Booked on Expedia for Queen Beds, bumped to King
Posted Feb 27, 2016
So I learned something this trip. If you book on a third party, Hilton will only honor your room type request so long as they don't sell out of it by booking it themselves. When I booked the room, I checked with Hilton directly but they were quite a bit more expensive than going through Expedia. However, the room was available at the time I booked. Imagine my surprise when we got to the hotel and the only room they had was a single King bed. The front desk clerk was very loud and clear about the fact that they are not required to honor the room type request according to their agreement with Expedia. Expedia offered to find us another hotel but the clerk offered us a roll-away which was about the same inconvenience as finding another hotel somewhere else so we opted for that.