Exterior
Check availability

Reviews of Hotel Cristina

3 out of 5
Hotel Cristina
Via Diocleziano, 109, Naples, NA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 290 out of 513 reviews" "
Rating 8 - Good. 181 out of 513 reviews" "
Rating 6 - Okay. 30 out of 513 reviews" "
Rating 4 - Poor. 4 out of 513 reviews" "
Rating 2 - Terrible. 8 out of 513 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Pawel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chiuso prosciutto

10/10 Excellent

Samantha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very welcoming and helpful during our stay here at Hotel Cristina Facilities were very clean and had everything we required for our short stay> Great location for sightseeing with train stations only a few minutes walk to get into the various cities.
Stayed 3 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel as neat, clean and modern. Staff was friendly and very helpful. I highly recommend this hotel when staying in Naples.
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was great! The area around the hotel left a lot to be desired. The streets and sidewalks had too much debris and garbage on them.
Stayed 2 nights in Oct 2023

2/10 Terrible

Shamshad

Disliked: Cleanliness
Don’t stay at Hotel Cristina in Naples, Italy
Hotel Cristina charged me €50 for a shuttle to airport, but I was charged €25 by a driver who appeared as a shuttle driver. Upon complaining to Hotel Cristina, they blamed me for everything. You should delist so en-ethical people.
Stayed 2 nights in Sep 2023

2/10 Terrible

Abdulaziz, San Bernardino

Disliked: Cleanliness, staff & service, property conditions & facilities
They were rude
Stayed 1 night in Oct 2023

6/10 Okay

Anne

Liked: Cleanliness
Stayed 1 night in Sep 2023

6/10 Okay

neelkanth, Hilliard

Liked: Staff & service
Average property, suitable for a quick overnight stay. Not very well maintained. One of the main reasons that I booked the place was that they advertised as having a shuttle to the airport. But actually the hotel is pretty far from the airport and the shuttle had to be booked 2 days in advance? This I consider as misleading advertising. Taxi cost is Euros 30 to 35 from hotel to airport.
Stayed 1 night in Sep 2023

8/10 Good

ANA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the cost, very close to the mostra de oltramare convention center you can go walking. Breaksfast its good
Stayed 3 nights in Aug 2023

8/10 Good

Julie Dawn

Traveled with partner
Very clean and friendly staff
Stayed 8 nights in Aug 2023

10/10 Excellent

Adela del S

Stayed 3 nights in Aug 2023

10/10 Excellent

Jeannie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with small rooms. Excellent condition. Area for dining and walking at night scary. It’s probably a good area for middle class neopolitans, just not my cup of tea.
Stayed 1 night in Jul 2023

8/10 Good

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities
Quite modern and good breakfast selection
Stayed 1 night in Jun 2023

8/10 Good

Zhiwei

Stayed 1 night in Jun 2023

10/10 Excellent

Ryan

Stayed 1 night in Jun 2023

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly, secure car park
Stayed 1 night in May 2023

6/10 Okay

Julio

Traveled with family
Disliked: Amenities, property conditions & facilities
the hotel is very run down, needs renovation
Stayed 1 night in Sep 2022

2/10 Terrible

Mark

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel advertises a transfer service to the airport, which is why I booked it. I had e-mailed the property 4 days before our arrival asking about a transfer. I was told that it would be best to arrange the transfer the day of, or to simply take a taxi. The day of check-in, I once again asked about transfer to the airport, and the message was the same: grab a taxi in the morning. At the time we were checking in, a taxi strike was already in progress and would continue the next day. At no point did the front desk inform us of this. We got down to the front desk the next morning, asked for a taxi, and only then were we informed that there is a nationwide taxi strike, there are no cabs, we should head to the train station and catch a shuttle, and good luck. These directions were good, but not in time. I missed my flight and had to rebook at considerable cost to myself. I do not blame this property for the taxi strike: those are common in Europe especially in the summer. However, I do blame them for either not knowing about the strike (which I must emphasize, was ongoing as we were checking in), or not telling us, allowing us time to come up with an alternative solution. Other than that, the hotel was clean and quiet. But it was not worth the $1500 a night (the cost of the flight rebooking) that it ended up costing us.
Stayed 1 night in Jul 2022

