Ratings based on 689 Verified Reviews

4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Oct 1, 2017
Good location. Not so clean. Missing shampoo, conditioners. No safe window to outside for fresh air.
5 out of 5
Recommended
for Everyone
by A verified traveler from Darwin Australia

Nice hotel in central location

Posted Sep 5, 2017
Great position in the heart of Madrid walking distance to all major sights, attractions and dining options
Comment from Hotel Management
Sep 12, 2017 by Carolina, Hotel Management
Dear Dianne, Thank you for spending a few minutes in rating your stay at Petit Palace Posada del Peine. It is a pleasure to know that you had a great stay and it will be a pleasure to welcome you back next time you are coming to Madrid. Best regards, Carolina Cervera Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 24, 2017
Completely renovated, always clean, excellent location
Comment from Hotel Management
Sep 3, 2017 by Carolina, Hotel Management
Dear Guest, Thank you for spending a few minutes in rating your stay at Petit Palace Posada del Peine. It is a pleasure to know that you had a great stay and it will be a pleasure to welcome you back next time you are coming to Madrid. Best regards, Carolina Cervera Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from new york, ny

Amazing Hotel!!

Posted Aug 18, 2017
I loved this hotel! It is in a great location, walking distance to major destinations and the metro. The rooms were bright and sunny and my room had 3 beautiful balconies. The room was clean, the staff was friendly. I had a great time here I couldn't ask for anything better. When I return to Madrid I will stay at this hotel again!!
Comment from Hotel Management
Sep 2, 2017 by Carolina, Hotel Management
Dear Melissa, Thank you for choosing Petit Palace Posada del Peine Hotel to stay in Madrid, and thank you for your kind comments about our great location and while we are pleased to read your positive comments about our helpful staff,location and rooms. . We are happy to know that we meet your expectations. Without doubt, our guest’s satisfaction is our objective. We hope to see you again soon. Best regards, Carolina Cervera Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Right on a plaza

Posted Jul 28, 2017
The location of the hotel is great! You're literally on a plaza and 5 min. walking distance to another plaza. Many restaurants and shops. The hotel is in an old building with lots of history, but it's well kept. The reception has infused water for the guests, and that was a nice touch after walking in such hot weather. Staff was algo great, recommended nice restaurants and an amazing Flamenco show that was also 5 min away from the hotel. My only complaint is that the AC was not cooling enough. We told the reception, but nothing changed.
Comment from Hotel Management
Jul 31, 2017 by Patricia Alonso. Front desk manager, Hotel Management
Dear Gabriela, Thank you so much for sharing with us your stay in Petit Palace Posada del Peine. As you perfectly explain, we are just one minute from Plaza Mayor and Puerta del Sol. And this is a historical building but keeps modern inside. Thank you about your nice words from the staff and the wáter detail in reception. I really apologyze about the inconveniences due to the air conditioned and I will double check again what happened. Apart of this, I hope to see you again your next trip to Madrid. Best regards.
5 out of 5
by MR S

Great Madrid getaway

Posted Jul 20, 2017 on Hotels
Great location! staff were very helpful and the breakfast was perfect
Comment from Hotel Management
Jul 31, 2017 by David Chia, Hotel Management
Dear guest, that you for sharing with us your stay at Petit Palace Posada del Peine. It is a pleasure that you have enjoyed your stay with us and we hope to see you again soon. Best regards. Patricia Alonso. Front desk manager.
5 out of 5
by A verified traveler

Great location!

Posted Jul 18, 2017 on Hotels
A really nice hotel in the heart of the city! The room was big enough and the bed quite comfy. I would definitely stay there again.
Comment from Hotel Management
Jul 31, 2017 by David Chia, Hotel Management
Dear gues, thank you for leaving such a wonderful opinion about your stay at petit Palace Posada del Peine.It is a pleasure that you have enjoyed your stay with us and we hope to see you again soon. Best regards. Patricia Alonso. Front desk manager
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Amazing location walked to everything.

Posted Jul 1, 2017
Great location beautiful sights. Excellent choice of food wine a great cultural experience and excellent value.
Comment from Hotel Management
Jul 31, 2017 by Patricia Alonso. Front desk manager, Hotel Management
Dear George, thank you for choosing Petit Palace Posada del Peine during your stay in Madrid. We are very glad that you enjoyed your stay and we hope to see you again soon. Best regards.
2 out of 5
by A verified traveler from New Zealand

Disappointing

Posted May 27, 2017
Pros: Great laocation and the staff were excellent and tried very hard to resolve the issues.
Cons: Attention to detail is dieffinatley required plus reporting proceedures from staff for issues is required.
Location: Great location to shops, the Plaza Mayor and restaurants. Plaza de Sol is easy 3 minute walk.
Deffinatley not 4*. Hotel nice, great location, staff great..........Room below parr. Broken toilet seat. Drapes falling down, and 3x blackout curtains missing. Two electrical plugs out of three didnt work. No plug in basin. No tea / coffee facillities in room. Handi pack tissues. Would rate at 2*
4 out of 5
by A verified traveler

Nice staff and nice location!

Posted May 25, 2017 on Hotels
The staffs at the hotel are amazing! They are polite and friendly. However, the towel was a bit dirty when we checked in. They have changed new towel asap after we have informed them. We tried to order delivery during our stay and the staff was very helpful and helped us through communicating with the restaurant! The room is slightly disappointed than our expectation as our room is a 'roof room'.