Ratings based on 108 Verified Reviews

4.1 out of 5
86% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 17, 2017
Enjoyed my stay! Would come back and will definitely recommend.
Comment from Hotel Management
Sep 17, 2017 by Mrs. O, Hotel Management
Dear Anonymous, Thank-you taking the time to write a great review of our hotel! We are delighted to hear that you enjoyed your stay with us, and we look forward to your next visit. Sincerely, Mrs. Ophelia de Casillas Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Quiet area away from downtown crowds.

Posted Sep 14, 2017
Fast, free shuttle service. Excellent food in restaurant.
Comment from Hotel Management
Sep 15, 2017 by Mrs. O, Hotel Management
Dear Anonymous, Thank-you for a great rating! A positive guest experience is something our staff takes great pride in, so we value your feedbacks. We are pleased to hear that you enjoyed your stay with us, and we look forward in serving you again. Sincerely, Mrs. Ophelia de Casillas Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Off the beaten path.

Posted Sep 12, 2017
Thank goodness for the shuttle. The town isn't big, and the hotel isn't convenient to the action but the shuttle bus is constantly running which made it more bearable. The room was small and very pricey. The staff was nice and friendly. There all a lot of cute hotels down by the bay but when the sun went down it seemed to get loud. Our room was on the pool side and it too was loud until after 10pm.
Comment from Hotel Management
Sep 13, 2017 by Mrs. O, Hotel Management
Dear Anonymous, Thank-you for taking the time to write a great review of our hotel! A positive guest experience is something our staff takes great pride in, so we value your feedbacks. We are pleased to hear that you enjoyed your stay with us, and we look forward in serving you again. Sincerely, Mrs. Ophelia de Casillas Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel, shuttle to beach, staff accommodating.

Posted Sep 1, 2017
Pros: Price was more affordable than most probably because of distance to beach. Pool was clean. Staff was responsive.
Cons: Refrigerator could be lifted up instead of on floor. Smart TVs would be better than old school TVs.
Location: Location is up hill from the beach. Along the beach you can find every type of activity or store you might need.
Spent Friday and Saturday nights. While there rented a golf cart and self toured the island. Bought groceries at Von's which was convenient and priced similar to main land. Took the night time flying fish tour which was enjoyable, clear night and plenty of fish. Rented a boat and did some fishing. Will go back to Catalina again and perhaps try the zip line and parasailing. Note, it is about a 20 minute walk from hotel to beach and shuttle stops at 10 PM, some bars stay open until midnight. That did not affect us because we were in by 10 PM.
Comment from Hotel Management
Sep 1, 2017 by Mrs.O, Hotel Management
Dear Family of Five, Thank-you for taking the time to tell us about your stay at the Holiday Inn on beautiful Santa Catalina Island. We are delighted to hear that you enjoyed your stay , and we look forward to your next visit. Sincerely, Mrs. Ophelia de Casillas Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from covina, ca

Great Receptionists

Posted Aug 31, 2017
It was paradise after staying at the campground our first two night! I'm not a camper but my son is. We compromised. The hotel staff was courteous and friendly! The free shuttle to downtown was awesome and drivers are helpful and friendly. We had some minor problem with ants in our room but were quickly and courteously moved to a new room (after waiting for maintenance who didn't come for hours.) Bad thing was, the new room had a clogged shower drain. It seems they have a problem with a maintenance employee. I was told that he was not helpful and even refused to go on some calls. I was also told the manager was informed of this, my hope is that the management will replace this employee with a more qualified worker. Pool was nice, ping-pong and corn hole available. Cafe breakfast was excellent and kids 12 and under can get a voucher to eat free. (For dinner too. The hotel shows its age in wear and tear but overall was a pleasant stay and grounds were relaxing and comfortable.
Comment from Hotel Management
Sep 2, 2017 by Mrs.O, Hotel Management
Dear Ms. Jennifer, Thank you for taking the time to tell us about your experience at Holiday Inn CATALINA ISLAND. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Mrs. Ophelia de Casillas Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Aug 23, 2017
Really need to replace flooring outside of hotel rooms. Disgusting. Too nice a place for stained exterior carpeting.
Comment from Hotel Management
Aug 27, 2017 by Mrs. O, Hotel Management
Dear Mr. and Mrs. Anonymous, Thank- you for taking the time to tell us how your stay was at the Holiday Inn on Santa Catalina Island. I apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. Rest assured that these issues will be looked into, and will share these with our team so that we can improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Mrs. Ophelia de Casillas Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Avalon,Catal

