Ratings based on 672 Verified Reviews

4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Amazing location walked to everything.

Posted Jul 1, 2017
Great location beautiful sights. Excellent choice of food wine a great cultural experience and excellent value.
2 out of 5
by A verified traveler from New Zealand

Disappointing

Posted May 27, 2017
Pros: Great laocation and the staff were excellent and tried very hard to resolve the issues.
Cons: Attention to detail is dieffinatley required plus reporting proceedures from staff for issues is required.
Location: Great location to shops, the Plaza Mayor and restaurants. Plaza de Sol is easy 3 minute walk.
Deffinatley not 4*. Hotel nice, great location, staff great..........Room below parr. Broken toilet seat. Drapes falling down, and 3x blackout curtains missing. Two electrical plugs out of three didnt work. No plug in basin. No tea / coffee facillities in room. Handi pack tissues. Would rate at 2*
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel, right next to Plaza Mayor.

Posted May 21, 2017
Great hotel and awesome staff. Our electrical ports stopped working and they quickly gave us a new room. Right in the heart of Madrid, you can basically walk to all attractions.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff and perfect location!

Posted May 3, 2017
We thoroughly enjoyed our time at Petit Palace! The location is ideal for walking to everything, the staff assisted us with whatever we needed help with in a foreign country and our room was spacious with a fantastic view.
Comment from Hotel Management
May 5, 2017 by esther, Hotel Management
Dear Guest, Thank you for choosing la Posada del Peine and for take the time to give us your feedback once you left the hotel. We are glad to know you enjoyed the hotel location and our staff were helpfull, they work hard everyday to give a good service. We hope to welcome you back very soon. Best regards Esther Fernández Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

in centre of Madrid

Posted Apr 19, 2017
a wonderful hotel close to centre and very friendly and helpful staff I shall visit again
Comment from Hotel Management
Apr 27, 2017 by esther, Hotel Management
Dear Marjorie Thank you for your kind comments. It's a pleasure to know you had a good experience and we hope to welcome you back very soon. Best regards Esther Fernández Front Desk Manager
4 out of 5
by Jeffrey

Posted Mar 12, 2017 on Hotels
The staff were absolutely wonderful
Comment from Hotel Management
Mar 16, 2017 by David Chia, Hotel Management
Dear Jeffrey, A lovely review to read. Thank you for taking the time to post it. Always lovely to receive comments regarding the team been attentive which I will be glad to share. Perhaps we will have the chance to welcome you soon. Warm regards, Chema Sánchez General Manager
5 out of 5
by Manuel

Posted Mar 12, 2017 on Hotels
Comment from Hotel Management
Mar 16, 2017 by David Chia, Hotel Management
Estimado Manuel: Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegramos que haya disfrutado su estancia con nosotros y esperamos tener la oportunidad que nos visite en su próximo viaje a nuestra ciudad. Atentamente, Chema Sánchez Director
4 out of 5
by A verified traveler

Posted Mar 8, 2017 on Hotels
Comment from Hotel Management
Mar 10, 2017 by David Chia, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely, Chema Sánchez General Manager
3 out of 5
by A verified traveler from los angeles

Bad sewer smell in entire building

Posted Mar 5, 2017 on Orbitz
Location is good. However, bad sewer smell was terrible.
Comment from Hotel Management
Mar 9, 2017 by Chema, Hotel Management
Dear Guest, Thank you for taking the time to share your review following your recent visit to Petit Palace Posada del Peine Hotel. I appreciate your feedback and while I’m pleased to read your positive comments about our great location and service, I am sorry to read that you found a bad sewer smell, please accept my apologies for the disappointment this would have caused. Being an older historic townhouse property from 1610, here is also sometimes a strange smell from outside affecting our entrance. We all look forward to welcoming you back to our Hotel very soon at which time we will spare no effort in providing you with the perfect stay. KInd Regards, Chema Sánchez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn

Nice hotel central to all major sights

Posted Feb 26, 2017
Everyone was so helpful. Hotel was convenient to all the major museums and sights in Madrid.
Comment from Hotel Management
Mar 8, 2017 by Chema, Hotel Management
Dear Alan, Thank you for taking your time, to write this really great review. I'm happy to read you had a great hotel experience and glad to learn how much you enjoyed your stay at our Hotel, appreciating our great location location and helpful staff, making your moments so special. We look forward to welcoming you back to our Hotel very soon. Warm Regards, Chema Sánchez General Manager