Find Hotel with a Concierge in Avenida Tulum

"Excellent location, awesome food, awesome staff. had an amazing time."

"The staff was A++ they all knew our names by day 2. They were super courteous and very very honest. We left our safe open one day with plenty of cash on display and they came cleaned our room and absolutely nothing was taken. The resort was spotless. The events were far away from the rooms so you could get your rest of that is what you came for. The food was okay. The reservation for the Brazil restaurants had to be done from 2pm to 4pm which was very inconvenient. The steak didn't blow my mind. But the service made up for it. Their ceviche restaurant only serves tilapia. Which I was so super disappointed about. The main buffet was usually the best choice. The other had waits. The sushi bar was good. The rice was a tad harder than it should be. Their little coffee and bakery shop inside one of their stores was amazing. It had fresh ice cream daily and different desserts than in the restaurants. They went all out for the US folks for thanksgiving. They decorated the hotel and served a full turkey dinner and a rib roast. The pools and beach were incredible. We truly enjoyed our stay. "

"Loved it coming back soon"

"Rooms were clean.all the staff was cheerful and worked hard to see we had a great time. Food was great. We would recommend the resort "

"Overall, an amazing experience traveling with our 6-month-old infant. The staff were super friendly and kind. -Allowed us to have early check-in and enjoy the lunch buffet. -Made special arrangements in our room for celebrations, including cake and balloons. -Staff offered balloons to our infant, which made him smile. -Restaurants were amazing, especially the international buffet and Moongate, with amazing chefs and performers (Antonio). -Room service did a brilliant job, and the room always smelled pleasant. -Amazing and exclusive views from the Preferred Club Lounge (ocean view). Areas for improvement (because I want them to do better and better): -A baby nursing room, especially for guests who arrive early before check-in when the room is not yet available. -A larger crib with adjustable height. -Sales/Marketing reps should not be pushy when trying to sell activities or spa services. -Why are standard beachside cabanas an additional cost? They should be included as part of the all-inclusive package. -The Kids Club did not have a baby-friendly entrance (no ramp or automatic door), which made it difficult with a stroller. -The water temperature, especially in the kids’ zone, should be temperature-controlled so it’s not too cold. -There should be halal meat options or a designated restaurant offering halal choices. "

"I had an amazing time! Great Amenities and very friendly staff."

"The room was spotless and the personal very nice and courteous, Pool was warm and perfect, we love the adult pool that was separate and alone. We enjoyed our time there. "

"Very clean and beautiful hotel "

"Wonderful experience"