Ratings based on 449 Verified Reviews

4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Posted Sep 20, 2017
Cons: Nothing
Stayed just over night becaue we have friends in town but super people super facility would recommend to friens that want more than a place to sleep.
Comment from Hotel Management
Sep 24, 2017 by Arianna Testa, Hotel Management
Dear Bert, I would really like to thank you for your lovely review. We hope to welcome you again to the NH Stephanie. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with great staff

Posted Sep 20, 2017
Helpful staff with a great breakfast buffet. I highly recommend it!
Comment from Hotel Management
Sep 24, 2017 by Arianna Testa, Hotel Management
Dear Guest, We really appreciate your lovely comment. We hope to see you again at the NH Stephanie! Kind regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Cheshire UK

Great location and close to main shopping area

Posted Sep 18, 2017
Pros: Location and easy access for our needs of sightseeing
Lovely quiet hotel close to main shopping are, plus 15-20 minute walk towards sightseeing attractions. Plenty restaurants nearby and easy transport links with tram & Metro.
Comment from Hotel Management
Sep 24, 2017 by Arianna Testa - Front Office Manager, Hotel Management
Dear Brian, I would really like to thank you for your lovely review. We hope to welcome you again to the NH Stephanie. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, Alberta

Amazing Stay

Posted Sep 11, 2017
We have nothing but great things to say about our stay in Brussels. Hotel Stephanie was our favorite hotel on our 2.5 week tour of Europe to 4 countries. Hotel staff were welcoming and helpful. The room was spacious, clean and comfortable. The morning buffet was nice, with a great selection. The internet was fast and the coffee selection was nice. It's located close to the train and close to nice restaurants. I would highly recommend this hotel to our friends and family. Thank you for the great experience.
Comment from Hotel Management
Sep 13, 2017 by Arianna Testa, Hotel Management
Dear Danielle, First of all, thank you for your wonderful message and for letting us know about your experience! We are really glad that you enjoyed staying with us and we hope to welcome you, your friends and family really soon! I will share your lovely words with the entire team. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Business

Posted Sep 7, 2017
Pros: Clean and comfortable.
Cons: N/A
Location: Convenient location for public transport, restaurant and shops.
I have stayed at this hotel many times on my business trips to Brussels. Every time, the stay is perfect.
Comment from Hotel Management
Sep 13, 2017 by Arianna Testa, Hotel Management
Dear Guest, First of all, thank you for taking your time in order to review our hotel. We are really glad for the lovely comment and we hope to welcome you again really soon! Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Jun 30, 2017
Pros: Modern, clean, comfortable, no hassle stay
Friendly and welcoming reception staff Comfortable room Pleasant location - central and near shopping and transport but in a quiet spot Late check out on Sunday (til 5pm) welcomed
Comment from Hotel Management
Jul 4, 2017 by Olga Cadar/Hotel Director, Hotel Management
Dear Kaz, I am happy to read that you had a nice stay with us and we hope to host you again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in great neighborhood

Posted May 28, 2017
Pros: The location is perfect!
Location: Great bakeries, cafés and restaurants a few steps away. Close to metro and trams . Ixelles, st-Gills 10 minute walk
I had a wonderful stay , it was nice to come back to a comfortable clean room at the end of a day of sightseeing.
Comment from Hotel Management
Jul 4, 2017 by Olga Cadar / Hotel Director, Hotel Management
Thank you for taking the time to leave such a nice comment on our hotel, we do our best to make people happy while staying with us! Sincerely yours,
4 out of 5
by A verified traveler

Mostly Good, but Noisy

Posted May 12, 2017 on Hotels
Pros: *Great, friendly staff *Spacious rooms and bathrooms *Soaking tub *Well-located near several restaurants *Good breakfast (including eggs & breakfast meats for those of us who consider these things breakfast foods) Cons: *The soundproofing could be improved - I woke up every time a door closed in the hall AND when car doors were shut on the street (1st floor) until I put earplugs in. You can hear people talking outside through the closed window. *The rooms are starting to show some signs of wear (see photo of wall) with cracked bathroom tiles, etc. The overall appearance is still very nice though. *The free WiFi was fine on my smartphone, but I had trouble opening a basic Excel file via DropBox (this was a simple file for personal use, not a massive business file). You can pay for premium access though. In short, I enjoyed my stay here and I would stay again, but not on the lower floors due to the amount of road noise that can be heard.
Comment from Hotel Management
Jun 27, 2017
Dear Madam, Sir, I want to thank you for taking the necessary time to leave a comment over your stay with us! Our customers comments are always helpful and they can only drive to a better service and quality. Sincerely yours, Olga Cadar Hotel Director
5 out of 5
Recommended
for Everyone
by A verified traveler

NH Stephanie Brussels

Posted May 10, 2017
I was very pleased with this hotel - spacious room, well equipped. The hotel staff was very helpful and professional and the location was ideal for me (close to Louise).
Comment from Hotel Management
Jun 27, 2017 by Olga Cadar, Hotel Management
Dear Customer, It's a real pleasure to read your comment and we are very happy that your stay with us was good. Thank you for this comment and we hope to have the pleasure to host you again . Sincerely yours, Olga Cadar Hotel Director
4 out of 5
Recommended
for Everyone
by A verified traveler

Very handy for metro and shopping around Louiza

Posted Apr 2, 2017
Pros: Close to transport connections and shopping
Cons: Checkout should be streamlined to cope with the rush between 8-9am.
Very handy for metro and shopping around Louiza District ( just a 3 minute walk)