Ratings based on 25 Verified Reviews

4.2 out of 5
80% of guests recommend
4.0 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 3, 2016
nice quiet hotel tucked away near the highway easy check in and check out
2 out of 5
by A verified traveler

Posted Sep 22, 2016
Left old towels, shampoo and conditioner bottles in the shower.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, MI

on business visiting clients in avon, IN

Posted Sep 9, 2016
staff were courteous, attentive and helpful the room was very clean and attractive the location is convenient for stores or restaurants
1 out of 5
by A verified traveler from indiana

Room smelled horrible

Posted Aug 22, 2016
Pretty sure there was serious partying going on in the room with the occupants before us. The smell was horrible! There was a handful of change and a used bottle of an unmentionable left in the nightstand drawer. And the tub drained very slow. The food was marginal at best.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2016
Very friendly staff, clean room. Met all expectations.
Comment from Hotel Management
Mar 9, 2016 by David V, GM, Hotel Management
Dear Anonymous, We're so glad you enjoyed our hotel! Hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 29, 2016
Overall it was a very nice place to stay and very friendly people.
Comment from Hotel Management
Mar 1, 2016 by David V- GM, Hotel Management
Dear Anonymous, We're so glad you enjoyed our hotel! See you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Johns, MI

Nice hotel in a convenient location.

Posted Jan 26, 2016
Everything was just as you would expect from a Fairfield.
Comment from Hotel Management
Jan 28, 2016 by David V, GM, Hotel Management
Dear Michelle, We're so glad we met your expectations! We're renovating our entire hotel this, with which we are planning to exceed your expectations in every way! We can't wait to show you!
2 out of 5
by A verified traveler from Chicago, IL

Dirty rooms = Uncomfortable stay

Posted Dec 2, 2015
Pros: Nice staff.
Cons: Clean the rooms thoroughly.
We chose to stay at Fairfield Inn apart from the other hotels in Avon because it was a Marriott. Marriott's always provide a great stay, however for a Marriott this hotel did not live up to our standards when it came to the cleanliness of the rooms. The bathroom was dirty as the toilet had human waste on the side from the prior occupant, completely disgusting. We didn't even feel comfortable showering. In the ice bucket we found a used dirty plastic fork. Is housekeeping not thorough when cleaning rooms? Is no one inspecting rooms? Based on the condition of the room I wondered are these clean sheets? Did they change the sheets? The pillows were also not the same. In my room I had tiny square pillows while my sister had normal size comfortable pillows. To say the least I did not rest easily. Not a Marriott.
Comment from Hotel Management
Dec 8, 2015 by David V, General Manager, Hotel Management
Dear Nancy, we're so sorry that you had this experience at our hotel. As a guest, if I experienced this, I would be extremely frustrated. The parties responsible for your experience have been removed from the staff to ensure that it doesn't happen again. We've also purchased brand new pillows that we are placing in all of our hotel rooms right away to ensure that the beds are as comfortable as possible. We hope that we have another opportunity to present ourselves at our best!
2 out of 5
by A verified traveler

MANY THINGS DID NOT GO WELL

Posted Jul 23, 2015
Pros: I liked the Location and the confort of the beds.
Cons: The manager should have fixed the problems.
The room I was in was a wheel chair room. No advanced warning. Problems with the low showerhead. My Mom and Dad had no TV, and they couldn't fix it, plus the room was a sauna initially and it took a while to cool down. At breakfast the next morning, there was not enough food, and no coffee due to lack of staff to manage the problems
Comment from Hotel Management
Jan 11, 2016 by David V, GM, Hotel Management
Dear Anonymous, I'm so sorry you experienced those things when you stayed with us! I personally would've been pretty frustrated. I want you to know that we have made a lot of changes, including changes to the HVAC systems, the TVs, the breakfast, and massive changes to our service team. I just took over, and I hope we can have another opportunity for a 5 star experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and Comfy

Posted Apr 20, 2015
Pros: Cleanliness and the hot tub.
Location: Plenty of restaurants and shopping nearby but the hotel is far enough away from main roads that it's very quiet. Nice area.
A nice, quiet area. Very clean room, pleasant staff. Quick check-in. Pool and hot tub were great.