Ratings based on 994 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Posted Oct 17, 2017
Overall what you expect. Nothing more. Views good.
Comment from Hotel Management
Oct 18, 2017 by Digital Marketing Manager, Hotel Management
Hi Eric, Many thanks for having reviewed your stay. It's pleasure to see you have enjoyed your stay with us and we hope to welcome you soon again! Kind regards, Max Decock
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 11, 2017
Pros: Clean, quiet, rooms are big enough (panoramic room), with modern bathroon amenities.
Cons: Staff was not very helpful in giving advice on transportation.
Nice hotel, close to many sites with a lovely park nearby. Our rooms were upgraded upon arrival, which was very nice of the staff to do.
Comment from Hotel Management
Oct 16, 2017 by Digital Marketing Manager, Hotel Management
Dear, Many thanks for having reviewed your stay. It's a pleasure to see that you have enjoyed your visit and that you liked the room as well as the amenities. Thank you as well for your feedback on our service, we're disappointed to see this and we'll definitely look into this, thanks for having signaled this. We hope to see you again soon and wish you a great day in the meantime. Kind regards, Max Decock
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 7, 2017
Very nice hotel. Upon arrival, our rooms were ready despite the fact that it was early morning. We were upgraded to a panoramic room, which was very nice. However, the staff failed to mention that this upgrade included breakfast. We only found out 2 days before our departure. Overall, the hotel is well situated, close to many sites, clean, quiet and the rooms are very comfortable.
Comment from Hotel Management
Oct 16, 2017 by Digital Marketing Manager, Hotel Management
Dear, Many thanks for having reviewed your stay. It's a pleasure to see that you have enjoyed your visit and that you liked our service - that's always nice to hear, thank you for the kind words! We hope to see you again soon and wish you a great day in the meantime. Kind regards, Max Decock
5 out of 5
Recommended
for Everyone
by A verified traveler from Tehran, Iran

Few days stay in Brussels

Posted Oct 2, 2017
Room was clean and well equipped. Hotel staff were friendly and helpful, breakfast was great, easy access to metro. The Hotel is one of the best! Regards, Farhad
Comment from Hotel Management
Oct 3, 2017 by Digital Marketing Manager, Hotel Management
Dear Farhad, What an absolute pleasure it is reading your review, many thanks for your kind words! We're happy to see that you have enjoyed your stay with us and that you liked our location as well as our staff. We hope to welcome you soon again and wish you a great day in the meantime! Kind regards, Max Decock
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Always a great hotel

Posted Sep 28, 2017
Fast check-in, nice rooms, great service. Only downside is please put large cups in bedrooms as small cups too small for decent cup of coffee from free coffee in rooms.
Comment from Hotel Management
Oct 2, 2017 by Digital Marketing Manager, Hotel Management
Dear Ian, Many thanks for your feedback, it's a pleasure to see that you have enjoyed your stay with us and that you liked our service and rooms. Thank you as well for the constructive comment on the cups, we'll definitely take this into account. We hope to welcome you soon again and wish you a great day! Kind regards, Max Decock
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Sep 28, 2017
Stylish hotel with amazing views, friendly and helpful staff. Great location. Good service.
Comment from Hotel Management
Oct 2, 2017 by Digital Marketing Manager, Hotel Management
Dear, Many thanks for your feedback, it's a pleasure to see that you have enjoyed your stay with us and that you liked our staff - that's always nice to hear. We hope to welcome you soon again and wish you a great day! Kind regards, Max Decock
5 out of 5
by A verified traveler from Vaughan, ON

nice hotel, close to shopping and landmarks

Posted Sep 27, 2017
Pros: Room, Window and View, Furniture, Mattress/Bed, Decor, Shower and Location.
Cons: Staff be more welcoming and a bit friendlier
My wife and I spent one night in this hotel. The hotel is very nice, clean and comfortable. Staff is so so, not bad though. Room, bed, furnishings and shower are super. Location is fantastic.We look forward to our next trip to Brussels, just to stay in this great THE HOTEL.
Comment from Hotel Management
Oct 2, 2017 by Digital Marketing Manager, Hotel Management
Dear Musa, Many thanks for your feedback, it's an absolute pleasure to see that you have enjoyed your stay with us and that you liked the room and its amenities. Thank you as well for your constructive feedback on our service, we'll definitely look into this. We hope to welcome you soon again and wish you a great day! Kind regards, Max Decock
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Lovely hotel stay.

Posted Sep 22, 2017
Pros: location, rooms were rally nice and modern
Cons: i'm not sure if the spa facilitates (steam room/ sauna) were unisex but it seemed to be
Location: shopping, walking
The area is really nice & quiet. the room and bathroom are modern with a great view. overall an enjoyable weekend and will definitely be back.
Comment from Hotel Management
Sep 26, 2017 by Digital Marketing Manager, Hotel Management
Dear T, Many thanks for having reviewed your stay. It's a pleasure to see that you have enjoyed your visit with us and that you liked the area as well rooms. Hope to welcome you soon again and have a great day in the meantime! Kind regards, Max Decock
5 out of 5
Recommended
for Everyone
by A verified traveler from Riyadh, Saudi Arabia

Nice hotel in Brussels

Posted Sep 18, 2017
Pros: Nice rooms, newly renovated, light control next to the bed headboard. Beautiful view from the 18th floor
Cons: Car parking is machine operated, it would have been better if it was added to the hotel stay bill. The cost is 35 Euros/day,
Location: Nice location, 15 minute walk to central historic area, many designer shops in the vicinity and some less expensive stores.
Nice hotel, clean, free mini bar (still water, carbonated water, soda, juice) that is replenished every day. Friendly staff. Plenty of parking spaces in the Hotel garage. Nice breakfast with garden view.
Comment from Hotel Management
Sep 18, 2017 by Digital Marketing Manager, Hotel Management
Dear Solaiman, Thank you for having shared your detailed feedback. We're happy to see that you have enjoyed your stay with us and that you liked the rooms as well as it amenities and our staff - that's always nice to hear. Hope to see you again soon and have a great day in the meantime! Kind regards, Max Decock
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Beautiful hotel with gorgeous views of Brussels!

Posted Sep 11, 2017
My husband and I had a wonderful stay at The Hotel. We had a corner room which had an incredible view of the city which I would highly recommend. The breakfast was delicious, and the staff was very friendly and helpful. The Louise metro station is very close and affords easy access to other parts of the city and the Midi station for day trips out of the city. I highly recommend this hotel.
Comment from Hotel Management
Sep 12, 2017 by Digital Marketing Manager, Hotel Management
Dear Lindsay, Many thanks for having reviewed your stay. It's a pleasure to see that you have enjoyed your stay with us and that you liked the view as well as our location. We hope to welcome you once again and wish you a great day in the meantime! Kind regards, Max Decock