Ratings based on 510 Verified Reviews

3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Cheap hotel

Posted Nov 18, 2017
Very run down hotel and the staff doesn’t respond.
Comment from Hotel Management
Nov 21, 2017 by Guest Relations, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. I was very disappointed to read of your experience during your stay. Your comment has been analyzed and be assured that we will take steps to improve the quality of our service in the future. For us it is very important to satisfy our customers and always try to improve the quality of the product we offer to provide the comfort you deserve. We take this opportunity to invite you to visit us again, hoping to exceed your expectations and receive a new and more positive feedback. Warm Regards, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Modern clean and bright

Posted Nov 15, 2017
Great staff, really friendly and helpful. Air conditioning not working cos its winter but was hot on 5th floor
Comment from Hotel Management
Nov 17, 2017 by Guest Relations, Hotel Management
Dear Kate, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Nice, original and well placed.

Posted Oct 27, 2017
Original, luminous, clean and in the center of Brussels. A great alternative to often more expensive Hotels.
Comment from Hotel Management
Nov 2, 2017 by Guest Relations, Hotel Management
Dear Manu, Thank you very much for the great review and top score! We are really happy that you enjoyed our hotel. Looking forward to welcome you again. Warm regards, Guest Relations
4 out of 5
by A verified traveler

Would stay again

Posted Sep 11, 2017 on Hotels
Nice hotel, clean, comfortable and modern within easy walking distance (though uphill) of the Brussels midi train station. The main part of the city is also easily accessible.
Comment from Hotel Management
Sep 16, 2017 by Guest Relations, Hotel Management
Dear guest, Thank you for your comment, we are glad to see you enjoyedyour stay with us. Regards Pantone staff
1 out of 5
by A verified traveler

below average

Posted Sep 7, 2017 on Hotels
Didn't live up to expectations
Comment from Hotel Management
Sep 11, 2017
Dear Guest, Thanks for your comment. We were disapointed to read that your stay at Pantone Hotel has not lived up to your expectations. However, we will do our best to grow and improve our service day after day and for that we thank you once again for your feedback. We look forward to welcoming you again on your next visit to Brussels in the hope of making you even more satisfied with the quality of our services. Sincerely, Guest Relations
3 out of 5
by A verified traveler from London

Nice staff. Decently well located.

Posted Sep 2, 2017
All was good at the beginning, but there was no hot water and the air con was leaking water. Comfy huge bed. Ok overall, but not sure I'd recommend.
Comment from Hotel Management
Sep 5, 2017 by Guest Relations, Hotel Management
Dear Mike, Thank you very much for your time to review our property. Please accept our apologies for the inconvinience caused. We take this opportunity to invite you to visit us again, hoping to exceed your expectations and receive a new and more positive feedback. Warm Regards, Guest Relations
5 out of 5
by Benjamin Joel

THE BEST

Posted Jul 21, 2017 on Hotels
Everyone was so welcoming. The good thing about this hotel is that the staff are all nice, kind and accommodating...=)
Comment from Hotel Management
Jul 24, 2017
Dear Benjamin Joel , Thank you for the nice review! We are very happy that our staff made your stay pleasant. Looking forward to welcome you again in Brussels. Warm regards, Guest Relations
4 out of 5
by Rachelle

Posted Jul 15, 2017 on Hotels
The room was small, but with the all white it made it feel slightly larger. Bathroom very tight. Location was good, not too far to walk and close to the metro as well. Biggest complaint was noise - couldn't even keep the windows open at night because noise from other rooms that also had their windows open was very loud well past 2am.
Comment from Hotel Management
Jul 18, 2017
Dear Rachelle, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Guest Relations
5 out of 5
by A verified traveler

Great hotel. Love it. It was fun

Posted Jul 2, 2017 on Hotels
It was Amazing.
Comment from Hotel Management
Jul 4, 2017
Dear Sir, Madam, Thank you for the great review! Looking forward to welcome you again. Warm regards, Guest Relations
4 out of 5
by A verified traveler

Posted Jun 8, 2017 on Hotels
Comment from Hotel Management
Jun 12, 2017
Dear Sir, Madam, Thank you for the good score! Warm regards, Guest Relations