Staff was very friendly and helpful. The continental breakfast is just great -- a good variety of healthful, fresh and filling foods that really give you a good start for your day. Rooms are modern and clean, fairly large compared to other similar hotels. No complaints, really.
Traveller from Chicago, IL
Set on Avenue Louise, amidst some of the finest shopping in Brussels, this hotel is within 2 km of the Royal Museum of Fine …More
From the moment our taxi pulled up at the hotel, our experience couldn't have been more delightful. The room was very comfortable and the bed divine... We had drinks at the bar, and dinner in the Crystal Lounge - also very positive experiences. All staff were friendly, courteous and obviously well trained: more importantly, all seemed to enjoy their jobs and genuinely made our stay memorable.
Traveller from Sydney
This 5-star luxury hotel is in the chic Avenue Louise shopping district, 100 meters from the Louise metro station. The Palais …More
We enjoyed our week-long stay at The Chatelain. The front desk staff was very friendly and helpful. The bartender in the hotel bar was a really nice fellow. Sadly, we were at the hotel for his final days. He really made the little bar fun for us. We loved the snacks they provided in the bar.
The neighborhood is decent. The tram is close by. If you like to walk you won't mind walking to the main square. Unfortunately, the neighborhood is long on boutiques and somewhat short on bars and restaurants. Finding a welcoming bar or restaurant in Brussels proved tricky. We experienced quite a bit of rude service. And the poor service wasn't just because we were Americans. We saw many instances of shoddy service to others around us. Many in the Brussels "hospitality" industry did not really seem to understand the term hospitality.
The room at The Chatelain was nice. There was definitely some wear and tear. The bathroom had a tub and a shower. Of course they decided to put the toilet in a separate little closet. Personally, I am not somebody that feels that a shower and a tub cannot get along together in the same room. Our room had a beautiful view of the office building across the street. So, the view did not help boost the room's star rating.
Overall, I enjoyed staying at The Chatelain. You may want to bring your own pillow.
This family-friendly Brussels hotel is located in the entertainment district, within a 10-minute walk of Architecture Museum …More
I stayed at hotel while attending a business meeting held there. The meeting rooms + food was great, really great! The breakfast buffet was one of the best in Brussels. The attention at check-in was poor (long wait), the room was OK but the bathroom was annoying (no counter space near sink, heavy and awkward hair dryer, toilette seat too high and uncomfortable, water spilling from shower). As soon as I checked in, some construction started outside my door with heavy banging and loud noises (for 30-40 minutes). It would have been nice to be told about it during check-in. In summary, a bit more attention to guests would be nice.
Traveller from Durham, NC
Located in the heart of Brussels, this hotel is within a 15-minute walk of Museum of Fantastic Arts, Horta Museum, and Notre …More
This tree-lined thoroughfare is one of Brussels' most prestigious destinations. Home to designer boutiques and fashion houses, Avenue Louise is the perfect place to find a new suite or the latest couture. You'll also find embassies for many South and Latin American countries, as well as offices for multinational corporations. Be wary of the traffic; it can get heavy during rush hour.