Will never go back to this Hotel
Posted Dec 16, 2016
The last day of my stay I called front desk to ask for a late check-out, paid of course. The person on the line told me they could do it, but asked me to go to stop by reception because there had been "issues" with my credit card.
Minutes later, I showed up and learned that the reservation of funds they did on my credit card had been exceeded. I gave them another credit card, and the problem was immediately solved.
So I went to get my car from valet parking, after 25 minutes of waiting they started making questions, to the point of questioning if I had in fact left my car the night before with them. That made me go back to Reception and asked to talk to the Manager.
When he came out, he gave the most outrageous explanation that I would imagined from a world class, renowned resort like Turnberry Isle. He said “being totally honest”, he had decided to put a retention on my vehicle because of the credit card issue. You can imagine my surprise to learn that in Hotel that charges U$ 450 per night, plus U$ 40 for valet, their first option would be to treat a guest like a thief. Had the people from Valet released my car, I would have never known that this is the way this manager decided to act. So much for a “trained” five-star hotel manager.
Later, I received all kinds of apologies, and a ridiculous U$ 100 credit on my account, and U$ 35 removal for valet charges “for the inconveniences caused”. Of course, that´s not going to make it.
I´ll make a formal complaint to the n