Great for AC and pool activities

Posted Aug 18, 2017
I stayed here because of the AC and pool. They have a nice play area with a pool, spa, ping pong table and other activities to keep the kids busy. The rooms are small but they do come with a small balcony. I had a skin reaction to the bedding but my husband said he was fine. The staff is polite and they do offer a shuttle all day long. Very nice touch.
Comment from Hotel Management
Aug 21, 2017 by Mrs. O, Hotel Management
Dear Rubix, Thank you for taking the time to tell us about your experience at Holiday Inn on Santa Catalina Island! We are delighted to hear the you enjoyed your accommodations very much. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Mrs. Ophelia de Casillas Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from orange county ,ladera ranch

Love the shuttle my kids were happy to jump on it.

Posted Aug 14, 2017
My daughter watched my younger kids at the pool while I had the best message by Shelly, For a single parent that is a big deal. If they got tied of swimming they could play ping pong.
Comment from Hotel Management
Aug 15, 2017 by Mrs. O, Hotel Management
Dear Ms. Veronica, Thank-you for taking the time to write a wonderful review of our hotel! We are delighted to hear that you and your family enjoyed your stay with us. We look forward to your next visit. Sincerely, Mrs. Ophelia de Casillas Front Office Manager
3 out of 5
by A verified traveler from LA

poorly maintained

Posted Aug 12, 2017
We have stayed at this hotel over the last 15 years when it was a Best Western, Canyon Resort and now a Holiday Inn. The facility has never been great, but it's in a nice location in the hills and less expensive then many of the hotels in town. Because of my positive experience with the quality of the Holiday Inn Express hotels, I was encouraged when they took over this hotel. They did remodel the rooms, but the maintenance of the room that we stayed in was very poor. An aside, when I booked the room I selected two beds. When we checked in they gave us one bed. When we explained we reserved two, they said that is only a preference when you book with Expedia. Maybe that's technically true, but I haven't had that issue before when using Expedia. The staff was not particularly understanding or accommodating. My wife called Expedia and they apologized and talked to the hotel. They changed our room the next day. Back to the room. The bathroom had been remodeled with a glass tile shower, but apparently due to poor design or construction it leaked. There was water damage on the corner of the shower and the bathroom door. The water leaked out of the shower into the bathroom floor and to the room entryway. It was obvious that this had been going on for some time. There was mold in the grout -- in and outside the shower. The room had a general appearance of poor maintenance. Expected better of Holiday Inn.
Comment from Hotel Management
Aug 15, 2017 by Mrs. O, Hotel Management
Dear TC, Thank you for taking the time to tell us about your experience at Holiday Inn on Santa Catalina Island . Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. Rest assured that these issues will be looked into, and will share these with our team so that we can improve our services. We do hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Mrs. Ophelia de Casillas Front Office Manger
4 out of 5
Recommended
for Families
by A verified traveler from california

very breezy surrounded by lots of trees

Posted Aug 8, 2017
Pros: pool area is nice
very nice for families with children because there is a pool
Comment from Hotel Management
Aug 14, 2017 by Mrs.O, Hotel Management
Dear Ms. Karla, I would like to thank-you for taking your time to write a nice review of our hotel. I was delighted to hear that you and your family enjoyed your stay with us. Our staff takes great pride in making our guest happy. We value your feedback, and hope you will visit us again. Sincerely, Mrs. Ophelia de Casillas Front Office Manager