Ratings based on 447 Verified Reviews

3.9 out of 5
89% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from vaughan on. canada

Great for three

Posted May 28, 2017
Great location a one minute walk from the metro seperate room for the third person very spacious but no air conditioner that was the one thing that could have been better we managed but it was still hot I would definitely stay there again just not in the 30 degree weather.
Comment from Hotel Management
Jun 7, 2017 by Charlotte, Hotel Management
Dear Aaron, thank you very much for your feedback. We are taking good notes of your remarks in order to constantly improve our quality of service. We hope to welcome you again soon. Best regards,
2 out of 5
by A verified traveler

Not great

Posted May 19, 2017 on Hotels
Room very hot and noisy. Service was incredibly poor. Wifi was non existent, so no good for business travellers
Comment from Hotel Management
May 30, 2017
Dear Sir, dear Madam, We regret to read that the studio where you stayed disappointed you as well, I have noted your observations for improvements, please be assured that I will coordinate the plans for these enhancements with the respective team members. Would you be so kind to contact us in order to give us more details about your stay. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilised to improve our service and communication. Kind regards
4 out of 5
by A verified traveler

Posted May 2, 2017 on Hotels
Clean well fournished hotel, close to subway station. Nice staff. Perfect for business.
Comment from Hotel Management
May 20, 2017
Dear guest, thank you for your comment. We hope to welcome you again soon for your next work session in Brussels, or maybe for future touristic stays, who knows... Best regards, Charlotte
4 out of 5
by Joanna

Convenient location in Brussels

Posted May 2, 2017 on Hotels
The hotel is located in a good area, very close to the Metro and the Tram that lead you to main train stations and the city centre (although you could take a leisurely walk to Grand Place from here if you wanted to). It's in the main shopping district where you can find both high end and high street brands - perfect for shopaholics. The apartment/hotel was clean and sufficient for our needs - we were able to make a couple of meals here using the implements provided, which is convenient, as sometimes you don't want to eat out. There is a supermarket underneath the hotel so you can get your provisions there. The WiFi is stong, as is the water pressure for the shower/bath. The TV had English channels too, so you can keep in touch with what's happening at home. Check-in was a bit slow. They originally couldn't find our booking, but eventually did and it was smooth sailing from there. Reception had a drinks point which was handy so you can have tea or coffee for free. We didn't have their breakfast so can't comment on that. There were noise issues during our stay - more with other guests banging doors and a party happenning nearby than the hotel itself. It would be good if the hotel had air conditioning so we either had to keep the windows closed and boil in the room or opening the windows but have lots of street noise which would make it difficult to sleep. Otherwise, we would consider staying here again.
Comment from Hotel Management
May 20, 2017
Dear Joanna, thank you so much for a such a detailled feedback about your stay. I am sure it will help us improve our quality of service for the future. We appreciate so many compliments about the residence and hope you enjoyed your stay. Indeed, the building has a central heating so it is difficult for the guests to have the perfect warming/cooling. Besides that, we hope to have the pleasure to welcome you again soon. Best regards, Charlotte
4 out of 5
by David

Clean and convenient property

Posted Apr 23, 2017 on Hotels
Convenient location for shops, cafés and restaurants; also good public transport connections (trams and Métro) just a block away. The property is modern and comfortable enough. Rooms are serviced only on stays of more than one week, but that was not a problem for us. The bed seemed comfortable enough but unfortunately hurt my back after a couple of nights. One morning there was no hot water (just while we were washing/showering, naturally!) - when we mentioned it to the receptionist she apologised and said it was due to boiler maintenance in the building, which is fair enough. The only real issue for us was that as there was no a/c in the room, we had to keep the window open at night for ventilation, and there tended to be quite a lot of early morning noise on the small side street our room looked onto: rubbish collection/bins emptying, deliveries to local cafés etc. So our mornings were quite disturbed and we never really got a full night's rest.
Comment from Hotel Management
Apr 26, 2017
Dear David, Thank you very much for such a detailled feddback about your stay. We sincerly apologize you could not get a real full night's rest because of the noise in the street. We will be more than happy to welcome you again in the future in our residence and offer you a court view room for your next stay, where it is a lot more quiter. Sorry again and see you soon. Best regards, Charlotte
4 out of 5
by A verified traveler

Posted Apr 12, 2017 on Hotels
Nice and clean. Very quiet. Large space. Parking is underground but charged extra. We thought it was included. Good amenities nearby, supermarkets and restaurants and transport with tram networks.
Comment from Hotel Management
Apr 21, 2017
Dear guest, thank you for sharing comments about your stay. We are glad to know you enjoyed the appartments and location and we hope to welcome you soon again. Best regards, Charlotte
5 out of 5
by annick

Posted Apr 5, 2017 on Hotels
for me when as I travel a lot for my job, hotel apartment is the best as I can somehow feel bit more at home. the hotel is clean, quiet and the service is good an fast. Room upstats.
Comment from Hotel Management
Apr 21, 2017
Dear Annick, thank you very much for this comment. We are glad to know you enjoyed the concept and your stay with us. We are looking forward to welcome you again in one of our residences. Best regards, Charlotte
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2017
Very good location!! Nice neigborhood close to the public transport.
Comment from Hotel Management
Feb 22, 2017 by Charlotte , Hotel Management
Dear guest, thank you for sharing your feedback about our residence. See you soon at Citadines Toison d'Or.
2 out of 5
by Kathy

Posted Feb 14, 2017 on Hotels
Stay and location great but Wifi kept dropping out and noise from other guest ruined our stay
Comment from Hotel Management
Mar 4, 2017 by General Manager, Hotel Management
Dear Kathy thank you for your feedback. I'm sorry to read that there were someissues during your stay with the Wifi Connexion. We will do our best to check that. Kind regards
5 out of 5
by William

Awesome!

Posted Feb 13, 2017 on Hotels
Very nice and clean. We were shocked that there was a kitchen with a dishwasher. WiFi was a little slow though. Overall great experience.
Comment from Hotel Management
Mar 11, 2017 by General Manager, Hotel Management
Dear William, Thank you for your great comment about our residence. We hope to welcome you again soon ! Best regards, Charlotte