac, tv (though all spanish channels- didnt really watch it at all) nice ensuite with v good shower! Towels provided and changed. Lots of freebies- wash shampoo tooth brush set razor even! A safe in the room.. table and chair too. Good mirrors! There wasnt anything missing! We had lindor chocs but i didnt fancy as theu had melted and reformed so a bit unappetising! And the bed was hard for my liking but thats personal preference i guess. Thank you for a great stay!
Comment from Hotel Management
Jul 28, 2017 by Maria Franco, Hotel Management
Dear Lucy Thank you very much for choosing Petit Palace Plaza Mayor during your recent visit to Madrid and for such a fantastic review! Thank you also so much for your kind words and for sharing your feedback with us. We are very glad to read that you had an enjoyable stay with us and found particularly attractive our location, the room and of course, our wonderful staff. We hope to welcome you very soon. Best regards María Franco Petit Palace Plaza Mayor
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Location location location!

Posted Jul 9, 2017
Lovely hotel just a few steps from Mercado San Miguel and Plaza Mayor. Wide choice of restaurants and shops close by. Hotel is quiet and a good breakfast.
Comment from Hotel Management
Jul 14, 2017 by María Franco, Hotel Management
Dear Max Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid. We are glad that you enjoyed your stay, location and our good breaksfast. We hope to welcome you back to our hotel very soon! Best regards María Franco Petit Palace Plaza Mayor
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel near Grand Plaza

Posted Jul 6, 2017
Pros: The location was perfect
Location: Near the Plaza Mayor, outdoor cafes and Palace
Nice hotel, great room layout, beautiful bathroom.
Comment from Hotel Management
Jul 8, 2017 by Maria Franco - Front Dek Manager, Hotel Management
Dear Guest, We are very grateful to hear from you and know that has enjoyed their stay in Madrid and our hotel. Sincerely,
5 out of 5
by Annalisa

Posted Jun 14, 2017 on Hotels
Right in Plaza Mayor and in front of Mercado San Miguel ! Great location as a start point to visit the city and enjoy its culinary experience with some tapas! Definitively recommended !
Comment from Hotel Management
Jun 22, 2017 by Ana Sanz, Hotel Management
Dear Annalisa Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid. We are glad that you enjoyed your stay, location and our staff´s work, and hope to see you again very soon. Best Regards María Franco Petit Palace Plaza Mayor