8/10 Good

Emma

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable stay
Nice, clean and comfortable stay in this stylish hotel. Pleasant and friendly staff, but when the bar close in the evening you can’t get a glass to you room for the beers we brought ourselves. A little odd. All in all a pleasant stay though, but it is quite a bit outside the city center.
Stayed 2 nights in Oct 2021

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Great place for overnight, very clean, parking on site.
Stayed 1 night in Sep 2020

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is excellent.. very clean and better than a 3 star superior. The only drawback is the location, although very good if one wants to walk to the San Paolo stadium.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming, friendly and helpful staff. Fantastic buffet breakfast. Clean, well maintained rooms. A great stay and one I would highly recommend.
Stayed 3 nights in Feb 2020

10/10 Excellent

Charles, Seattle, WA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very responsive staff prior and during stay; location was very convenient for mass transit and walking to San Paolo Stadium
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, room comfort
An Okay place for the price
This location is off the beaten path but for us was fine. We appreciated the secure parking and good local transportation. The bar tender/breakfast attendant Francesco was the best! Our room needs more lighting and as a handicap accessible room, it was not functional. The cupboard and safe are way too high up. I am 5'3" and barely could reach the cupboard for clothes. Also, the shower room was needing renovation/deep cleaning. Breakfast was very good.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable, good (free!) breakfast, mostly friendly staff. Located very close to great restaurants! Not in the city center, but public transportation to the city is easy to use. Overall, I would recommend staying here if you are willing to travel into the city center for sightseeing and stuff!
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

HB, Edmonton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place in the heart of la spezia. Go .
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service, desk clerk gave us fantastic recommendations for restaurants. Clean and comfortable
Stayed 1 night in Jun 2019

6/10 Okay

Ekaterina

Liked: Cleanliness, property conditions & facilities
Good room in crazy neighborhood!
I had so so experience: It says they have parking, but you got to stop in the middle of the road, go to reception to ask to open the gate and drive in, then realize that parking just for couple of cars and there are no spot for you! Lots of people on the reception, and the receptionist who barely speak English can not really help you. They ask to give them passports and pick up later. I wouldn’t risk to do that! Room was OK. (Old air conditioner, but works, windows face railroads, so not an option) Neighborhood is crazy and I wouldn’t stay there again!
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, proximity to Metro and links to centre of Naples.
Stayed 3 nights in May 2019

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hôtel. Request room away from street.
Very clean and well maintained, Good location close to métro for city centre, Useful supermarket next to métro station, Free secure parking, Fantastic front desk staff, Excellent breakfast
Stayed 5 nights in Mar 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was outside the city center within a 1 minute walk to Metro station to city. FREE ON-SITE parking was an amazing perk and FREE BREAKFAST BUFFET was great way to start the day. FREE WIFI WAS STRONG as I needed it for work at night.
Stayed 3 nights in Mar 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and front desk are really good.
It was a great stay in the hotel. The front desk was really helpful to provide instructions to where we wanted to go.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness
Very nice and clean, friendly and convenient location very close to metro train station, will stay there again
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Good for driving costumers ,front desk is really nice and helpful
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money 3 stars
Quick visit, hotel is good value for a 3 star. Room was small but ok overall, breakfast was a bit basic and more choice could be offered, especially savory options.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2018

8/10 Good

Lorri, Vanvouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was close to the train easy to find and a great base location to see Naples and other attractions -
Stayed 2 nights in Sep 2018

8/10 Good

Martin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located near to a metro station with easy access to Naples (approx 20 mins on train) this is a nice hotel in a busy part of Naples close to the Napoli football stadium and the Mostra conference centre (and also attractions such as Edenlandia. The staff are outstanding and will attend to every wish. They have a good basic command of english, for non-Italians but the hotel is a local hotel and has many Italian guests. Has nice local cafes and restaurants nearby.
Stayed 4 nights in Sep 2018

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Fabiana, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Naples. A little far from city center but the free parking and complimentary breakfast were a plus for us. Staff was courteous and helpful. All was according to our expectations.
Stayed 4 nights in Aug 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Not in a great neighborhood, far from everything, no pool. No ice machine.
Stayed 1 night in Aug 2018

8/10 Good

Deep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice property! Far from the city centre but close to the lake and amazing night life.
Stayed 1 night in Jul 2018