Ratings based on 674 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
Very good staff . Air conditioner systems may use renovation. Slow internet
3 out of 5
Recommended
for Everyone
by A verified traveler from saudi

Posted Aug 22, 2017
The Indian food smell all over the hotel entrance , lobby and lounges was terrible
Comment from Hotel Management
Aug 23, 2017 by Guest Relations, Hotel Management
Dear Belal, Thank you very much for having taken the time to fill in the guest questionnaire concerning your stay at Steigenberger Wiltcher’s. We were sorry to hear that our facilities and services did not entirely meet your expectations. Know that we are truly sorry if this has made your stay less pleasant. In your comments you have accurately described your experiences during your stay. Kindly note that it was just during 2 days as we had an Indian delegation in our hotel. We place great value on your opinion and hope that we may look forward to welcoming you with us again in the near future. Yours sincerely, J. Oldenburger General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Kuwai

Good

Posted Aug 17, 2017
Extra in hotel expensive every time do you give me extra
Comment from Hotel Management
Aug 20, 2017 by guest relations, Hotel Management
Dear mbco, Thank you very much for having taken the time to fill in the guest questionnaire concerning your stay at Steigenberger Wiltcher’s. We were sorry to hear that our facilities and services did not entirely meet your expectations. Know that we are truly sorry if this has made your stay less pleasant. In your comments you have accurately described your experiences during your stay. We have taken all your comments very serious and discussed them within the management team for future developments. We place great value on your opinion and hope that we may look forward to welcoming you with us again in the near future. Yours sincerely, J. Oldenburger General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2017
Beautiful modern looking luxurious Hotel . Excellent staff excellent service
4 out of 5
by A verified traveler from Miami, FL

Nice hotel, good location

Posted Jul 8, 2017
Pros: Spacious, location, staff
Cons: In room dining options and prices. Internet connection
The hotel is nice, although the room could use some renovation. The room is was very spacious, something not that common in Europe, which was nice. Had a regular electric kettle rather than having a Nespresso coffee maker, a standard within this hotel category. Room service options are limited and overpriced.
5 out of 5
Recommended
for Everyone
by A verified traveler from K

Nice clean hotel.

Posted Jul 7, 2017
Very friendly staff, hotel close to everything! The rooms were super clean, new furniture nothing old!
5 out of 5
by Michelle

This traveler left a rating score only Posted Jun 21, 2017 on Hotels
5 out of 5
by Nancy

Sophisticated friendly hotel

Posted Jun 7, 2017 on Hotels
Exceptional place to stay in Brussels. Classy, elegant, friendly clean and perfect location. Just the best.
3 out of 5
by Ahmed

Posted May 29, 2017 on Hotels
Comment from Hotel Management
May 31, 2017 by Karel Lemmens, Hotel Management
Dear Ahmed, Thank you very much for having taken the time to fill in the guest questionnaire concerning your stay at Steigenberger Wiltcher’s. We were sorry to hear that our facilities and services did not entirely meet your expectations. Know that we are truly sorry if this has made your stay less pleasant. In your comments you have accurately described your experiences during your stay. We have taken all your comments very serious and discussed them within the management team for future developments. We place great value on your opinion and hope that we may look forward to welcoming you with us again in the near future. Yours sincerely, J. Oldenburger General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from B-ham, MI

Excellent hotel and staff

Posted May 29, 2017
Superb location and accommodations with a very professional and friendly staff. Concierge Alan went above and beyond the call of duty by helping me secure some gift items from a closed lovely shop on the other side of town that I had viewed through the window. He phoned the proprietor and arranged for a car to pick up and deliver the items whilst I visited the beautiful battlefield of Waterloo. Room was large, lovely and comfortable. Would return and recommend for you.
Comment from Hotel Management
May 29, 2017 by guestrelations, Hotel Management
Dear Eddy, I would like to thank you very much for taking the time to fill out our survey. Your feedback is highly appreciated therefore we are glad that you reviewed our hotel and its services. First of all, we were pleased to see that we exceeded your expectations in every aspect and you very much enjoyed your stay with us. The satisfaction of our guests is the most important for us and we are glad that we left such a good impression. We would very much appreciate if you would take a couple of minutes to put your experiences on www.tripadvisor.com as well. We hope to have the pleasure of welcoming you back soon! With kind regards, J. Oldenburger General Manager