Ratings based on 1,514 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Nice hotel close to everything

Posted Nov 11, 2017
I found the Sofitel very comfortable and convenient to everything in Lisbon. Staff was very helpful.
3 out of 5
by A verified traveler from Toronto

not a 5 star hotel

Posted Oct 23, 2017
Pros: location
Cons: Bathroom
Disappointing not 5 star hotel more like a 4 star,
Comment from Hotel Management
Oct 25, 2017 by Mayka Rodriguez, Hotel Management
Dear Andrew, Thank you for staying at Sofitel Lisbon Liberdade during your visit to Lisbon and for the time taken to comment about your stay. We are delighted to know that you enjoyed our location. Nonetheless, we understand that we have not met all your expectations and apologize for the inconvenience you faced with the bathroom. Please accept our most sincere apologies for any inconveniences this may have caused during your stay. We look forward to welcome you to Sofitel Lisbon Liberdade in the near future. Yours sincerely,
3 out of 5
by A verified traveler from north wales

Good location

Posted Sep 25, 2017
Pros: The location to the town
Cons: Lots
Hotel rooms are dark and out dated refurbishment going ahead, breakfast astronomically expensive and the service terrible I would recommend staff training this hotel is miles behind the Porto Bay just up the road.
Comment from Hotel Management
Sep 26, 2017 by Mayka Rodriguez, Hotel Management
Dear Karen, Thank you for staying at Sofitel Lisbon Liberdade during your visit to Lisbon and for the time taken to comment about your stay. We understand that we have not met all your expectations and apologize for the inconvenience you faced with the room and breakfast. Nevertheless, regarding the issue, we are taking the appropriate measures to solve these questions and avoid future occurrences like these. Please accept our most sincere apologies for any inconveniences this may have caused during your stay. We look forward to welcome you to Sofitel Lisbon Liberdade in the near future. Yours sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveler from SF

Good location, kind staff

Posted Sep 22, 2017
Pros: Location.
Cons: It's an old hotel and needs an improvement.
Location: Close to central but quiet area.
Good location, close to central but quiet. Hotel staff was very kind and effiecient when we checked in. But it is not certainly not a five star hotel. It should be rated as four star. I have been to Lisbon before and stayed at five star hotel but it wasn't close to the five star hotel as well. And I stayed at Sofitel elsewhere but this hotel wasn't nearly good as the one I usually stay. It is Novotel quality hotel even I was charged Sofitel rate. If you get a good deal on rate ( Novotel rate) it is a good place to stay. Overall it is a nice place to stay.
Comment from Hotel Management
Sep 26, 2017 by Mayka Rodriguez, Hotel Management
Dear Young, Thank you for staying at Sofitel Lisbon Liberdade during your time in Lisbon, and for taking the time to comment about your stay. Thank you for your compliments regarding to our location and service provided by our Ambassadors. Nevertheless, we have taken note of your comments. Please accept our most sincere apologies for any inconveniences this may have caused during your stay. Thank you very much for your recommendation, we look forward to welcome you to Sofitel Lisbon Liberdade in the near future. Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from South Dakota

Luxery in Lisboa

Posted Sep 21, 2017
Pros: The bed and pillows. No the bath, no the restaurant, no the staff. How can I choose.
Cons: Our in room espresso maker was broken.
Location: It's the downtown. The costello, the plazas, the shopping, the waterfront. It's all right there.
Rogjt on the Avenida and a walk to everything. Don't pass up the museo of arts with all the stuff removed from Churches and Monestaries when then were taken over. It is incredible, The restaurant Ad Lib is amazing. Our tour took us to many even better places, but on our own it was nice to come back and relax without the burden of language. This is a 5 star hotel and does not seem to cost as much as some others. Make a bee line for a Sofitel whenever and wherever you can.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel near local attractions!

Posted Sep 11, 2017
Pros: Easy access to close venues. Quiet. Clean.
Cons: Please advertise they do not have irons in the rooms.
Location: There are a variety of shopping stores near by
The Sofitel staff was amazing. They were very courteous. Ailton was exceptional. He was very kind and helpful during our staff. He took customer service to another level that we have not experienced before. The hotel is located near many shops and restaurants you can walk to. Love the city!!
5 out of 5
Recommended
for Everyone
by A verified traveler from boynton beach , Fl

One of my favorites !

Posted Sep 9, 2017
This is my fourth trip to Lisbon and I wouldn't stay anywhere else . The Sofitel staff is top notch !
4 out of 5
Recommended
for Couples
by A verified traveler from surrey uk

Good location and quiet.

Posted Sep 3, 2017
Pros: Location, peace and comfort.
Cons: Service at breakfast could be a little unreliable but improved after we had a word with management.
Location: All sights, shops and restaurants within walking distance.
This is a well located hotel close to the city centre but quiet. Usual good So vital standard. Good restaurant also. Extremely friendly and helpful service.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Posted Sep 1, 2017
No, I do not want to do this. The hotel was great.
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Luxury hotel in city center

Posted Aug 28, 2017
The hotel is conveniently located on the main avenue of Lisbon, near trendy restaurants, bars, and lounges. The staff was very helpful and attentive. The room was spacious and clean.